"Do not utilize the location in Valdosta GA on St Augustine Rd. Not interested in giving service after the sale. Manager on duty(JW) was very rude and has not been taught "the customer is always right" approach. Would not honor what the Verizon 1-800 # customer service had granted. Been with Verizon for 10 years and have always received the service expected from the 1-800 # customer service. This store does not look at you as a long term loyal customer. Only interested in selling a product and not service. Don't waste your time! Call the 1-800 #!"
"Bought a wireless SIM for my daughter who was going to college in a town 2 1/2 hours away. When I found out how much data would be used just to watch a movie, I realized this was not going to work for her so I took it back within a few days (had to make another trip to take it back to the store). I was told all I would need to pay was the $35 restocking fee. WRONG I was also charged a $47 activation fee for something we only had a few days. So I paid $82 for the thing we had for 2-3 days. I have been arguing with Verizon for almost a year, them saying they would fix this and get back with me. THEY NEVER DID BUT THE COLLECTION COMPANY DID. VERIZON REFUSED TO DO ANYTHING. I PAID THEM THERE $47 TODAY AND I WILL NEVER USE THIS COMPANY AGAIN. I AM SURE THEY WERE GOING BROKE WITHOUT MY $47!!!!!!!!!!!! I WILL WARN EVERYONE NOT TO USE THIS COMPANY, IF YOU DO, I HOPE YOU NEVER HAVE AN ISSUE OVER CHARGES.....VERIZON WILL NOT BUDGE!!"
"In the past few years customer service has been a thing of the past in most large corporations but Verizon Wireless has to be one of the worst. You have to wait about 45 minutes in their stores and their phone support is no better. Recently I had a damaged phone but the store will not replace it, I had to contact the insurance company, then after I receive the phone through mail, I have to go back to the store to get it programmed. When my contract is up I'm switching. Time to boycott Verizon."
"I just renewed my service contract with Verizon, and upgraded from a 'dumb' phone to a smart phone - a droid. The phone seems really nice. I'm sorry I can't say the same about Verizon technical support and service. I have had the phone for one month now, and for the 3rd time they have had to replace my SIM card due to their own ineptitude and gross incompetence. The latest fiasco involved them shutting my phone down because they 'accidently' changed my cell service to an iphone, which, of course, is incompatible with Droid. This is after 2 previous disasters involving simple things like backuip assistant, which they still can't get to work properly. I've spent hours on the phone with their technical support, only to have them tell me to drive to a store, because they can't figure out the problem.....ineptitudinus maximus. When will it all end? "
"Verizon Wireless has the worst customer service. You call sit on hold for the person to come on the phone and put you on hold longer.
They can’t get a simple order right it has taken 10 days to fix one order, and they still can’t seem to get it right.
I do not recommend
"
"Do not believe the hype that you can change carriers and keep your old phone number. I needed to switch from AT&T in order to have coverage in the small Alaskan town of McCarthy. Verizon does have coverage, but could not let me keep my old 907 area code number. "
"I am an 81 year old writer, website builder and otherwise retired. In those eighty one years I've never been so dissapointed in any company. I purchased their wireless home phone and highspeed internet. It started out giving problems but I felt they were corectable and kept trying to get them resolved until my 14 day trial was well past. But both the phone and then internet service kept giving problems I could not live with so I swithched back to AT&T. For four full months of the worst service imaginable, they took me for $892.95. I have also been spoken to so rudely, from a number of their people it is difficult to see how they remain in business."
"Went from excellent to worst in 5 years. I am not going to go into every detail, lets just say I have over 35 years in the IT industry, know and understand technology better than the average Joe. I will just say Verizon has changed so much for the worse that I am paying early termination on 4 lines and never looking back!"
"WORST PHONE SERVICE PROVIDER EVER! I just spent 1/2 hour with the phone on them. My 2 year contract ended in December and I called to cancel it to make sure they would not renew my contract since their prices are OUTRAGEOUS. I had 2 lines, one for me and one for my boyfriend. I suspended my boyfriend's line in June since I got him a new phone with a new service provider (since we knew that once December rolled around, we would be saying GOODBYE to verizon) and I just received a bill for over $300 saying I have not paid for my phone service in 3 months. They claimed that since the line was suspended, it was never actually cancelled. I told them when I called in December, it should have cancelled BOTH LINES and they soon after admitted it was their mistake. This was AFTER they had bounced me around to 3 different departments. Absolutely hands down the worst EVER. I will NEVER go back and I strongly urge everyone to STAY AWAY."
"I live in an area that doesn't have too many choices for wireless providers (if I want reception, that is). It's either Verizon, AT&T or some type of pay-as-you-go plan from Walmart. After having AT&T internet for less than a month and being ignored by customer service and then having my credit tarnished by them after I refused to pay for an item I never received, I knew there was no way I was going to go with AT&T.
As for Verizon, I've had some problems with them, but I've NEVER been ignored by customer service. Once a rep even called me on the phone after answering my email just to make sure I was satisfied. It's impossible for any company this size to get it right all the time, but at least they try. When it was leaked online that they were going to start charging customers a fee to pay their bills I was outraged, like many others, and I complained to customer service. They changed the policy in 2 days. It took Bank of America a month to come to their senses after they said they were going to charge customers a fee to access their own money. Even though I'm sure Verizon was flooded with emails, a rep still answered mine in a business day.
Overall, I'm happy with my Verizon phone service. It could be worse. And I'm not really sure it could be better."
"The problem with vzw is their customer base. Reading some of these post makes me sick. "Oh im a loyal customer who has gone over my minutes and am belaming you verizon for not warning me. Im so loyal that i am going to write a negative review and tell the world how bad you are because you only offered to give me $20 back that I owe to YOU for going over MY minutes. My point is you do it you own it. Oh and get the silver spoon of entitlement out of your butt and understand that verizon is not a charity its a business that employees thousands of people. You want better employee's? Stop calling in trying to take out your lifes rage on the rep that WANTS to help you. Keep in mjnd that WANT will quickly change to not want if your gonna talk to them like a slave master. That way vzw doesnt have to hire below par reps that are WILLING to put up with your delusional butts. That being said I will say vzw does need improvement but its still one of the best companies absolutely the best for US coverage. You get what you pay for. Just expect to be charged if you exceed YOUR chosen plan ,do your research on products and dont expect a free phone to be a good phone unless you indeed do have a silver spoon up your butt while riding on a unicorn."
"I wish I could say that all of the negative reviews (1 star out of 5) were a lie...but they are not. Every issue that all the other have mentioned, I have experienced as well. Their representatives are IGNORANT in every sense of the word, meaning that they are downright rude in the stores and clueless on the phones. All of their Customer Reps need to take courses and learn to speak English and a course in friendly and accurate service could only help these idiots. It is truly awful when I have to sit through yet another phone reset or "troubleshooting" session. They say it will take 8 minutes but it ends up taking 45 b/c the operator sits there and has no idea how to complete the process once they start it. All I know is that if I EVER acted like these people while at my job...I wouldn't have a job. I hate Verizon and everything about them from their stupid, cheezy commercials to their cheap, shoddy phones. RUN, Don't Walk - away!"
"If you have Verizon Wireless I would advise you to NEVER renew a contract with them, or get service with them to begin with. They overcharge for their plans, and nickle and dime you to death for everything. But worse is they will lie to you and cheat you if they can. They recently changed my plan without my permission which is costing me $10 more a month than I should be paying. I have spoken to numerous people there who said they would fix the problem. Today I was told that my request to go back to my original plan at the original fee was "declined." This has been going on for months and now after THEY made the mistake and after THEY promised to fix it, THEY have the audacity to say they decline to make good on their promises. It may not be a lot of money, but I will sue them if I have to. They are messing with the WRONG WOMAN!!!! I would give them a negative number rating if I could"
"I like Verizon wireless phones, but I have a problem with this particular store. Brickyards Verizon Wireless was in my opinion a fair store, but that all changed Saturday Jan 28 2012, When I was sold a display portable charger and it turn out to be broken and used. Today Sunday 29 2012 I tried to return it for another one with my receipt, but it turns out that the one they sold me was a outdated portable charger and therefore not going to exchange it. It was clear, by the tune of there voice that I was trying to pull one on them, which further upset me. What I suggest to anyone purchasing any Version Wireless Product, is that right when you pay for it, open the product in store and check with the sales rep to see if that's the right product, otherwise you have a bad experience and lose your hard earned money. Note: Version Wireless support couldn't help either, so I just hope you guys don't experience a similar situation."
"The worst customer service experience with any Carrier is with Verizon. Also the best supervisor to handle the problem that the inept Manager named Miguel could not do...take care of their customer. A bad Manager will reflect on the employees working there and this manager of the Metrocenter Verizon Wireless store in Phoenix Arizona is by the far the worst. I have read almost all of the 43 other reviews on this site regarding Verizon and Miguel at the Verizon Store in Phoenix at the Metrocenter Mall store is by far the most inexperienced and the worst Manager I have seen. I HAVE NOTIFIED VERIZON ON THIS mANAGER WHO HAS NO CLUE HOW TO TAKE CARE OF CUSTOMERS AND VERIZON COULD CARE LESS. I did go a step further and actually did get ahold of someone with Verizon and was told they will be doing their due dilligence on this issue and will get back with me but for a company that wasn't smart enough not to hire this manager Miguel you could only wait and see if they back up their promise. Thank you."