"We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now."

"Verizon sucks. I hate this company and I warn anyone thinking of doing business with them...DON'T
My stepson used our cell phone one month and we recieved a bill for $2800. When we called to complain, we were told to upgrade our plan with a new contract OR expect to pay several $2800 bills. Isn't that extortion? BEWARE"

"DO NOT deal with Verizon Wireless unless you're willing to endure continuous calling if you try to close your account. Last week, shortly after telling Verizon's sales person I was switching to T-Mobile because their Customer Service is a disaster, I began getting three to five calls each day that hang up as soon as I answer. Doing a *69 revealed they were coming from 1-***-***-****, Verizon Wireless' number. Calling a supervisor (Jasen) resulted in an apology and him putting me on their Do Not Call list, which he says won't take effect for 30 days. It's only noon and so far today I've gotten three calls from them, two hangups and another sales pitch to upgrade my phones and stay with Verizon Wireless. I'd rather stick needles in my eyes."

"I was repeatedly transferred to disconnected phone extensions while trying to recieve customer support. This was very frustrating.
It is really bad when a company so huge is so arrogant in providing decent customer service.

Also.. There is no email address on the website for customers to just EMAIL THEM."

"Verizon is a difficult company to deal with but they have the best coverage in the Northeast so I'm stuck with them. 9 times out of 10 I get very friendly people on the phone. I have to admit that if I don't get a good rep I hang up and call back. The problem isn't the people you talk to, it's the time necessary to fix problems. I've spent hours on the phone with them before just to fix a problem they created. I joke that I spend more time on the phone with them then I do my own mother but it's true! The people I find to be the most useless are the reps in the stores. I usually end up telling them how to fix my problem or they end up telling me I have to call customer service.

I can deal with these issues given the coverage but their latest mess up really had me debating a switch. I ordered over $300 in phones and accessories and renewed my contract for 3 years. I got an email confirming the correct order and correct shipping address (my place of work). They ended up shipping my phones to an address 20 blocks from my building and to apartment #3, not the 3rd floor. Luckily the address did not exist, unluckily the address change took 2 days to process and my phones were diverted to a different state. I called customer service, spoke to 3 different (and nice) people and ended up getting overnight shipping and a substantial refund to my account but I was very close to calling the whole thing off. Come to find out one of their people typed my address incorrectly when shipping it out, when I shared my story with the mail room personnel in my building they were not surprised. In fact when I told them I had a package sent to the wrong address their automatic question was, "is it from Verizon?"

Nobody wants to work at being a customer, I know I'm tired of it.
"

"Verizon totally screwed me over after promising to take care of me, aviod anything to do with their service department. 2 weeks left and my phone was stolen they made me pay for early cancellation,
"

"I have just ordered a new phone and service plan no more then 1 week ago and am already very dis-satisfied, well over half of the features allowed on the phone are blocked by the verizon wireless software. such as downloading ringtones, motorola software features, and many more"

"Just this past Saturday, I dumped Cingular Wireless and ported my number over to a new Verizon Wireless account. I know every company has their supporters and detractors, but I for one was VERY impressed with how smoothly Verizon made the transition.

The salesperson was up front from the beginning and warned me that it could take from 3 to 24 hours for my number to port over from Cingular. Much to my pleasant surprise, the number ported over and I was using my new Verizon phone before I even stepped out of the store!

I know I have only had my account for a little more than two days, but already, the call clarity and signal strength beats Cingular here in my area - HANDS DOWN !! And I'm in Cingular's back yard - Atlanta.

You can read more of my nightmare with Cingular at:

http://www.linkedpublic.com/no_more_cw.htm

Regards,

Mike
Happy Verizon Newby"

"Verizon Wireless will take your money!

VZW has charged me a deposit of $1000 due to a bad credit situation. It has been a year, every time I called and asked about the deposit I recieved answers as such.

Store REP Said: "6 months of on time bill payments and you'll get your deposit back automagically"

6 months later - "Sorry you have to complete a year of service before we give you your deposit back"

1 year later - "Well it's been a year, but it will take 4-6 weeks for your account to be reviewed, please call back in February. "And actually from what I see you won't be eligible for it for another 6 months anyway since in Nov, you did not pay your bill on time"

[which is a falacy since I had my Verizon Wireless on AUTOPAY from their website]


Caveat Emptor, The signal is okay for my area. However:

A. Wireless Data product was "Flagged as Disabled" but charged for 2 months during my time of service - No refunds ($50/mo).
I called when it did not work
"Well since you only complained now, we're not giving you your money back" - [ I payed $50/mo for
something I did not try to use (to complain promptly) that was DISABLED on the switch according to the Tech for 2 months. ]

B. Don't give them ANY deposits.

C. Look out for BAIT and SWITCH contract errors, VZW will try to extend, renew or give you a contract that you did not sign up for (2 year instead of 1 year) in any way possible.

"Adding a Line for 9.99" Extended my primary service to June of 2007. Though original contract was for 1 year - Expired Jan 4 2006."

"Verizon has got to be one of the worst wireless systems available. They have owed me 38.00 for six months now. I have called them on seven different occasions and talked to seven different people and each time they tell me ..the check has been released..you will get it within 2 weeks..and then rapidly get me off the phone."

"By far the worst customer service. They stick with the worst phone that they no longer support and WILL not replace it. They tell me "if you dont like the serice then cancel your contract. but at the same time you have to pay $175 per phone to cancel. Worst company. WILL NEVER BUY FROM THEM AGAIN."

"I was moving from them to another carrier for the reason of they will be charging different price for intnl. txt msging. accrding to the notice that they sent me, i may be able to cancel my acct w/o early termination fee. i called CSR and confrimed before i moved. i had the "GO Signal" fr the Rep. now they're turning around and saying that i had 2 pay the fee. can't do anything about it anymore co'z i already moved."