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Product & services pricing
3.81/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.06/5
Customer service:
3.87/5
Return/Replacement policy:
4.02/5

Verified
3/5

2024-01-12

It works

"I’m able to access my textbook, so I’m happy."


Verified
1/5

2024-01-12

Misleading

"I purchased these ebooks with intent to print due to my eye condition. It allows me to print 2 pages and then have to wait longer than 24 hours to print again. It also prints with watermarks stamped do not copy and my email address, it's beyond infuriating!

I want a refund
"

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Verified
3/5

2024-01-12

Boo

"I ordered ebooks for class, never received an activation code and they still aren't available to me on my school account a week later. If i go to the macmillan achieve app they are available there but are not available through my school app. "

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Verified
4/5

2024-01-11

Read aloud/highlighting & notes

"I can’t highlight or take notes when read aloud is on. I have to pause it to make a highlight or take a note which is time consuming. But other than that it’s very convenient to have all your textbooks on my computer!"


Verified
2/5

2024-01-11

Books unavailable

"Several textbooks are listed through this website and when clicked on say they are unavailable, resulting in having to get textbooks through different sources."

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Verified
1/5

2024-01-11

Bio Chem book

"The book didn’t come with an access code for my lab and mastering which is what it said i was paying for an i would like a refund. i emailed your help desk about getting a refund and still haven’t heard back. i’m expecting to hear back soon."

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Verified
5/5

2024-01-11

Book rental

"Quick and lowest prices I’ve found"


Verified
5/5

2024-01-11

5 star rating

"Vital Source is easy to use and access. I enjoy using it."


Verified
5/5

2024-01-11

Great way to get books

"Love the app, very flexible across devices. Very easy to use!"

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Verified
5/5

2024-01-11

Excellent experience

"The tech support agent was able to help me solve my issue efficiently & quickly."


Verified
1/5

2024-01-11

Poor customer service

"My textbook code was invalid; I asked for help and they only told me where to redeem my code after I literally provided screenshots of me knowing where to redeem my code. "

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Verified
5/5

2024-01-11

Excellent resource at very reasonable prices

"I became aware of Vital Source from a professor and thought I would give it a try. I couldn’t be happier! It has helped me save a lot of money on books that I would only use for a semester and never again. Being able to rent the book for 6 months at a fraction of the price to buy the book is a lifesaver. The app itself, the ease of use and the quality of the digital book is excellent! The chapter and page number line up with the hard copy so you never get lost. Highly recommend Vital Source! "

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Verified
1/5

2024-01-11

"It ****. I ordered a book, "104th Field Artillery..." by Barrett on Jan. 2, 2024 and you acknowledged with order
number KPQ54917517696934. It has still not arrived as of yesterday Jan. 10, 2024.
"


Verified
5/5

2024-01-11

My go to eBook store

"I have used Vital Source multiple times now for my Masters Degree textboards. The prices are competitive, their book software on the PC, web and iOS are reliable and easy to use. I like the read it to me feature, the cloud keeps your book spot even when switching between devices. You can mark up the books and many books often have additional interactive quizzes that the physical books don't have. Highly recommended."

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Verified
5/5

2022-09-02

Easy to access and use, book descriptions are to the point and concise

"Easy to access and use...no issues. I could use my book immediately after purchase. It was for a college course. "