ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-11-17

Excellent

"Lamps are perfect! Really look great in living room!!!"


Verified
5/5

2017-11-17

Easy shopping

"I sold my last house furnished, and had the opportunity to buy all new furniture for my new home. Wayfair had everything I was looking for, and the mixed quality that I needed. From high end furnishings, to MDF storage units for the closets. Everything was shipped and received as expected, and I am a happy customer!
"


Verified
4/5

2017-11-17

manager saved the day

"After waiting over a month for my shipment the online manager saved the day for me after tracking my shipment and expediting my delivery! Thank you wayfair online manager"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2017-11-17

A happy customer

"excellent products and customer service . Issues are resolved as fast as they can . "


Verified
3/5

2017-05-03

Dresser damage

"So I ordered 2 identical dressers. The first one arrived, damaged. Reordered, second one came, damaged. Reoredered again! . It took 3+ months to receive 2 undamaged pieces! All of my other purchases were great (13 pieces) but for whatever reason, larger pieces are an issue. These were damaged PRIOR to shipping!!!"


Verified
5/5

2017-11-17

Great products and seamless delivery

"All the items we got are in good quality and delivered on time."


Verified
5/5

2017-11-17

Outdoor stools

"Great experience. Delivery was in time."


Verified
5/5

2017-11-17

Excellent customer service

"Everything was set up just as I asked."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-11-17

great

"all Items purchased have been exactly what I expected and wanted."


Verified
5/5

2017-11-17

Decorating

"Fast delivery, well packed, good quality."


Verified
5/5

2017-11-17

HAPPY with every thing

"Had no problem with my orders and delivers "


Verified
5/5

2017-11-17

Always GREAT Customer Service

"I have never had any problems "


5m
Verified
5/5

2017-11-17

Awesom

"Great delivery all in one piece"


Verified
5/5

2017-11-17

Wayfair is the best!

"While furnishing a new residence located in a small town with no nearby furniture stores, I turned tio Wayfair for help. I ordered bar stools, a dining set, a sofa, lamps, end tables, storage units, a TV stand and other necessities. All were shipped and received quickly. One item was received in a damaged condition but was replaced immediately by Wayfair’s polite and helpful customer service team. Wayfair will continue to be the resource I use for items for my home. Their user-friendly website and phone app have saved me countless hours of time and considerable money. Thank you, Wayfair, for being there for me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-11-17

shopping Wayfair

"Great experience,pleased with merchandise Bedding Set speedy shipping "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process