ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2020-04-13

Great experience!

"Could not be happier! super!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2020-03-10

Poor return policy

"I ordered a part for my car which was "guaranteed" to fit. It did not fit and would have required modification of my car, but when I tried to return it I was told that I would have to pay for shipping (over$100) despite the fact that it did NOT fit as advertised. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-03-03

Awesome service, price and shipping speed

"Thank you so much! You had the exact part I needed, lowest price and shipped to me amazingly fast! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-02-29

Impeccable service

"Just purchased load bars for our volvo xc60 and at a very good price! Appreciated the need to enter VIN# for foolproof and guaranteed fit of load bars for the vehicle. I reached out to customer service the following day to track the delivery of my purchase (their confirmation emails all went into spam box) and they responded quickly and with all necessary info. I will definitely make a purchase from Volvo Parts Webstore again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

3/5

2020-02-25

They ship dog slow.

"They ship dog slow. took a week and a half and they still charge shipping. Going to another vendor next time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-19

Parts

"My parts were perfect when they arrived and came so fast!! Thanks"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-01-24

Excellent service! Great packaging and great quality items at a great price. Beats any other Volvos dealers around the US!

"Great price and discount and shipped quick! Love my parts! My second purchase from them! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2020-02-19

Not bad

"The prices are good but the execution of emails about your orders I never received and had to go asking. Also on top of it the package arrives and one of the clips is broken. Instead of sending fragile clips in a bubble bag, how about a small box so its not easy to snap the clips. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-02-17

Great Prices

"The parts were cheaper than my mechanic and of course the dealer. Great prices. I will defintely buy again from you. The only thing was the delivery took a long time. Ordered on a Friday got it Thursday. "


5/5

2020-02-17

Good prices; fast shipping

"Lowest prices I could find. The 15% off coupon was an added bonus as well! The parts shipped two days after I ordered them. I was so happy I already placed another order and saved over $100 with VPW over my local dealer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-14

Quality item

"I’m happy with the quality of the grille. They provided good customer service to resolve my concerns. I would recommend them to anyone. I will definitely use them again without reservation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-02-13

NO Recourse

"1 of the 2 parts i ordered came in damaged. After 3 days of me trying to get in touch with the internet sales person,he called me back and told me I have to take the part to a dealership and let them determine what happened to it. The nearest dealership is 52 miles from me one way. I also know how this will end. "Not defective " which will end with me making a 104 mile trip for nothing. I guess this is the only way for them to be a profitable company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-02-10

Held Up Shipping

"Not sure why you can’t put a picture here but my package is at the FedEx distribution center 38 miles away from my home since 3:18am this morning. And the tracking information states, package not due for delivery so instead of FedEx delivering the package one day early they are physically putting it in the holding area to deliver it on Wednesday. Go Figure is this ridiculously stupid or what. "


5/5

2020-02-06

Query and purchase

"I have two XC70’s with the same body style. Part number said applicable to both, but they weren’t. I called, got correct pieces for the second in an instant. Each purchase has been accurate and a great experience. I highly recommend them for all parts. Quick responses to email and knowledgeable reps on the phone"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-03

Volvo Parts Web Store - Simply the Best!!!

"I order most of my parts from Volvopartswebstore.

The best reseller of genuine parts for my 2008 Volvo XC90. My latest order was delivered within 2 days. That's amazing from Illinois to California. Customer service is top notch. The website offers the best parts diagram.

While the prices are competitive, they also gave me 15% off. That's a big savings.

Thank you so much!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges