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Product & services pricing
3.81/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.07/5
Customer service:
3.88/5
Return/Replacement policy:
4.03/5

Verified
5/5

2024-01-09

Excellent

"It was great to be able to find the books I needed for my classes in one place and not have to buy them, but rent them! Very simple process!"

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Verified
5/5

2024-01-09

Easy and practical

"No issues at all. It synchronize flawless with desktop and iPhone. I can make notes highlighting and off line too. Everything works for me.
"

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Verified
5/5

2024-01-08

Great

"I have used Vitalsourse Bookshelf through my BSN and now my DNP. I love that I can read my books where ever I am without hauling them all around. I am also an audio learner and listen to my books (when driving, etc.) I am a huge advocate for e-books, especially through Vitalsource Bookshelf."

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Verified
5/5

2024-01-08

Excellent

"Easy to follow instructions "

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Verified
5/5

2024-01-08

Review

"I have used vital source now for 2 semesters in both a Communications course and now for Biology. The format and audio support provided with the E-text allows for simplicity and greater productivity on the go! I’ll listen between classes or on a walk or drive and the easy reading format allows me to read on the road! My only constructive comment would be to change the voice for audio or provide options to. The voice provided can make it difficult to listen for longer periods of time (it’s very robotic). Hope this will change soon! Best El"

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Verified
5/5

2024-01-08

Love it!

"I've had nothing but excellent experiences with VitalSource. My textbooks are affordable (due to time restricted options equivalent to checking out a book from the library). "

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Verified
5/5

2024-01-08

Great so far!

"Don’t want to spend a ton of money on books I’ll never use again so have the option to rent a digital copy is great. "

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Verified
4/5

2024-01-08

Audio and Title Selection

"I’ve enjoyed Vital Source for a few years now. I wish that the audio reading function was more logical. When the voice reads out the subtitles and page numbers, my train of thought is disrupted. Also, I wish there were more books to choose from. I failed to find two textbooks I was looking for. However, the UI is very intuitive. The books have high quality resolution. "

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Verified
5/5

2024-01-08

Accessibility Options!

"I appreciate the accessibility options provided in this app. I have eye damage that makes it difficult for me to read for long periods. This app helps me stay caught up on my reading assignments with the read aloud option. "

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Verified
5/5

2024-01-08

My issue was resolved quickly.

"I accidentally made two seperate accounts but I wanted my books to be in one place. The representative was quickly about the merge my accounts and take care of the issue. I also appreciated the longer customer services hours bc the issue occured out of standard 9-5 business hours. "

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Verified
5/5

2024-01-08

Great customer service is

"Had an issue with a digital rental and they were able to refund me despite being outside the parameters for refunds."

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Verified
5/5

2024-01-08

Easy to use

"I am not an e-text person, but vital source makes the purchase and use of the text very easily. "

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Verified
5/5

2024-01-08

Great turn around time

"It only took a few minutes for me to receive my book in my inbox!"

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Verified
5/5

2024-01-07

Excellent

"For refund, the respond was so quick. I did appreciate vitalsource services. Please keep up the good work!!"


Rep reply posted 2024-01-07
A rep from VitalSource Technologies , RR-VitalSource, has responded:

“Hello.

Thank you for your review and for your time and patience.

We forwarded your suggestions to the appropriate team at VitalSource. We will reach back to you should we have any follow-up questions.

Should you have any additional feedback, questions, or concerns, please respond to this correspondence if there is anything else we can do to help.

Again our apologies for the troubles you are experiencing.


Kind Regards.”


Verified
5/5

2024-01-07

So far, So good!

"I haven’t had any issues with ordering and using the ebooks. Good prices and easy to use!"

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