ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-08-18

Furniture Delivery

"The young men that delivered the love seat were courteous, professional and friendly. They had smiles on their faces tht matched their personalities.
Great experience.
I was disappointed in one of the arms of the love seat as it has a noticeable flaw in the cording.
"


Verified
5/5

2017-08-17

My lamps was just what I expected

"My experience was great they arrive well ahead of the time that they told me that they would"


Verified
1/5

2017-08-17

Defective product-no communication from Wayfair

"I tried both the telephone number ( at which point I waited on hold for an unreasonable amount of time and never did get a service person), and also the email option on the receipt for my order. I have yet to receive a response from Wayfair about this defective product costing over $100. I will be happy to amend this review if I ever hear back from this company. "

Detailed Review Benchmark + -
Overall customer service

Verified
1/5

2017-08-17

One month and package still not here

"Ordered item suppose to be here in a week. After many calls and 1 month, still no package. I've had a few bad online purchasing experiences. This is the worst one. The delay of this package has cost me so much money. At this point, I dont even trust that its coming, like they have been saying the last month."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-08-16

Never a disappointment!

"Wayfair products are always spot on, ordering a breeze and delivery when they say. No complaints and never returned anything. Love you Wayfair!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-08-16

Excellent customer service!

"One of the glass shades on the chandelier I ordered was broken and a replacement shade was sent right away! Thank you Margaret D. Excellent customer service!"


Verified
5/5

2017-08-16

Great Wayfair experiences

"Beautiful merchandise, prompt delivery, great prices and wide variety. Thanks, once again. Delighted with service personnel. Keep up the good work! "


Verified
5/5

2017-08-10

Cuisinart frozen dessert maker, fruit scoop

"Got it when they said I would, got free shipping, it made really good ice cream,and only paid about half the price for it what else could I ask for. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2017-08-16

Very good, as always

"Order to delivery to return to refund took a some time, but all done properly."


Verified
5/5

2017-08-14

Wayfair always a good experience.

"Recently we ordered two metal twin headboards, a tuffed king headboard, kitchen bar stools, and a 5x7 rug. All were delivered in perfect shape, and we are most happy with all purchases!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-08-14

I loved everything I received.

"I enjoy ordering from Wayfair. I'm always happy with what I purchases. I would recommend Wayfair to a friend. "


Verified
4/5

2017-08-14

Zanzibar Multi by Bungalow Rose

"Happy with it for most part. Looks and lays good even without anything underneath. Is under the bed so does not get alot of traffic. Only problem was the large design in the rug was not centered like the pictures but on the side, which is ok since its under the bed. A spot or two was a little more distressed then expected but ok. "


Verified
5/5

2017-08-14

So far excellent services and delivery

"I've been satisfied with everything I've ordered from Wayfair so far, I love how fast my items arrived and the items were in good condition and what I expected. As long as they continue having excellent services like this I will definitely continue to order from Wayfair. I thought I had a mixup on my last order and customer service was so understanding, nice, and kind they immediately fixed it but come to find out it was fed x mixup and I had to make sure I called Wayfair back and let them know it wasn't them and what happened"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-08-14

I am in love with wayfair!

"Every time wayfair delivers good quality, great prices, beautiful items and always on the date wayfair promises to deliver. I just love it, Thank you Wayfair.




"


Verified
5/5

2017-08-14

Dependable experience

"The item I ordered was delivered on time, I was able to track it from beginning to end, and it was just as described on the site."