"Had cancelled an order as until now the camera wasn't received. Placed an order on June 22 and no eta for dispatch."

"PLEASE BEWARE

I ordered and had the money taken from my account nearly 4 months ago for a lumix camera…I eventually cancelled the order 10 weeks ago after nothing was happening but pathetic emails about it being out of stock,stuck in customs,with 'our' agent…. still waiting for credit. camera ordered from valuebasket.co.uk money taken by value basket in Gibraltar phone line in Philipines and apparently camera dispatched from Hong Kong….
It is ridiculous that this site even appears on googles shopping search
PLEASE DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THIS COMPANY
Their last response 3 weeks ago was…

"We are currently awaiting for an update from our relevant department regarding your case.
Please rest assured we are working diligently to resolve this matter as soon as possible. We will be in touch promptly once an update has been made available.
Your anticipated patience and understanding in the matter is welcomed. should you have any further concerns please do not hesitate to let us know"

PATHETIC - PLEASE THINK BEFORE DEALING WITH THESE SCAM ARTISTS"

"Ordered for few things and they were received on time. Just noticed with my items that no manual was included. When requested them do supply this, they had offered photocopied one."

"Just bought a phone and very smooth as the beginning. Along the way, few updates were automatically received not until a week after. If hadn't sent them an email, would not know that
they have delay issues and ETA for dispatch. This has now been received and packed well."

"I ordered a kindle 29/6/15 which was supposed to be shipped in a couple of days. About 8 days later they told me it was out of stock to choose another which I did and about a week later I was told it was out of stock so had to choose another model which I did. I still haven't received it and I haven't had any correspondence from them as to when. I rang them today and told them to cancel the order and was told I have to email them that they can't do it over the phone. It is a hopeless company to deal with and I certainly will be spreading the word.
Ruth Pile"

"I tried to buy the same phone from another Website, and after lengthy delays and having to raise a PayPal claim to cancel the order, I ordered the same phone from value basket. The difference in professionalism and speed of delivery was incomparable! I received my phone in less than a week with heaps of updates on how my order was going.
I will definitely be recommending value basket to my friends! "

"Faster than expected.Well packed."

"I have just bought a Nikon Camera body from ValueBasket.com, with I must confess some trepidation . They have an impressive website but, it has to be said, mixed reviews . They were quick to reply by return to any questions beforehand e.g,. Would Customs Duties/VAT be paid by the supplier before delivery - A. Yes, and whilst waiting for delivery .There were a few hiccoughs along the way e.g. when checking the tracking number - on two occasions the ` current location , was shown as companies who had nothing to do with either the seller or the courier . Whether this was the fault of the seller or the courier I don't know but it was disconcerting . The price paid was very good and it was delivered in 15 days ( longer than forecast but not too untoward) and was well packed. Disappointing was the fact that there was no software and the UK designated plug part of the battery charger seems to be faulty ( I have been able to use one from another Nikon camera I own ) but got no response from VB on this latter issue. Also the User Manual had been removed from the camera box - they are £25 from Nikon. VB have offered £5 and a photocopy manual -not ideal but `half a loaf is better than none; I guess ! So not exactly a trouble free transaction but not quite "if it looks too good to be true it probably is"
FOLLOW UP REVIEW :-
Since writing the original review I have received the promised £5 refund - in fact originally VB refunded me the full amount paid form the camera body but by way of double invoicing corrected this error .
Also today 6th August 2015I have received a photocopy set of the original Nikon User Manual - why not an original itself I do not know but at least VB have fulfilled their promise so I cannot complain too much.
I never did get a response about the faulty UK charger adapter plug but as I said I am utilising one from another camera."

"Easy to use website and they have not so expensive items."

"On time delivery time frame but had received the wrong product. Ordered for a Nikon camera but got only a lens. They were very cooperative as the issue was immediately resolve and had opted for a refund instead."

"I ordered a camera lens from ValueBasket which arrived on the 6th of July 2015. My first disappointment was finding out that I received a defective product. From initial inspection, there were obvious scratches on one of the optical elements inside the lens. I followed the instructions on ValueBasket's website to apply for the '14 day money back guarantee'. I provided photos of the packaging, all accessories I received, and photos of the scratches on the lens. I fulfilled all their requests to help with this process.

My major disappointment is that it has now been more than a week (10 days) since I lodged a submission for my money back and all customer service has told me is that "we shall be in touch again once we have an update". For the past week I have been waiting for this update that has never come. No contact and still left out in the dark to what is actually happening with this refund process. I have even called customer service and the only reply I've gotten is to wait for them to get back to me.

I am very disappointed with the post-sale service of ValueBasket. I have been quite patient however the lack of communication from their customer service team has been a huge let down. At this current stage I don't know what is happening with this '14 day money back guarantee'. I have a defective product sitting on my desk and all I am doing now is waiting...

When will this issue be resolved??

"

"Overall valuebasket product is fine and customer service is reliable."

"Already contacted them as no news for my order of a camera. Was informed that due to stock issues, there will be a delay. Product arrived for almost 3 weeks."

"Good price on a quality product. Prompt dispatch and delivery."

"My camera arrived safely parcelled within a week or so - not bad from Hong Kong to Australia. Phone enquiry response was a bit vague but ok. I'm still waiting on the separately ordered lower priced camera accessories that use snail mail but a phone check with the Australia Post using the tracking number confirms it has arrived in town but will still take another week for home delivery as it is not priority mail"