"Legit I love you guys by the way."
"Found your store helpful in finding the textbooks for my class in grad school"
"I bought this book for a class last week, I tried launching the courseware and it does not open because the website (Pearson) needs an instructor's invite link, which the instructor tells me there isn't one. I wish there was a way to just view the book without the access portion. No problem with purchasing the book, that was simple and straightforward, but the access code I was given was not valid either."
"Love the app! Wish all my books were on it!"
"Would be a lot more useful on the go if there was a read aloud option to skip past lengthy charts. As those could be reviewed later but for listening in read aloud it doesn’t flow well "
"The timeframe it took for contact and then response was long. Additionally the customer support provided a default response to go to the publisher. Go to the publisher. Go to the publisher... This was not helpful.
After going to the publisher they confirmed that the title in question has a different name for the USA and Australian regions and could have been negated had the customer support provided this information."
"The read aloud feature is barely functional and only sometimes can’t go page to page really disappointing, compared to some other programs I use"
"multiple faulty systems with purchasing protocols and accessibility. Hopefully they correct this issue as people need textbook access to succeed in their courses. Horrible."
"Trying to return a book was an interesting experience. I needed the book for my course work and was given the run around."
"I chose Vital Source because of the Read Aloud feature. The actual voice is very Robotic sound. Not really soothing to my ears. Hope this changes to sound like an actual human voice."
"Only feature I’m not a fan of is the audio. The responsive sizing does as good a job as possible!"
"This is not a very helpful resource if you need to use the Read Aloud feature. Many voices are offered, but they are all so robotic-sounding that it is difficult to absorb the content. "
"I bought an ebook version of my text to get quick access as the class had already begun. Got my confirmation email and the link takes me to the library where it shows the book but the link on the book says I don’t have access to the library. Have emailed both Alibris and vital source and they email me back telling me to go to the other place. I’m now 2 weeks into the course still don’t have access to the book and the only way to get through to anyone is via email which means I get to wait 2-3 days to get a response and they keep stamping the issue as resolved when it is not. To top it off while waiting for a response email I got a call from my credit card company saying they noticed multiple “suspicious” charges on my credit for less than $1.00 so they canceled the card … at this point I’d take a refund but I don’t even know if that’s possible with their limited technology and customer service "
"I paid $80 for a book and they denied me access. I emailed about the situation, and received no response."
"I purchased a text book thru your platform to only be given a code to use to have access to the text on a completely different platform from a completely different company. Not only was this confusing it also made the experience confusing and disappointing as well."