"Everyone was really awesome from the sales to delivery. I will definitely shop there again.
I would give one suggestion to dramatically improve the experience. The sales guys need to bundle their prices and then give you a couple options. For example, he showed me the price for the unit plus about 10 add on charges; in that moment all I could do was pick apart those charges and feel like I was getting upsold. If he had bundled the charges and given me three options, one for premium installation, one for basic installation, and one for no install just delivery, I would not have been nitpicking over a $10 charge. I would have been going over which option to choose. By bundling together the charges I also have way less numbers to look at which reduces confusion substantially. "
"Excellant service. Fast and knowledgeable. Great price. Smooth and well communicated deliver. Completely satisfied."
"Price was good and people friendly but item was not received when it was promised. I felt like I was bothering them during the transaction. When I went to pick up the item no one including the salesman thanked me for my purchase. I did not find the shopping experience very comfortable"
"I bought a Toto toilet here because I was told it was in stock. After I paid for it, I was told it was in stock but in the Moorpark warehouse and I would have to wait two days to pick it up. Then when I went to pick it up only one piece had shipped. I picked up the tank and the bowl didn't arrive until two days later. The toilet seat never arrived and I had I take a display toilet
Seat so that I could finally install my toilet. I will never buy anything here again. "
"I can only tell you that the sales Dept was very organized and knew the product information thoroughly and was very efficient with all
the paperwork. Nothing I ordered has been delivered yet so I can't get review that side but if it is the same as the sales was we will be very happy. "
"listening instead of just hearing
attentive to detail explanation
unhurried to tap sale
patience in repeating customer confusion
immediate follow-up
In particular to reps D'Andre and Patrick in Torrance Ca. Center"
"The sales person was very nice and knowledgeable. But the store policies are horrible. I cancelled part of the order because they didnt have it stock and i needed it right away. It has been 6 days and my refund is still stuck in accounting. They keep nothing in stock and even 8 days later they cannot give me a precise shipping date. I feel sorry for the sales people who are losing customers because of things not in control. But i will never go to this store again"
"I won a cheap washer in their weekend raffle and I was allowed to upgrade and pay the difference on exactly what I wanted!"
"Great overall experience. Would definitely recommend to a friend."
"Lane Vernon went above and beyond to help me. I was doing a remodel job for my bathroom and order a bunch of hardware and a tub with Lane, he informed me that I would have the valve that I need for my shower by Friday. I order everything on a wednesday. Lane called me Friday afternoon and informed me that that they did not ship my part, This put me in a really bad situation. Lane without hesitation, offered to pick the part up during his lunch time and needless to say I have my valve for my shower, and the my contractor is happy and I am a very satisfy customer.
"
"FROM SALES, TO INSTALLATION- THE MOST EXCELLENT, EFFICIENT APPLIANCE SERVICE THAT
WE HAVE EXPERIENCED IN THE 49 YEARS OF OUR MARRIAGE!!"
"Order was not timely, no communication from one location to another, seems like they don't work well together "
"Janet answered ALL questions regarding the specifications of my recently purchased Viking cooktop range. In addition, she recommended a trim kit to accommodate the existing over sized opening from our previous range. Perfect fit... outstanding service!"
"Shopping with Warehouse Discount was a very pleasant experience. Our install was challenging. The installers did a fantastic job. I love my new dishwasher!"
"I was so pleased with my purchase and installation of a gas stove and a dishwasher that I recommended you to a relative in search
of a washer and dryer. You even took my old appliances away for a very reasonable charge. The delivery people were quite helpful and pleasant as was the salesman at the store. I will certainly return if I need another appliance."