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Verified
5/5

2019-10-20

VividSeats are great

"I had a peaceful and pleasant time ordering my tickets and receiving my discount. I will recommend your service.
Thank you!!
"


Verified
5/5

2019-10-20

Natalia just made my whole day

"Honestly after dealing with Natalia to get these tickets I never want to use the app again and only go through her. This was easy, seamless, and I feel so confident in my tickets more than I did through an app. "

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Verified
5/5

2019-10-20

Great customer service

"I had a question about choosing to have my tickets emailed, so I got on the chat line, and Chris was very helpful answering my question, and then personally called me and ordered my tickets for me, making it much easier, and gave me a little discount along with it. Thank you, Chris! "

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Verified
5/5

2019-10-19

Great Customer Service

"Julian was an excellent rep. He was quick and efficient and got me exactly what I needed. "

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Verified
2/5

2019-10-19

Kept declining my card due to “invalid billing address” - lost preferred tickets

"My card was declined numerous times due to an invalid billing address, which was inputted correctly. Lost my first and second seat choices and had to order over the phone. Thankfully, customer support was great (s/o to Morgan), but added 30 min of hassle to my purchase. Would give Vivid another chance solely bc of the support I got, but overall a disappointing experience "

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Verified
5/5

2019-10-19

Mark was great.

"Mark was helpful through the whole process, great asset to Vivid seats. I will contact him directly for all purchases. "

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Verified
5/5

2019-10-18

Luc was very helpful.

"Luc explained who you were and how the ticket purchasing experience worked. He was very helpful."

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Verified
5/5

2019-10-18

Great customer service but why don't I get my tickets right away?

"Michael G. was excellent. Helpful, patient, knowledgeable.
My only concern is that I won't be receiving my electronic tickets for another 3 1/2 weeks and only 4 days before the concert. I'm coming from out of town and have to buy plane tickets and book hotels. I just hope that Vivid honours their guarantee if the tickets fall through.
"

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Verified
5/5

2019-10-18

Great service

"Ordered Elton John tickets with John, he was Very helpful and patient..only thing I’m disappointed about is I got an email saying I could get 10% off if I finished order online..I feel I should be given the 10% since I called for help...that’s a lot on a $1700.00 order.."


Verified
5/5

2019-10-18

International Tickets

"I was in the process of ordering tickets when panic set in that the tickets would not arrive before my overseas flight. John was a tremendous help in finding seats that fit my needs and also would arrive before my flight left."

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Verified
5/5

2019-10-18

Eagles concert tickets

"John helped me walk through purchasing tickets for the Eagles concert. He was very respectful and patient. Very good customer service."

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Verified
4/5

2019-10-18

Elton John Ticket Purchase

"The online experience wasn't so great but when I talked to the representative over the phone, he was able to complete my purchase."

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Verified
5/5

2019-10-14

Super Helpful!!

"I am a repeat customer! Connor is super helpful and very easy to understand!!! He helped me find tickets in the section I wanted and the number of tickets we needed. I would definitely call him and use him in the future when I need tickets.

THANK YOU!!
"

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Verified
5/5

2019-10-18

Excellent!!

"Rene was very patient with me. He explained all the fees separate from the ticket price; explained”screen shot” and found two great isle seats for Billy Joel concert! I couldn’t be more pleased
Thank you Rene!
"

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Verified
5/5

2019-10-17

"What a delight speaking with Julian. I had some concerns about my tickets and he was able to answer them and assured to solve my problems if I run into any. I will definitely be calling Julian as my go-to ticket seller through vivid seats. Answered all my questions and was very patient. Overall wonderful experience. "

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