ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-08-11

Very prompt

"Great please don't Borge me with surveys!"


Verified
5/5

2017-08-11

Excellant experience!

"I recently purchased bar stools, a sconce and matching lamp from Wayfair. Could not have been more happy with the delivery as well as quality of each product. I will definitely shop Wayfair again!"


Verified
5/5

2017-08-11

What Great Selections!

"We found the Wayfair Website to be very computer friendly!
From the very beginning- looking at ALL the items available, narrowing them down, putting them in the cart, making the business transaction, and getting the schedule arrival date- It went like clockwork!

We appreciated your great prices(free shipping) and up-dated e-mails.

Thank You!
"


Verified
5/5

2017-08-11

Excellent zdervice

"I bought a bathroom vanity and did not have a good experience with delivery to room of choice, plus the marble top was broken. This was very frustrating and snug inconvenience to us. Jennifer Gill was very cooperative, helpful and did whatever it took to resolve the issue with a pleasant attitude. She made a frustrating situation pleasant. That is what I call great customer service. Thanks Jennifer."


Verified
5/5

2017-08-10

Happy!

"Great place to buy!!! Never have been disappointed "


Verified
5/5

2017-08-10

Beautiful Blue Chair

"After I finally decided on the color, the rest was easy. Easy ordering, shipping on time and delivery/assembly was a piece of cake. The mid-century modern is a perfect style for my small living space!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2017-08-10

Wall Shelves

"I love the shelves, but forgot I had been given a gift card at Christmas that I wanted to use. I called back and the young man who helped me requested I send him a copy of the card via email which I did. After not hearing from him within a few days, I emailed back and never received a reply. I'm planning to try to use the gift card again, so I'm hoping that it goes through this time. I'm just upset that the person I corresponded with never followed through. This isn't "customer service"!"


Verified
5/5

2017-08-10

Always Find What I Need

"My experience with Wayfair has been excellent. My items arrive in a timely manner and everything is exactly as stated. Customer service is great and I have no complaints."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-08-10

Great site

"I've been pleased with every single thing I've ordered from Wayfair and shipping has been fast. "


Verified
5/5

2017-08-10

Satisfactory product and service !

"We were pleased with our purchase and happy with the service Wayfair provided."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2017-08-10

Quick shipping

"I was pleasantly surprised with how the arrival date of my item was well-before the initial shipping timeline."


Verified
5/5

2017-08-10

on time delivery

"On time delivery to my door, happy with quality of purchase"


Verified
5/5

2017-08-10

As advertised...

"Merchandise was as advertised, delivered on time, no problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-08-10

Loved the Nick Logan coat rack. Looked just like the picture. Using to hang towels in my bathroom instead of attaching towel racks.

"The whole experience was "easy breezy"!!!"


Verified
5/5

2017-08-10

Awesome everything

"Great experience! From the website browsing to the final delivery. Totally recommended"