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Verified
5/5

2006-01-09

"Quality products, shipped quickly, compeditively priced, and came with a packing slip! I would buy from Vitadigest again and would reccomend to anyone who needs supplements or sports nutritions shop here."

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Verified
1/5

2005-12-17

"I purchase some capsule vitamins from them. When the package was opened, there was nothing but little chucks of capsules, and mostly powder. I requestred a return RMA on their site a week ago and obtained obtained no reply."

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Verified
4/5

2005-12-02

"Site is very slow to navigate, most of my time was spent waiting for the pages to come up. Also noticed after you start a shopping cart, then do a search, you lose your cart totals. I had to navigate back to re-capture my cart, then proceed. Making large purchases over $300.00 is difficult, had to fax information with ID to get my order out. Not easy to get someone on the phone, but possible. I intend to shop again, providing my order arrives as promised. Shipping took longer than expected, improvement is needed in this area.."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
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5/5

2005-11-29

"
Great pricing and fast delivery. Ordered the product sunday night and it shipped out monday morning. I'll certainly order from them again. shipping is very reasonable too. Ordered 2 350gr tubs of Xtend BCAA, next day air was only $19.
"

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Verified
4/5

2005-11-19

"The product prices are very good.. The shipping took a little time they ran out of the product but when they got it in the 2nd day air to me.. Very polite on the phone good customer service would buy again.."

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Verified
1/5

2005-10-06

"These people are real weasels! I buy a lot on the internet, and most people are honest and truthful. I ordered a product from VitaDigest Sept.24, 2005, which their website indicated was in stock. The following day I got a UPS tracking number and a notice the product was shipped. When I called on October 5, 2005 having not received the product, after many phone calls that said there was no-one to take my call, "Amy" answered and told me that the product was backordered, that an e-mail had been sent telling me the tracking number was wrong, but.... my card had been charged for the item. Right up until I called, the UPS tracking number still said the order was shipped, and their web site still says the item is in stock and if purchased, would be shipped the next day. Of course there was no other e-mail, other than the one lying about the product being sent.
All other websites were back-ordered on this item, and said so, but these dishonest people would have you believe they had the item, and had shipped it, so you would buy from them and they could trick you into believing it was sent. I am sure they hoped it would arrive at their warehouse so they could then say it was sent, when you called to complain. Shame on you, VitaDigest!!!! You are dishonest and not worthy of my business. Oh, and you had better credit my card immediately as you never had the product to begin with. BUYER BEWARE of these bad merchants!!
"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
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Verified
5/5

2005-05-15

"I enjoy shopping at Vitadigest. The product arrive in 2 days. The site is easy to navigate and the customer service reps is very helpful and knowledgeable. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-03-13

"MY ORDER MUST BE ON A VERY SLOW BOAT FROM CHINA BECAUSE AS OF MARCH 13TH IT STILL HAS NOT ARRIVED, AND I PLACED THIS ORDER ON FEBRUARY 28. UPS TRACKING REVEALS THAT VITADIGEST DID NOT SHIP IT UNTIL ONE WEEK AFTER I ORDERED AND PAID FOR IT. VERY UNACCEPTABLE!"

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Verified
5/5

2005-02-27

"Got what i was looking for and very quickly, I will definatly be refilling my order."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
1/5

2005-02-22

"Beware of this merchant. I was sent the wrong item. I sent an email asking them to overnight the correct merchandise as I needed it right away. Several days after sending the email and no response, I called and only reached a voice mail. There was never a response. I sent several emails becoming more and more threatening. Finally, after a total of 13 days, I received a response to my first email. They refused to send the correction overnight, but claimed that they would send it out that day via 'express.' Two days later, they sent a message saying the product was out of stock. They claim they are sending a return label and will give me credit when they receive the incorrect merchandise."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-02-10

"Every time I called to get a status of my order I was lied to by their poor customer service. They lied telling me for 4 days in a row that my product had shipped when in fact it never did. I would track and call back and they told me that it was going to ship that same night and never did ship. I will spend more money somewhere else to get honesty and good service. They did take my money upon placing the order but I never received the product. Now I have to go through the hassle of contacting my credit card company to get my money back. "

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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Making decisions on their own
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Verified
1/5

2004-12-02

"I placed an order on 11/6, my card was charged on 11/8 but the items never arrived. Customer service was horrible, they never replied until I contacted my credit card company to stop that transaction in late November. They said the items will be available in another week but I doubt it. Unsatisfactory."

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
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Being trustworthy
Resolving problems
Making decisions on their own
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Being easy to reach
Being knowledgeable
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Verified
1/5

2004-11-30

" placed an order for Prilosec OTC from this company which was listed as "NOW SHIPPING" and paid for next day air service. Several days later I received an email telling me that the item was on backorder from the company and did I want to wait for the item or cancel my order. I cancelled the order and bought the product locally. A week later I noticed that I had not been credited for the item charged to my credit card. I wrote the company an email asking that they please credit me for the cancelled order. A day later I received and email from Vitadigest saying, "Thank you for your order, it has been shipped, here is the tracking number...." I then checked the tracking number, and it did not exist. I am not going to waste my time dealing with these people, and have reported them to the Fraud Dept of my credit card company.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-11

"I use health products. Vitagest always has the product I want available, and it is at the best price I could find on the Internet. The site is very easy to navigate, and I was emailed immediately after I completed my order. I was given contact information and a way to track my order via links in that email. Shipping was free on orders over $100, which mine was, and I received my order in less than one week. I will do business with Vitagest again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

ww2
Verified
3/5

2004-04-09

"Very very slow shipping. if you can waite, order from them although i don't know the quality of their products."

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