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Verified
5/5

2006-06-16

"Well I'll make this short if I can. One word WOW comes to mind. like every one else I checked out all the rigs I could. I wanted a great smaller laptop. with as mush power as I could get. Well so far I beleave I got it. and fast also I still can't beleave how fast I got my rig. and I live in Hawaii. The down side to that it was waiting for me at the front door. even though I live on a military base it still kinda disturbed me. Thats the only thing I can complane about I was able to track it and the custormer services was top of the line a hand to "Laura" she realy made sure that I was taken care of.
When I opend it I found that it was packed like it was million dollar china. I could tell great care went into packing it no "half assing" sorry for the pun. I have never seen any thing shiped that well in my life.
The rig fired up with no proplems there were alot of stuff loaded up on the start/boot up but no biggy I had no proplem sitting it up to do what I wanted. plus the wireless locked right in to not just my hub but all of the that my big rig could pick up"and it has a exstended ant. on it"
I highly recammend this company and have all ready shared what I have found out with every one I knew. I will be showing it off to every one. OK not that short bad it's hard not to go on about this company and it's porduct. "sorry for the spelling"
"

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Verified
5/5

2006-06-15

"Site was very easy to navigate and customize my system. I absolutely love my new laptop and the customized painting looks extremely nice as well."

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Verified
5/5

2006-05-10

"As far as I can tell, everything is great. Feel like I got good machine for the money (and got free upgrade on box). They stay in touch throughout the process and are always available for questions (and will work with you if you want something they don't have listed). Mouse did not come with rest, but I just now contacted them about it. I'm guessing it won't be a problem."

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Being knowledgeable
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Verified
5/5

2006-05-10

"I did significant research looking for a gaming laptop. I've had an Alienware which was OK, but with the new games wasn't up to the task. I got a high end Augustus, and it's everything advertised. I had copies of Oblivion, Fear, and others sitting around unused because my Alienware was unable to run them. The Vigor eats them alive.

I placed my order on a Sunday, and received the shipment 9 business days later. Everything was packed well, and the computer was set up well right out of the box.

I recommend them highly.
"

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Ability to determine if a product was in-stock real time
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Delivering products on-time
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N/A
Being knowledgeable
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Being easy to reach
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Verified
5/5

2006-04-28

"I have now had this ARES laptop for about 4 months and I love it. There is only a slight malfunction with the closing of the screen. It does not shut off or go into standby. I contacted vigor about it but I decided to just keep it since everything else works perfectly. I would definately reccomend this company and this laptop."

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5/5

2006-04-16

"After searching online for several days for the perfect online PC vendor, I was very excited when I came across Vigor. Some companies (company names edited out, but certain ones aren't too hard to guess) had too many negative reviews for my tastes, others didn't have enough customizability or did not provide a card I desired, and others were too expensive. Vigor had reasonable prices and seemingly positive reviews. I was very, very happy to find them.

And as of April 15, 2006 I ordered a Force Recon from Vigor, a customized, near-top-of-the-line PC, for a total of about $2250. There was also a $100 shipping fee. Overall, the prices and value are great and so far I am happy with Vigor. If all turns out well with shipping and everything works as I hope it does, I will update this post and suggest Vigor wholeheartedly.


(April 20th) Vigor has been slow to respond to my post-order confirmation emails with a few short questions.

(April 27th) Package was received. The shipping was quite fast. I have not yet unpacked the PC as I'm waiting for some other non-related deliveries.

(May 5th) It's up and running now. The Force Recon sure is a powerful PC. I've been enjoying Oblivion the last couple of days and it handles it very well. The PC got off to a rough start due to a couple mistakes on my part. The Creative speakers were a little underwhelming and my monitor needed a DVI cable to be purchased in order to plug in correctly. I wasn't too impressed by Windows 64-bit and reverted to XP Home. These aren't really Vigor's problems, however, I'm just detailing what I experienced in my early days with this beast of a rig.

To conclude: Vigor shipped fast, had reasonable prices, is reliable (so far), and provides wickedly powerful PC's at good value. I am "very satisfied." They have a cool emblem, too! I can't complain about their service in any way and, at this point in time, recommend Vigor to anyone looking to customize a gaming PC. Thank you.

(June 15) I began having some problems booting correctly (MBR error 1) and my hard drive began acting erratically. Tommy from Vigor's Tech Support shipped me a new hard drive when my problems continued.
"

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Verified
5/5

2006-04-05

"I worked for Fry's Electronics for 2 years now, and have seen many "name-brand" notebooks. The workmanship on my Aegis is a cut above many of such systems. I had this notebook for a little more than 3 months now, and I did not have any problems at all. To my surprise, the wireless network was pre-configured already and picks up my wireless router as soon as I turn it on. On the occasions that I had to call tech support, they really knew what they were doing. Kudos to Vigor for building such a good machine with great support. I'd recommend Vigor to anyone looking to purchase a new system!

"

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Verified
5/5

2006-04-04

"This was definately one of the quickest and best transactions I've had online when buying a new system. The price was great, the system was built well with quality components and care. The system has functioned impeccably so far and has given me no problems. Much like everybody else here, I am very impressed. For reference, here are the specs:

A64 3500+ Venice
Asus A8N5X
Leadtek Winfast 7900GT
2x512mb Patriot DDR400
80gb WD Caviar SATA HDD
"

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Ease of ordering online
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-04-02

"I had my Delta Force for about 6 months now and I love every minute of it. I have also added several components in it with the help of Vigor’s tech support and they had been very friendly and helpful.

First sign of quality was evident by the way they packed the system. This rig is heavy, really heavy. I would say it weights somewhere around 50-60 pounds. Normally, something this heavy shipping through UPS can be very dangerous. However, due to the superior packaging, the system came to me without a single scratch, even though the outside box was damaged (seems like someone took a punch at it). It worked right out of the box and nothing faulty, nothing went wrong during the whole time I had it.

I have since added a second video card for SLI, 1G additional memory, and a 12-in-1 card reader. Because I wasn’t that good with computer, I called Vigor for help. I was pleasantly surprised by the professionalism for their customer services. They made me so comfortable that I upgraded all of them with ease. I never knew I had it in me to mess around with electronics. It sure saved me good money for new games instead of paying for some tech to do the installations.

Anyway, this is the best machine I've ever had. I would recommend Vigor to all of my friends.
"

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4/5

2006-04-01

"I looked at Alienware, Voodoo, Hypersonic, etc. I then noticed the add for VIGOR in my PC Gamer magazine. I decided to check out their web-site. I was impressed but I had questions about the configuration of the PC I was interested in the (Force Recon). I sent an email to customer service and I got a lightning fast responce, within 15 to 30 minutes. I was impressed! My questions were answered promptly and professionally. I also looked at reviews for all the manufacturers I was considering and VIGOR just blew the others away. I received my p.c. in a timely manner, it was packaged very well. I have put over 40 hrs. on it in less than a week and it is running with no problems so far. I downloaded COD2 and F.E.A.R. and it plays both great at maximum settings. I would have liked to seen a manual explaining the bells and whistles for those of us who are not computer savvy. The system comes with a folder for troubleshooting, which is handy. **Update** 05-03-06...Well, I have had problems with my $2,800.00 rig. FEAR crashed after I was half way through the game. I called tech support, these guys are great and very patient, they told me to un-install and re-install. I un-installed it and re-installed three times with it crashing each time. FEAR has an update which has to be installed each time, (this takes an hour). I finally just gave up and did not bother tech support with it. I also tried to install Full Spectrum Warrior 10 Hammers but could not get it to install. I was able to install two other older games with no problems and COD2 still ran great. It went from troublesome to real bad real quick, on 05-01-06 I turned on the p.c. and it fried, I mean smoked...literally. I called tech support and once again they were great, unfortunately, without them looking at it they cannot determine the problem or fix it so I had to ship it back at my expense ($58.00). I understand this is standard protocol for almost all manufacturers but it is still a hassle and it aint cheap. I have decided to let them fix my p.c. and give it a shot again, mainly because their tech people are great and seem genuinely concerned about the customer. Also, I still think VIGOR is a quality organization dedicated to selling a quality machine. **05-11-06** I received an email from VIGOR giving me an update. They explained the problem (faulty power supply)and have installed a new one. They also contacted the manufacturer (Enermax) to complain about the faulty 600 watt power supply...good idea. VIGOR also gave me a couple of extras at no cost for the trouble. Like I said, the support for VIGOR is topps. I have an Alienware laptop that is about 2 1/2 years old, you will never get this kind of support from Alienware. I should recieve my puter in about a week and will update this post. **5-25-06** I received my p.c. back in a timely manner, a couple of wires came loose during shipping, which caused the temerature alarm to beep constantly and display a crazy temp. After connecting the wires everything is running fine. I have not tried FEAR as of yet but have played other games, which are running fine. Overall, I am pleased with my system. Hopefully there will be no further problems. Thanks to the tech guys for the upgrade."

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Overall quality of ordering process
Ease of ordering online
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-03-31

"I searched around a lot before I found Vigor and did it pay off! Vigor's gaming rigs are incredible. Best value for money with all the specs I wanted. My machine is super fast and the graphics are amazing. Everything practically jumps off the screen! Plus the customer service was good and my rig was arrived on time as promised.

This is the first time I've ever bothered to write a review. I had such awesome experience that I felt I had to share. Vigor's machines rock!
"

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Verified
5/5

2006-03-23

"all I have to say is buy 1 this machine is awsome I got a hornet for a present and wow extremely fast well built customer service is awsome I will buy my next machine from vigor "

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-21

"It has been 2 months since I owned my Hornet Destktop from Vigor PC. My system is running extremely fast and stable. I did have a few problems with one of the optical drive initailly but their customer service was able to take care of me right away. This is a very customer oriented company, I will recommend it to everyone."

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Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-17

"I went to this store for their super nice gaming computer. Surprised to find out they have good customer service. Shipping is fast too. I will definitely buy again. Thanks guys!! "

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Verified
5/5

2006-03-14

"I was quite skeptical with ordering a computer over the internet, however, I decided to give a try when my old computer fried. After about a week of research on the internet, I basically narrowed it down to Vigor, Alienware and Voodoo. I first contacted Vigor about offering the bluetooth connectivity, and within a few days it was added to their on-line configurator. That was the final missing piece plus the fact that Voodoo is in Canada. The ordering process was very easy and my salesperson Diane called the next day and went over the order with me to make sure everything is to my liking. Because I wanted my notebook in red, I had to wait a little longer. However, when it finally arrived 3 weeks later, I was amazed with the quality of worksmanship. The little wait time fails to compare to the attention to detail they paid to my notebook. For the last few months, I have been traveling with my notebook and I haven't have any problems. Everywhere I go I have people asking me "where did you get the notebook?" This notebook not only made my life easier on the road, it also made me feel good about myself. "

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