"Order a ring and necklass for my wife for Valentine's day. On the 2-2-18. It just showed up today on 2-16-18. Website said 3-5 days to deliver. My order was lost in the computer system. Only reason they even fixed this is because I emailed several times as the days went way past delivery date. Had to buy a different gift for her on Valentine's due to this. Now it shows up and the rings doesn't even fit... It's supposed to be the same size as all her other rings and it's not right. Don't buy anything from this company."
"Very great service and quick and great quality "
"Top quality merchandise and timely delivery very well satisfied with the whole experience tanks vancaro I will be doing more business with you"
"Fast shipping, amazing communication, amazing product!!! 5th anniversary gift!! My wife loves it!! It is an awesome ring for the price! I will be back a lot more!"
"Got the ring just as promised "
"everything i have ordered my wife has loved"
"chaine un peu fine mais le pendentif vaut le détour
"
"Ring was just as described, totally satisfied. Will shop here again. "
"My wife loves ring, Came faster than expected"
"It's gorgeous I love it thanks to my husband and y'all... Love it so much"
"I was having trouble placing an order and needed it here by Valentines day. Their customer service reached out to me via: Email, Text, and Facebook. After their assistance I was able to get it just in the nick of time. THANK YOU not just for what you do, but HOW you do it."
"I saw one of your rings as an ad on the side of a web page which drove me to click. Based on the picture I thought it was beautiful, unique and something my wife would enjoy. So I purchased, knowing it would come a few days after Valentines I was okay with that. Well, when I got the confirmation email, it stated if it wasn't in stock it would be 35 days before it shipped. There was no mention through the buying process whether it was in stock or not, and it gave me the option to select the fastest method 3 - 5 days.
I emailed and stated if it wasn't going to ship right away to cancel the order. Well it did in fact ship, got here sooner than expected and received a follow up email from Vancaro Customer Service confirming whether I received it or not. I thought that was a nice touch and a high level of customer service.
So the ring is very nice, but I was quite disappointed, when I saw the ring as the picture gave me the impression it was a wide, band with some weight to it. In reality it has virtually little weight to it and extremely thin band. Just not the quality I expected.
I'm just hoping my wife likes it just the same.
At any rate, customer service I would rate a 5, website information I would rate a 2, and actual product vs. image a 2.
Thanks,
Scott"
"Great product, fast delivery. The ring was exactly as advertised. Will be ordering again in the future from here. "
"Very pleased with the ring and service "
"Hubby bought me this for a combo valentine/b-day gift. It arrived in 6 days, and was beautifully packaged."