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5/5

2002-12-20

"I can't reccomend Vibe computers enough. I've been purchasing several products from Canadian and American companies over the past two weeks. Vibe Computers is the only company I would give a full 10 points to for service. Tim was especially helpful, and went the extra mile to ensure that I was getting exactly what I ordered. He even phoned me to double check something before it shipped. Top notch service, excellent products, fast shipping, easy tracking. These people deserve your business."

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
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5/5

2002-10-25

"Finding and ordering computer merchandise on their site was a brieze. Great time saver. The prices are excellent. Service: unbeatable. The people at Vibe go the extra mile to solve your problems and answer any questions you might have.

After dealing with VibeComputers, going back to other resellers seemed stressful and agonizing. I should have known better. :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-09-14

"I cannot give Vibe, and Tim in particular, enough credit. From the outset they have been forthright, courteous and understanding. Their prices are second to none and their web page is well laid out and smooth. I particularily like that I have been able to track through my account the UPS delivery of my new Radeon 9700. My next upgrade will definitely be through Vibe. If you are looking for competitive prices, a great online CANADIAN site and varied payment options - you need look no further. Peace."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use