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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-09-13

Excellent First Order Experience

"Queen headboard and bed stand were my first-ever furniture order on the Internet. Wayfair process is easy and personnel are very helpful and knowledgeable. I will use Wayfair again, in a heartbeat!"


Verified
5/5

2017-09-13

Great merchandise

"Always has great products at great prices and fast delivery"


Verified
5/5

2017-09-13

Great merchandise

"I love this site. The prices are competitive, and you always get more bang for your buck."


Verified
5/5

2017-09-13

Wayfair hasn't disppointed me yet

"Have purchased from Wayfair several times, and will do so again."


Verified
5/5

2017-09-13

5 Stars

"Extra fast & love the chair!!!"


Verified
5/5

2017-09-13

Fantastic customer service

"My only complaint is that it takes forever to get someone on the line but once you have a representative they take fantastic care of you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-13

ok

"Had a hard time getting a swatch, got it after the sofa was delivered, looks great and was not hard to put together"


Verified
5/5

2017-09-13

Could not be happier!!!!

"The delivery was earlier than the set time and the professional team called me to see if that would be ok! Isn't that amazing? Then they were polite and speedy. I love my console! Thank you Wayfair. "


Verified
5/5

2017-09-13

Couch/Loveseat Covers.

"I loved the covers, unfortunately, they are much too big and I am so disappointed, I don't know if I am allowed to return them and purchase something else. I have the gift card and would like to get credit for these items, and would then like to purchase some runners (rugs) for my home. Please let me know what I can do. I also purchased 4 pillows and Have had so many compliments. Thank you for this great experience with online purchasing, as this is the first time I have done this. (I guess we are from the old school as we are retired seniors).
"


Verified
5/5

2017-09-13

Best experience so far

"I've just discovered Wayfair, and EVERYTHING is exactly as listed. The items I've purchased come is perfect. Delivery is on time! I'm addicted. My house looks so much more like a home because of the great things I've found. The prices can't be beaten! ❤️❤️❤️"


Verified
5/5

2017-09-13

delivery went smooth

"It took longer than usual to get my order but the delivery went smooth."


Verified
5/5

2017-09-13

1st order was a shed then ordered Cali king bed then twin

"The shed took 2months but customer service made it fair. on the beds very fast and great over all very satisfied "


Verified
5/5

2017-09-13

Absolutely great!

"Helpful with questions I had and quick, fast delivery. "


Verified
5/5

2017-09-13

New Rug

"The rug was delivered on time and of excellent quality. Beautiful in my daughter's dorm room"


Verified
5/5

2017-09-13

The best selection, the best prices

"I've been looking for a quality king sized cotton comforter set in bright colors for months. EVerything is too drab for me. Today, I found my dream comforter- regularly $199.00...for $99.00! I'm in love with Wayfair."