"Selling my iPhone through uSell was so easy. I really didn't know what to expect, but they came through just as advertised. I told them what I had, they sent me an offer, I accepted, they sent a mailer, I mailed, they sent a check. Just that easy. I'm telling all my friends. Thanks"
"Using uSell to sell my iPhone 5 was a breeze! They send you the envelope, so all you have to do is send it in. In about 2 weeks or so, $$ is put in your account. It was super easy and hassle free. I love how you could track the progress of your order."
"What an easy way to get a little cash for my old cell phones. Much appreciated!"
"Was very quick and simple."
"Most horrible service here! I sent out my damaged iphone 5 on 8th with my Samsung s4, only saying it recived Samsung like cmon really on top of that customer service here is terrible. The buyer secondhandcelluar is doing nothing to help me. Well that's a phone down drain! DONT SELL ON THIS SITE SCAMMERS! better off selling to ur friends "
"Smooth transaction. Directions were exactly how it all went down."
"They have included a bonus offer of $5 to try their website and my friend who referred me to them $10 and never delivered! Lies!!!"
“Hi Sheldon,
Thanks for rating your experience; I'm sorry to hear you have had trouble with the referral bonus. I reviewed your account and see that you were paid the full quoted amount for your iPhone on November 25 and the $5.00 referral bonus is valid. I also see that our Customer Advocate, Sabrina, has been working with Extole, (the company who administers the program) to make sure your payment is issued. I will follow up on this for you now, so please watch your email for an update. Again, our apologies for any inconvenience you experienced. If you need anything else, please simply respond to the email from support@usell.com.
Best,
Heather
Customer Experience Manager
uSell”
"Great! Quick! Smooth sailing until I received my money for the phone. "
"Very satisfied with the timeframe in which transaction was completed. Will use again n recommend to everyone Thanks U Sell for a great service!!!"
"Definitely would recommend them."
"I received everything I needed very quickly. I also received the money for my old phone very quickly and I was very pleased with usell."
"worked exactly how they said it would, and I got paid for my shattered screen i-Phone in the amount they quoted. Very happy!"
"Fast, easy, and got paid quickly. Great service. "
"I was very impressed. Good communication and fast payment!"
"Great place to do business with"
"Everything went super smoothly!"
A rep from uSell, usell.com, has responded:
“Hi there,
I'm very sorry to see that you've had such a difficult experience with your orders. I see you placed two orders with two separate buyers- an iPhone 5 sold to Secondhand Cellular and a Samsung Galaxy S4 sold to The Wireless Warehouse. The Galaxy S4 was returned to you because it had a bad ESN. According to USPS, the tracking was never activated for the iPhone 5 and Secondhand Cellular has not received the phone to date. However, I also saw that our Customer Advocate, Troy has been assisting you since you first reached out on December 14.
I can assure you that you have not been scammed and our support team is working diligently to bring this matter to a successful resolution. We will follow up with you via the support ticket that we currently have open for you.
Best,
Heather
Customer Experience Manager
uSell”