"Horrible communication between customer and sales staff. Despite me sending the correct billing information 4 times they still would not enter it correctly. They left out my middle initial, which is required for my credit card. For some reason, despite me telling them they left it out, they continued to do so.

I also asked on their forums about this and the moderators said such questions would not be tolerated and deleted the message shorly after. Calling them resulted in nothing but the retched squeal of a fax machine. Today I cancelled my order. I needed the parts I ordered and they did not deliver, not due to lack of stock, but due to sheer incompetence.

In Reply to response: I e-mailed them the billing address those times...it had NOTHING to do with their post form. Like I said, the same billing information has been used multiple times at other online retailers without a single problem."

"As usual, excellent place to shop. I have no placed over 10 order with vibe, only once having a problem, and that was a problem with UPS, not Vibe, yet they still did their absolute best to help me out.

I have never been less then impressed with their customer service, and especially their prices, which rival, and usually beat their competitors. I will continue to buy from Vibe, as they have the best prices, and excellent customer service from my experiences."

"Excellent prices on quality products and quick shippment. Quite a large selection of cooling products (for a Canadian site).

Will definitely buy stuff from them again in the future."

"Their website is easy to navigate, and they have several different payment and shipping options. One of the best things is that they offer local pick-up service so customers can avoid shipping fees.

I placed an order and paid for it online, and I was e-mailed within an hour or so to be informed that it was ready to be picked up. Overall, a good and trouble free purchase."

"Terrific customer service and prices.

After waiting 2 weeks with another online retailer, I was fed up. I looked elsewhere and I then found Vibe Computers. I placed my order for some RAM. Unfortunately, they ran out of stock. I waited 20 days or so for the item to come in stock with Vibe, and they did their best to get the item in stock. I was about to give up hope when I received a phone call from one of their reps. He told me he had good news, and that my ram would ship priority today and I would get it tomorrow.

Vibe did a terrific job of dealing with the situation they had (low product availability from the manufacturer) and they pulled through.

Combined with their terrific, friendly and outgoing sales staff, their low prices and high availability, I am impressed and I will do business with them again, guaranteed."

"Originally I was quite happy with this company, but things have drastically changed.

At first my only gripe was that order processing was a tad slow. My first order was place on a Friday evening and was shipped the following Tuesday, but I was in no huge rush.

My second order (placed Feb.5) took a full week to be shipped (shipped Feb.12)! A backordered item had held it up. Vibe only made 1 attempt in that week to contact me about this and even then did not leave any messages regarding said backorder. I finally reached them (again, 1 week later) with a phone call (long-distance) and had them release the items that were in stock.

The order was delivered to me 2 business days later (pretty good for Canada Post ground). The big problem now is that it's Mar.5th and I'm still waiting for my backordered item.

Yeah, they're pricing is excellent and they have a good selection of products but I rate their customer service as a -5! They are very difficult to get hold of and can take days to ship your order. I've been waiting for over 4 weeks now for that last item.

Feel free to purchase from them just so long as the product is in stock and you're willing to deal with crappy customer service reps.

I've read that RMA's with Vibe can be a also nightmare but can't speak from experience on that.
"

"I've purchased from Vibe a few times. Prompt returns on questions, quick shipping, and great customer service. I recomend this place to every one."

"Excellent site, excellent customer service. Bought some ram and thermal compound online. I made the order on Saturday night. Monday afternoon I recieved an e-mail saying some of my billing info was wrong so I e-mailed back with the correct info. By monday night the order was entered, shipped and I recieved another e-mail from a sales rep saying that everything was fixed. I highly recomend this site."

"I've only ordered from Vibe twice. The first time I got a Radeon 9800 Pro. Their prices are very good and they give quick responses to questions but when I got my card it was not exactly the same as shown in the picture on the website. This was only a minor complaint. I ended up having to return the card due to a compatibility problem and I was charged a restocking fee despite the fact that I filled out an RMA form to return it.

Just this month (after I had upgraded most of my PC again) I ordered a Radeon 9800. I asked them to check and make sure the card had Samsung RAM on it and they did check to make sure before sending. Shipping was fast and I am extremely satisfied with the product. However, I did not realize they charged me a "non-cash" fee of $11 CDN. I assume this is because I used a credit card. Suffice to say this left a bit of a sour taste in my mouth because they did not disclose this charge to me up front. So I will be contacting them and request a refund for that amount. I just don't feel it is right to charge someone extra for using a credit card. That is how the vast majority of internet orders are handled and its just not right. As far as I know, *edit_out* does not do this."

"I ordered a Nexus Fan Controller and a Cold Cathode UV Fan from Vibe. I was attracted to them because of their prices: which were cheaper then anything I could find in Ontario.

Once the order was placed, I noticed that it took more then a couple of days for the order to be processed, let alone shipped. Once it was shipped it took another 8 business days to arrive, which means it took about 10 days to arrive.

Once my order had arrived, I opened it to discover that they had sent me a Cold Cathode version, not the UV that I had requested. I e-mailed them back to report the mix-up, but never received a reply. I decided not to pursue the matter due to its triviality, but never the less I wasn't satisfied.

I will most likely not order from them again.

Edit:

2 Days after I posted this review, I was contacted by Vibe Computers by phone. A very polite man on the other end offered to send me my UV Cold Cathode Fan the next day, free of charge, even though my original order had been over 4months ago.

I was absolutely blown away, I never expecting anything of the sort. This experience has completely changed my mind on Vibe Computers. It is very likely that I will order from them in the future.

Thanks Again Vibe

- Rowan"

"I have purchased a number of times from Vibe Computers and have always been rewarded by prompt courteous service and excellent prices. Having been in retail in the past, I realise that you can't please everyone, but I can say for a certainty that Vibe continues to please me with their honest desire to serve the customer and their sound business ethic.

I have no hesitation in recommending Vibe Computers to my friends and family, for I know they will be dealt with in the same professional and friendly manner that Vibe has dealt with me."

"I've ordered five items from Vibe, and I used the pricematch system for some of them. After a week, I finally saw my order being shipped, and all of my pricematch accepted. Few days later, I finally recieved my order.
Everything was ok except for a floppy drive, they've shipped the wrong color (white instead of black). I've asked and received my RMA number, and shipped back the drive to them at my charge.
A week after they received my drive, I saw an exception in the RMA status page, the shipping back address was not provided. I immediately sended an email to them to give my address for the drive to be ship. They told me that they will update the address. 2 weeks later, my RMA staus page dissapear, and no trce of the evolution of the RMA. I've sended another email, they told me that they where sorry and that my drive should be shipped soon. 2 weeks later, I wrote to them to get information about the situation, and they told me that if I havent use my RMA number under the 2 weeks, I got to ask for another one.....
Finally, the next try have been succesfull, they told me that they would ship my drive the same day, and it looks like they finally stood by they words.

So I finally received the black floppy drive that was originally ordered on the 20 of june, the first week of september...."

"I originally placed an order at the beginning of July with Vibecomputers.com. I called them up ahead of time to clarify if they could get certain special order items, namely a Supermicro 742i-450 low noise Tower case and a 9cm Low noise hot swap fan. I also tacked on other items to this order:

ATI Radeon 9800 Pro 128MB
Soundblaster Audigy 2 Platinum EX
Abit IC7-G Max 2 Advance
WD 7200 80GB SE
P4 3.0C
4 x Vantec Aluminum HDD fans
Floppy Drive

I made it clear that if I could not get all these parts together from Vibecomputers that I would not be placing the order since it would cost more piecing it out to multiple vendors. They agreed, but, stated that I would probably have to wait a couple of days for the Supermicro items to arrive at their warehouse since they were special order. I spoke to them on the Thursday and they said if I placed my order on the Friday it would go out on the following Monday. It went out Tuesday or Wednesday or so; no biggie.

When I received the shipment I discovered the next day that they had shipped me the incorrect case: 742i-420 NOT low noise. I called Vibecomputers up and they appologized. Over the course of 2 weeks, in the midst of constant emails and telephone calls, they sat on the fence on whether they should order the differing parts and have them sent to me or ship me the entire case and have me return the incorrect one. After they had me hunt around for part numbers (which in my case I didn't mind doing since I didn't trust them to do it right themselves), I gave them the cost for what it would be to have them shipped directly from Supermicro in San Fransisco to myself in Toronto. The total was around $200 CAD. Then they gave me this story that they'd be unable to obtain these parts in Canada. They also told me that they'd be unable to obtain the case. I told them I spoke with Supermicro who said that was BS and that it could be ordered directly from them, so they decided to send me the entire case. They told me "the case is enroute directly from Supermicro". Well, actually it was directly enroute from Supermicro to their warehouse in Vancouver. I wouldn't see the case for another 2 weeks. It had been a month at this point since I first placed the order.

After receiving the proper case and assembling it to make sure it worked, I noticed that the extra fan I had purchased was different from what I should have gotten (the extra fan was supposed to match the fan which comes with the proper case - low noise). I contacted them again, by phone and by email, numerous times. It's now September, over 2 months since I first placed the order, and they keep beatin around the bush. They tell me again that the part I'm looking for isn't available in Canada, which I know is BS because other vendors sell it and it's also available directly from Supermicro. I still have the incorrect case which is worth $200. I'm waiting to ship this back after they correct and complete my order. Now they're telling me that they won't be taking any action until they receive this case.

No $@#$in way.

I'm not going to accept a refund at this point. I initially told them that they would have to sell me all the parts I was looking for or none at all. Since I can't take apart the computers which are using the other parts I ordered, I'm not going to be sending them back, and I'm not going to accept a refund since it would cost me more in the end to get the part from somewhere else - which would have defeated the purpose of my ordering any of these parts from Vancouver when I could have gotten them from Directdial in Ontario. The only thing I'm going to accept is for them to either order the part directly from Supermicro or from another dealer (anywhere in North America - I don't care, it's not my concern) and send it to me.

Every claim they made I checked out with Supermicro, who tells me that "not being able find the parts in question in Canada" is complete BS.

If you ask me, what they intended was to promise me the special order parts so that I'd place the rest of the order, ship the incorrect cheaper case and fan thinking I wouldn't notice, and then try to take the cheaper way out by refunding me for the parts they didn't ship me.

But, that's just my negative (or realistic) interpretation of it.

EDIT -

Well they just charged $374.50 to my Visa account without authorization.

See you in court Tim."

"I orderd two SATA data cables and ten feet of ClearFlex70 1/2in tubing from them on the 30/07/2003 I recived an e-mail from them the next day saying that the tubing was B/O asking me if I wanted to wait untill thursday 07/08/2003 I said I was willing to wait that long for a small rebate 2$ but now a week later 14/08/2003 the tubing is still B/O they gave me two deadline that they didint respect but still they have great service I just hope I'm not waisting my time with them for now it sure looks like it :(
UPDATE: vibe contacted me on 24/08/2003 they got my stock but it's ClearFlex60 PERFECT I recived my order 29/08/2003 packing was fine I'm satisfied even if they lied a bit great store anyway"

"I just ordered around $670 worth or stuff from vibe yesterday. $506 is for my families new pc and $141.63 was misc peripherals for my pc. Vibe is a good place to buy when you buy a lot and live out of the Province. This is also the first price match I submited (7 of the 12 items orderd) I place these price matches because my dad wants to spend under $800 canadian (so far @$700 if vibe matches everything) I hope they price match but regardless I have bought all my PC components from them in the past and they were awsome no problems."