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Product & services pricing
3.81/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.06/5
Customer service:
3.87/5
Return/Replacement policy:
4.02/5

Verified
5/5

2024-01-14

Good experience

"Fast and reliable customer service!"

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Verified
5/5

2024-01-14

Great

"Great experience with the website. "

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Verified
5/5

2024-01-14

Great Library and Simple to Use Application

"Vital Source has been very easy to use, I love the fact that it has an audio option and a phone app, and the books are reasonably priced. Plus, so far they have had every single text book I need. Great product, highly recommended!"

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Verified
5/5

2024-01-13

I love textbooks!

"It was great to find my text book as an erect and at a reasonable price. If I only needed short term I could even rent it for about 1/2 the price I paid to buy it.

Leah
"

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Verified
5/5

2024-01-13

Good way to rent and read books online!

"It is easy to rent ebooks for a certain period of time. The text can be copied and the menu bar in the margin makes it easy to navigate between chapters. I like to use this platform!"

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Verified
2/5

2024-01-13

bad

"i got my book for 1 day and now I cant see it and emailed you guys and you didn’t do anything yet and I really need my book"

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Verified
1/5

2024-01-13

UNRELIABLE ACCESS to E-book

"On several occasions, I have a difficult time signing in or logging in and do not have access to my e-book. Repeatedly, I have to try over and over to access the e-book. It's annoying and not helping me to be a successful student"


Verified
3/5

2024-01-12

Read aloud

"The read aloud does not work every time. Otherwise it is good."

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Verified
5/5

2024-01-12

Very satisfied

"I am extremely satisfied with my experience with vitalsource"

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Verified
1/5

2024-01-12

Chat

"The person on the chat was horrible and didn’t help me whatsoever. Delayed response time. Had to repeat myself multiple times on what the problem was she was very unprofessional."


Verified
1/5

2024-01-12

Terrible

"You buy a textbook but can’t even get an access code. They don’t give you any instructions. It’s very frustrating. Would not recommend. It could be sooooo much easier but vital source makes it so much more complicated. Especially because it is a digital textbook. Like I payed LET ME HAVE ACCESS"

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Verified
5/5

2024-01-12

Good price

"These books are a good price and quick shipping. The only thing I didn’t like was there was no shipping info "

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Verified
1/5

2024-01-12

I prefer books

"Our professor picked this as it's supposed to help. It took me forever to just figure out how to access the words in the book. All I was seeing were pictures. Apparently the "helpful" features interrupt you when you are reading. The audio reading is extremely robotic and makes numerous errors, skips things, etc. This was a huge waste of money. If I have a prof pick this again I'll just buy a physical copy of the book. I can make my own flashcards. What a waste of time and money."

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Verified
5/5

2024-01-12

"Very convenient and easy to understand, this program"

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Verified
2/5

2024-01-12

No ability to print pages for lab workbook

"Either make the workbook interactive or allow for printing of pages to pdf or other easy format."