"Alex was very helpful in an extremely timely manner, equally patient when needed and spoke clearly, overall awesome last-minute purchase experience!"
"Justin was very pleasant right from the hello to have a good day. He clearly answered all my questions and even gave me a few tips on going to the ball game with a 10 year old. Now how about that ! He never rushed anything or tried pushing tickets at no time during the phone call not once ! Well he made me more than ready and comfortable to purchase 2 tickets and assured me everything will run smooth. If all customer service reps. in the world followed Jason's standards there would be no such things as complaints period.
Thanks again and look forward to booking through Vivid Seats.
"
"I purchased tickets to see Bob Dylan in Chicago 10/27/17 through Vivid Seats the day before the concert started. The day of the concert I called their customer service team about still not receiving my tickets and they guaranteed me that I would either receive the tickets I purchased or receive new tickets by the time the concert started. I left from Michigan, and after the cost of tickets, gas, parking, and tolls I ended up paying $200 to attend this concert just to find out once I got there that I still hadn’t received my tickets. I called Vivid Seats and they told me that the tickets had already been sent to me, they were not going to refund me my money and they had already sold all of the other tickets. I asked their customer service team for proof that these tickets were sent to me and they told me they couldn’t provide any. So I asked them if they could at least provide me the email address that should have emailed the tickets to me and they said they couldn’t do that either because they have to protect the identities of their sellers. Which makes absolutely no sense, since I should’ve received an email from them in the first place. The entire experience was a nightmare. The staff are not helpful at all and are actually very rude. Most of my time on the phone with them I spent on hold and I actually had to call them back multiple times because they said they were transferring my call, I’d be on hold for 10 minutes and then they’d just hang up. Unless you’ve got money to lose, I would pick a different ticket provider. "
"Nick Brannock at Vivid Seats was extremely helpful."
"Had an issue with the app, I called support and spoke to 3 people, each one was incredible and helped me resolve my issue, unfortunately I don’t remember their names. I was then put on with Jordan Campbell who helped me to ensure that I got a great deal on the tickets I wanted."
"Just ordered tickets from Nick at Vivid Seats. He made this transaction so easy! Within minutes, I was able to download and print my tickets. I will definitely use them again!"
"The person taking the call support seemed very unsure of himself. The person said he was going to do something but I checked again with UPS and it didn't happen. I tried speaking to call support again but the automated message only said here is your UPS reference number and hanged up instead of letting me speak to another agent. I have impression that this firm doesn't care if you actually got your ticket mailed to you. "
"MY EXPERIENCE WAS VERY GOOD. BRADY HAS EXCELLENT CUSTOMER SERVICE SKILLS."
"The website would not let me order. Marie was very helpful and got me a better price and seats!! Thanks so much"
"Tiara made it very easy for helping me with my event purchase and seating location."
"Tyler assisted me with my purchase because I was having trouble on the website. He was amazing"
"I needed to order nine tickets to an event and wanted to be sure they were adjacent to one another. I didn't have access to a map of the venue, so I called in my order rather than continuing online. The service representative assured me that the seats were all in the same row and proceeded to help me place my order. He was very helpful and personable. "
"Brady Davis did a great job of finding me the seats I wanted and I at great price. The transaction was quick and smooth. I would definitely shop Vivid Seats again."
"I ordered tickets. Got to the event and the tickets did not work!! Due to an error on Vivid seat end.. and they would not give a refund. Will NOT be shopping with them again. "
"Marie was super helpful and a pleasure to work
With!! Thank
You!!"