"Thank you Justin for your help !"

"I called up as the car I booked was not available anymore; the rental company ecoVia had given it away due to my late arrival caused by a flight delay. I was desperate as they were trying to make me pay the double to get a larger car, and there were long queues at other companie's counters and we couldn't find any alternate ourselves.

Allan helped me in a very fast and professional manner by booking a similar car in another agency. I am totally convinced and enthusiastic about such a good customer service.

We had a few minor inconveniences, including an hour's wait for the new vehicle (not VIP Cars' responsibility) and a wrong return address on the confirmation. But that didn't stop us from having a great vacation!

Once again, thank you Allan ! "

"Tip-top! Force Majeure Reservation Change."

"Sarah Blom really handled my query very efficiently and quickly. She was super professional and friendly. My query was dealt promptly and at the end she did everything to resolve the issues. Great customer service experience."

"I had to correct my email address as I'd got it wrong wgen I booked. My chat was answered with 1 min by Dave Wilson snd reconfirmed all the details of my booking and changed my email address with no charge. Just how it should be! Thanks Dave for fast, friendly efficient service"

"Changed the name for the reservation at no cost. Excellent! Thanks Nathan"

"Quick response in getting a similar car for my trip."

"Habe für die Stornierung einer Buchung den Support kontaktiert, Arnold war freundlich und sehr hilfsbereit, vielen Dank."

"I had an issue with incorrect date of pickup for a car rental. My flight out was July 10 but my Arrival was on the 11th and it was incorrect. Toby went out of his way to make sure it got changed without any hassles."

"I asked to change an order and the clerk was very kind and efficient and changed it for me, thank you very much, great site"

"Nancy, the customer service, was very helpful and re-booked our reservation without any issues! "

"Leider spreche ich nur deutsch und kaum bis garnicht Englisch. Ich hatte fragen vor meiner Buchung und habe den Livechat von VipCars genutzt und für mich war der Justin Jones zuständig. Er hat eine wahrhaft große Geduld und half mir trotz der Sprachbarrieren sehr sehr gut weiter und konnte meine Zweifel und meine Fragen zum Auto komplett beantworten. Eins würde ich gern an die Chefetage als positive Kritik weiterleiten, das man als Kunde doch gern vorab die Kaution sehen möchte, bevor man die Buchung abschließt. Es ist zum Teil sehr unübersichtlich. Und leider ist für Deutschland die Deutsche Telefonnummer nicht erreichbar. Man bekommt keinen Anschluss.
Justin Jones, DANKE für die Hilfe und weiterhin alles erdenklich Gute für deine Zukunft.
Liebe Grüße,
Andreas Petrasch "

"I recently contacted the rental company to inquire about my booking, and I was impressed by the professionalism and knowledge of the representative, Toby. He effectively addressed my questions and provided me with all the necessary information. Toby's assistance in understanding the voucher and the shuttle service was greatly appreciated. His commitment to ensuring customer satisfaction is commendable, and he is a valuable asset to the company. Keep up the excellent work, Toby!"

"Good communication, perfect "

"Helpdesk/support team of VIP cars are the best.
Thanks IlA and team."