"but sometimes processing to ship is long."
"Perfect parts, fast response and shipping. These parts help us so much. Thank you!"
"I ordered two brake dust shields and the auto response stating they received the order; 1-3 days for processing; 14 for special orders (mine was not); notification if something was not going according to plan. No news after 12 days, and I have to order another part, since the dealer does not have it...confidence in this company continues to wane. The new website is not user friendly."
"Fast Shipping. Works great. Would buy from again. Thank you. "
"Ordered a bumper guard for a 2018 V60, it’s about 3ft long. Volvo Parts idea of shipping was to fold it in half and stuff it in a 1.5ft long box leaving a crease in the middle of the guard.Left a VM Saturday haven’t heard back. Would rate 0 stars if possible."
"Charged more in shipping than the part, then held up shipping for several days. Keep looking, you can do better. "
"I ordered an oil pump rebuild kit for a B234 engine. I got a quick response telling me that it was back ordered and wanted to know if I still wanted it. Yes, of course I did. I was prepared for a long wait but the part arrived in a short time and is now going into my 89 740GLE. Thanks."
"Helpful staff. Good selection, fair prices. "
"Disappointed by the experience with this e-shop, poor and unfriendly customer support service (not interested in solving issues), hidden fees applied."
"Exellent Service and the quality of the products is perfect."
"First time order and I ordered the wrong floor mats. One email to customer service and they changed my order and adjusted my credit card. Received order in 4 days. No hassle at all."
"Volvo parts seem to be extremely and unnecessarily expensive in the base case. Using this site I have been able to get OEM parts and save money in the process. I'm very pleased."
"Found site online, looked up part by description and it came right up. VIN was verified so I felt confident that I wouldn't end up with the incorrect part. It came fasts and was easy to replace. I have no car repair experience. I have recently received terrible service (actually no service) from the local dealer and didn't want to go back to them. This replaced the electrical cable for the automatic trunk release. While it may seem unnecessary, using the key was awkward, difficult to get the key up and in and inconvenient. "
"They verified the parts I wanted for me and provided them quickly. They are exactly what I needed."
"Terrible service.
I ordered 3 eaches of a part number. Without my consent or contacting me, they hand wrote on my invoice that they are sending me a different part number that i can not use and charged me for it. !!lThey should have contacted me and not charged me for a part i did not order and did not get my consent--other stores would contact you if there is a problem with the order!!
Customer service said i ordered the wrong part number based on my vin. They also said that it is store policy that they can automatically change my order based on my vin.
THIS STORE POLICY IS A PROBLEM--First off i called 2 local dealerships telling me that the part number i need is the correct part number based on my vin(another aftermarket parts store confirmed it). So either volvopartswebstore or the 2 local volvo dealerships are flawed. Strange though that the volvopartswebstore product page is NOT complete with all the year/make/models to use the part i need-the website only has a partial list.
Second, it is a flawed store policy to automatically change orders without your consent. I am in possession with some items that I can not use, and they were trying to have me pay for return shipping for their error ( it is not my error-i have the correct part number based on info from 2 local dealerships).
Response via phone is slow...you have to leave a message and it takes at least several hours to respond. Despite another person's review, this slow process is not a simple, easy return--you have to leave a voice message and it takes hours before you get a response.
-OVERALL: avoid if possible because:
1. Website is hard to navigate and year/make/model compatibility info is incomplete.
2. Unethical store policy -yes you give a vin for verification purposes but they WILL change your order without your consent (Not good if their records are incomplete or wrong even if you did give the correct vin. Also not good if you are charged for an unwanted part that has a higher cost/unit than other stores.)
3. Bad customer service -slow response, tries to charge you for return shipping when the order is not your fault, no apologies given. Tries to make the ordeal seem your fault.
***Will file with the FTC, BBB and my credit card company in the next few days, if I do not get this resolved.***"