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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-11-06

Returns

"Great customer service department that promptly resolves issues."


Verified
5/5

2017-11-06

So happy

"Ordered 2 items for my daughter's apartment...very happy with both items and the wayfair staff are just so nice"


Verified
5/5

2017-11-06

Awesome customer service

"Everything I have order was amazing and just fabulous just the way it look online "

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Likelihood of customers making future purchases
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Verified
5/5

2017-11-06

Excellent service... Excellent delivery.

"Very pleased with all my transactions with Wayfair. "


Verified
5/5

2017-11-06

Excellent Quality & Decent Prices

"Every product I have purchased from Wayfair has been excellent quality and decent prices. Lovely bedding, wonderful curtains and a cozy bedspread all added beautiful ambiance to my pretty home."

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Verified
5/5

2017-11-06

Will definitely shop with Wayfair again!

"Quality items arrived quickly. "


Verified
5/5

2017-11-06

Quick, Easy and Alwsys What I am looking for

"Working with Wayfair has always been quick, easy and exactly what I was looking for! "

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Verified
5/5

2017-11-06

Excellent experience!

"Products always well represented in descriptions and come fast! If I need to make a return it’s easy and is credited quickly. I always go to Wayfair first when shopping!"


Verified
5/5

2017-11-06

LAMPS

"THEY ARE JUST BEAUTIFUL. BETTER THAN THE PICTURE."


Verified
5/5

2017-11-06

Wayfair ordering and delivery service were outstanding!

"Easy ordering, and Wayfair was very flexible on a delivery date, due to a changing settlement date on a new home. Can't provide a review yet of the items purchased, since they still remain boxed."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-11-06

Fast & Easy

"Wayfair generally has the best prices and shipping is almost always free. Their boxes are well packed (I've never received a damaged item & I've had 100 pkgs or more over the years). I get email updates and deliveries and seldom have to wait. When items are out-of-stock, I get emailed when it does become available. Overall I am very pleased with their service. "


Verified
5/5

2017-11-06

Perfect

"My coverlet set was exactly as advertised. LOVE it!!"


Verified
5/5

2017-11-06

I don't know which order you are referring to

"Wayfai.r always does well"


Verified
5/5

2017-11-06

Best Company Ever!

"Love the prices, products, service and delivery times. Will continue to buy from them."


Verified
5/5

2017-11-06

Great Rugs from Wayfair !

"I have wanted area rugs for my bedroom and bath for a long time .I found the perfect ones at Wayfair. The service was great they shipped them free and promptly. I love the way they made my rooms look, Thank you Wayfair."