"I placed an order on May 12th for a large sissy bar bag. I had it shipped to my parent's address because it was supposed to be a birthday present for my fiance, and I didn't want him to get it before I did. I received an email on May 15th saying that it had been shipped and was given a tracking number. I received two subsequent emails asking me how I like my new product. On May 26th, my mom let me know that it still hadn't arrived, so I called customer service and talked to Julio. He said that they had called and left me a voicemail saying that item was out of stock, and asked me what I wanted to do, pick something else or get a refund. I said, "So I haven't received a refund yet?" And he very condescendingly said, "No, because WE left you a voicemail, and YOU haven't returned our call." So I told him I was going to check the website and see if there was anything else, and I'd call back. The first thing I did was check my voicemail, and here Julio had left me that voicemail the very day before, on May 25th at 2 p.m. So I called back, and Julio answered AGAIN, and I told him I was upset because that voicemail he was referring to was just left for me on the previous afternoon. I told him I found a different bag on the website for $159.99, and asked if I could get a deal on it. He said the most they could do is give me free shipping. I told him I seen the same Viking bag on Amazon for $124.99, and asked him if he could knock it down to that. He said, "We don't sell on Amazon! That must be one of our vendors, and we have no control over what they do on Amazon. I can't do anything more for you than free shippping." When I get upset, I instantly cry. So there was a long pause on my end, and I let him know in that shaky voice, "Ok..ummm...I'm gonna cry..." and I told him that to prepare him in case he couldn't understand what I was about to say. And he literally CRACKED UP LAUGHING AT ME. I said, "Money is tight right now. You guys advertise same day shipping. I placed this order on May 12th, I received an email saying it was shipped with a tracking number on May 15th, I have received two emails since then asking me how I like the product, and then you just called me YESTERDAY on the 25th saying the product is out of stock?? Why would I be sent a shipping email with a tracking number on a product that isn't even there?? Even if I did order another one today, I need it by next Saturday, and it wouldn't be here on time." And he said, "So what do you want? A refund? There's nothing more I can do for you." I frustratingly told him yes, just give me a refund. Then the more I thought about it, the more upset I got about how rude he was, so I called back again, and picked a different option on the automated system hoping to speak to someone else and get a manager on the line. Guess who answered? Julio! Does ANYBODY work at Viking bags other than this rude idiot Julio??"

"I finally got my bags put on, long story short, I go for a ride kept hearing a clanking sound I stop 20 minutes later at my destination and see the sound I heard was the bracket holds the bags was hitting a chrome plated under bracket now I have two ugly dents in my bike I have had for 7 years. I love the bags but can't use them and now have to fix my chrome. :( they are for sale. So bummed!"

"Bottom line.
Bags are decent all things considered... Company is inept, and indifferent to the point of insolent.
Ordered on 3/31, bags arrived on 4/4 missing keys. Called customer support several times to explore my options: return bags, have keys made and my favorite "We will send you a new set of locks with keys and you can drill out the locks on the bags and replace them yourself".
Locksmith quoted me approximately $60 to re-key. Didn't want to stick the company with that charge and in retrospect given my experience with customer service I believe that would have been a whole new nightmare.
Finally got customer service to send return label on 4/6, I shipped on back 4/7. UPS says package delivered to company on 4/11.
4/13 shipping label "created". 4/17 no change in status. 4/18 company assured me bags were shipped priority and would arrive 4/19. Called company 4/20 for update on shipping and was told bags would arrive 4/21.
Magically bags arrived complete on 4/21.
In every one of my dozen plus calls to customer support, they had taken no action unless I prompted them to do so. They had an excuse and someone else to blame in every instance.
At one point I considered upgrading to a larger set and asked if they would consider an additional discount given the poor way they handled this return. The response was "Why would we give you a discount? We are only human, people make mistakes..."
O.K. but people that take pride in themselves and their products take responsibility for and make an effort to fix their mistakes. And the discount I was hoping for was far less than the $60 it would have cost had I just gone to a locksmith.
Anyway, if you buy a product from this company and your bags arrive complete and intact, take them and run lest you fall victim to this quagmire of mediocrity.
By the way, the company is 300 miles from where I live although, the parent company Crorama is a Pakistan import company and they don't appear to take any more pride in their quality of service than Viking Bags.
Ultimately, it's mind over matter... they don't mind and you don't matter.
I have gotten half a dozen emails write a review... I will be surprised if this sees the light of day but at least I got to vent and I will steer as much business away from this company as I can...
Of course, bikers don't talk much about their gear do they?
"

"Very Nice product for my Harley softail, i bought their solo bag for my short trips to keep my essentials. and its well made... i am impressed, definitely recommend to any one. "

"I purchased a set of Charger Braided Saddlebags. Fit & look are great,,,plus the quality & price are outstanding. "

"No company can beat Viking Bags with such a quality products in low prices. Shipping was Fast. If you are looking for Best Motorcycle Luggage items and saddlebags, This is the place to go. "

"I am very excited with my recent purchase i made for my 09 Harley softail Standard.. bags names were Odin and they were very nice and spacious.. i cant say much about it. but their chat support is really professional, i guess Andy were there... he was quick"

"Order was delivered to my door within 3 days. Excellent Quality. Looks great on my bike. Bags were easy to install after watching installation video. Customer services was Great. I would highly recommend Viking Bags!"

"I was recommended and now I am recommending them because the quality of their products is really amazing. I got their hard lamellar bags for my sporty and mounted them with their quick release. The bags are really roomy and they don't look ridiculously big on the bike either. also bought a tail bag from them which is really easy to install and I can take it on and off whenever I want just like the saddlebags too. highly recommend them"

"bought a tail bag from them. installing the bag was really easy, would work on almost any bike. Also the quality of the bag is much better than what I was expecting in this price. you cannot get a better bag in this price. pretty good looking and practical, customer support was friendly and quick enough to satisfy... most likely they got my loyalty!!!! "

"Loved the concord bags i got from Viking for my Wide Glide. I was not sure how to mount them on my Dyna when i called, Andy was really a life saver, he suggested me to go with Quick Disconnect System, and he gave me extra discount on that and shipped instantly.. These guys really know how to care customers."

"IT VERY OKAY THAN I THINK"

"Finding saddlebags for sportster was not easy. I've tried a few diffrent brands befor buying Viking bags and none of them really satisfied me. They were either too small or those soft saggy ones which just look ugly on bike. But these lamellar bags just look perfect on my sportster. They have cutout for shock and pretty rigid body. Can't believe in this price you get the mounting hardware and even the relocation kit for blinkers free. JUST AMAZING products and price. You cannot get anything better in this price. To me I think they're even better than Harley ones which cost like $1000 or even more. Good job Viking."

"Loving these saddlebags on my super glide. One of the best features are the quick release snaps under the straps cos I don't have to undo the whole buckle thing on the straps. My bags were stolen outside a motel cos someone just cut the throw over straps and took them so this time I installed these bags with their quick disconnect brackets which are pretty heavy duty and come with a key lock too. Really easy to take the bags off for cleaning the bike. Just need to twist the key on brackets and take the bags off. A lot of people have asked me where did I buy these bags and get a lot of compliments too so they definitely look good. Can't be happier!!!!"

"I bought ultimate saddlebags for my '05 Honda Sabre 1100. Much better than what I was expecting. The round tear drop shape just looks perfect with the rear fender on my Sabre. I've been using these bags for more than 6 months and they still look good as new. I've rode through heavy rains without getting a single raindrop inside the bag thanks to velcro on sides of the lid. You cannot beat the price. Last pair I bought from saddlemen only lasted for a couple of months, wish I had chosen Viking Bags before. "