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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-09-16

Satisfied

"Nice merchandise would order again. "


Verified
5/5

2017-09-13

Great quality rugs for price.

"The beautiful rugs were delivered the time quoted along with great communication. Pleased with buying experience."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2017-09-15

Great online resources

"They generally have whatever you need. Customer service is helpful. Shipping free on higher prices."


Verified
3/5

2017-09-14

Poor quality

"The rugs are made of poor quality One of them was coming apart on the edge. I want a full refund including cost iTo return ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-15

Repeat customer

"We have made three separate purchases from Wayfair and all transactions have been as promised: on time, as represented, and easily assembled."


Verified
1/5

2017-09-15

Incorrect pricing

"On Sept. 1, 2017 I ordered some flooring from Wayfair. I put in the square footage I needed and the site calculated my order. I received an order confirmation and as ship date of Sept 8, 2017. One Sept 8, I received an email from Wayfair, of which I opened expecting to find the shipping information and instead I found that Wayfair cancelled my order due to THEIR incorrect pricing. I would be more understanding had I been notified soon after ordering, but they waited until the ship date. I had already purchased underlayment and had secured and installer. Wayfair WILL NOT honor my order and has offered me a small percentage off on a reorder."


Verified
5/5

2017-09-15

Always satisfied

"Everything I have ordered has been top quality. I also really enjoy the free shipping, without that, I would not order very much."


Verified
5/5

2017-09-15

Excellent Options & Service.

"My experience with Wayfair has been excellent. I have furnished a loft with unique items, most of which were not available locally. The sales are phenomenal deals. The two problems I had were resolved promptly and without any hassle. "


Verified
5/5

2017-09-15

Wonderful

"Excellent. One item was damaged & it was replaced within a week!"


Verified
4/5

2017-09-15

An order was incorrect, but replaced

"Ordered a coverlet, was the wrong color. Prompt and courteous replacement. Happy I wasn't in a hurry because it took a couple of weeks. Will continue to use WayFair because they are attentive and responsible and have great choices and took care of this matter in a matter of minutes."


Verified
5/5

2017-09-15

Had a issue with a payment not processing.

"Best customer service and very helpful. "


Verified
5/5

2017-09-15

Pergola

"Delivery was on time. Easy enough to assemble.
Survived high winds.
"


Verified
5/5

2017-09-15

Excellent

"Awesome delivery and awesome products"


Verified
5/5

2017-09-15

The best

"I have purchased from Wayfair three times and have been completely satisfied every time. Thanks Wayfair."


Verified
4/5

2017-09-15

toddler bed

"required more assembly than expected but otherwise good"