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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-09-13

No hassle

"On time delivery, product was what I expected, great price and selection on the website, love shopping on wayfair."


Verified
5/5

2017-09-13

Excellent!

"Excellent service, prompt and professional!"


Verified
5/5

2017-09-13

Great Service

"I had ordered a small tv stand and it arrived as stated and in good condition. I liked it so much I ordered a second stand in a larger size, however, they shipped the second one in the same size as my original order. I contacted customer service to see about a return, the call was answered quickly and the agent was very knowledgeable and quick to resolve the problem. The replacement arrived within a few days. Not too many places back up their products and service like this, was very happy and will return to the site. "


Verified
5/5

2017-09-13

Great deal

"Easy ordering, quick delivery, product that was delivered was exactly as advertised."


Verified
5/5

2017-09-13

Great products and service.

"I was very happy with my rug and it was delivered in a timely manner. I'll go back to Wayfair and recommend them to anyone."


Verified
5/5

2017-09-13

I admire the integrity of the people who work there. Every issue I have ever had has been resolved by a polite customer service agent.q

"Wayfair offers quality products at a ewaonable prices. They are supportive people who sell quality prowess."


Verified
5/5

2017-09-13

Practical comfort

"The couch was just what I wanted - sturdy and lightweight. It was easy to put together all by myself. It's comfortable, but firm (I didn't want overstuffed cushions to fall asleep in). It's perfect for my small space: I can sit and watch TV or move it aside to exercise to dvds. "

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Likelihood of customers making future purchases
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Verified
1/5

2017-09-13

Bad service

"We order TV stand we got #2 different dilevery time and we contact FedX the Company you use and we ask them to hold it for 4 days.
Wayfair ask FedX to sent it back to them...and when I call Wayfair they said we are sorry that was a mistake.
That is not good service.
"


Verified
5/5

2017-09-13

Wayfair always delivers

"This is the second piece of wall art I have ordered from Wayfair. It came quickly, well-packaged against damage, and was just what I was looking for. I have ordered from other retailers, but Wayfair is far and above other art dealers in quality."


Verified
5/5

2017-09-13

Great quality at affordable prices

"I recently purchased a TV stand and a reclining reading chair to complete the redo of my master bedroom. Both pieces are of high quality, the chair is super comfortable, and together they make the desired difference to the room. Shipping is really fast and on time."

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Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2017-09-13

I LOVE Wayfair!!!!!!!

"I just purchased a new home and all items I've ordered from Wayfair have been high quality and in perfect condition!!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

Verified
5/5

2017-09-13

On time delivery and merchise was in prefect condition

"Everything was shipped and delivered as promised and the merchandise was exactly as the picture reflexed. I am very happy with the items!"


Verified
5/5

2017-09-13

Excellent

"We ordered 2 recliners, delivered on time and excellent for the room we needed them for."


Verified
5/5

2017-09-13

The best selection of everything for your home.

"They do the best job of packaging fragile items such as pottery and glassware. Never had any breakage during shipping. That is a huge plus for shopping with Wayfair. If you have a problem their great customer service people are right on it to make things right."


Verified
5/5

2017-09-13

Amazing Customer Services

"Wayfair gained a customer for life thanks to their amazing customer service."