"top quality lenses at affordable prices!! I got the same lenses way cheaper than other online competitors. Love getting the reminders in my email when it is close to reorder time so I never run out. Customer service was excellent. Shipment came as promised. Complete and on time. A+"
"As always, the online experience is quick and the product is delivered as expected. Great product and prices!"
"Website was easy to use, shipping was fast, product was correct. "
"My rate goes down to negative because of their response. I was surprised by their unprofessionalism. I send an inquiry on Jan 18 and did not get any response and I had to send another e-mail. Eileen (WebEyeCare) finally responded it on Feb 12, nearly a month later, saying I have two days to send it back! I was so busy and they did not respond in a timely manner, Is this customer service? This is tardiness. If they respond properly, I should have a few weeks to work on. I still do not see any solution. In another order, they could not find the prescription attached to the order and asked me for another one. The manager, Tiffany did not answer my inquiries, sent me responses looks like "copy and paste" messages. I asked simple questions. I am still waiting for another response- it is nearly a week and no response.
The initial order was made on Dec 25 at the price of $51.50. On the next day, customer service told me "it would be an additional $221.50." What! That is more than four times more. When I went to the site, it was $127.00. It was still more than twice. I cancelled the original order of $221.50 and re-ordered the one at $127.00; they are the same item. Then I received the one that does not look new and am struggling with the situation above. I just see a mess. Customer service is to assist a customer and provide a solution.
This is just dysfunctional customer service.
The order took about two weeks, which is fine. The design is nice, but I tried it and did not fit well. It looks distorted and prints partly gone (inside of the frame) and maybe used before (I ordered a new one)- they claimed it new so it was defective on arrival. I explained to customer service and asked what to do. The reply came in after a few weeks. It was too late to replace. It was 50% off sale and the price was ok. I would not buy any with the regular price. "
"I have been a customer for 4 years and never had a problem until I went to exchange my contact lenses. The return/exchange policy as well as the warehouse handling is really bad. I would rather purchase contacts from my doctor who will return contacts with no exception vs getting screwed by webeyecare.com. Now I have contacts I don't want and also had to pay for shipping costs for the exchange they couldn't process. "
“ Thank you for reviewing your purchase with WebEyeCare. Yes you did return the contact lenses in a cardboard box as they were sent to you.
However, instead of using an appropriately sized box to return the product, you chose to smush all six 90pk boxes of contact lenses into a smaller box. The boxes were compressed together to the point of not only the seals being broken but the seams of the boxes tearing open.
We will not return a product that we cannot put back in our inventory to resell. If you had received your order in the state you sent it back to us you would not have accepted it either.
Also you were not charged for the return shipping on the rejected boxes. Please let us know if you have any additional questions. Thank you!”
"I searched and searched for the best price on my contact lenses and found the price on web eye care to obliterate their competition’s prices by a mile! Just placed my order and excited to receive them. I ended up with 4 boxes of the Acuvue Oasys lenses and the total of 4 boxes was equivalent to the price of one and a half on any other site and that includes their processing fee! Free shipping!! Thank you!"
"User-friendly site with the best price I could find online"
"There's really not much more to say - they had the product I wanted at a competitive price. They delivered it on time and as ordered. My only complaint is the "Processing Fee" that really isn't visible at all until you get to the cart checkout. It doesn't appear in Google Shopping results and is hard, if not impossible, to find on the individual item page. The say that other sites have these processing fees, but are hiding them in higher costs. This site isn't exactly putting them out in the open when you don't see them until you are already in the checkout process, and likely to say, what the heck, I've come this far. If you want to be transparent, put the processing fee on the item page. "
"Everything went smoothly!"
"Order came fast and the best price in the internet will buy again "
"Very responsive customer service. Emailing with them was quick and easy and I was taking to a real human and not an automated message! Contacts came in fast. Very pleased "
"We've been using WebEyeCare since my son started wearing contacts almost 5 years ago. The process has become automatic for us, taking only a minute to place a re-order and receiving the shipment quickly - even with standard delivery."
"I’m a First time customer and it’s nearly half the cost of others sites for the same identical products.
Customer service was prompt in getting back to me. I will definitely order from this company again and again.
Happy customer "
"The ordering process was easy and I received my contacts in a quick time frame!! I will definitely be ordering from yall again!!"
"The customer service at web eye care exceeded my expectations. When I had an issue with my contact lenses they were quick to respond. And stayed on top of the issue until it was resolved. I will recommend using them to order contacts. Not to mention their prices were the most competitive I’ve found. "
"OD defective 1 lense
I would like it replaced"
A rep from WebEyeCare, WebEyeCare, has responded:
“ Thank you for reviewing your purchase with WebEyeCare. We can assure you we shipped you a brand new frame obtained directly from the manufacturer at the time your order was confirmed and ready to be sent for production. Glasses orders can take up to two weeks to receive as the glasses prescription has to be confirmed and sent for the lenses to be made to your specific prescription and to fit your requested frame. Our records show we provided you with return instructions on February 12th and you have not yet returned the order. Please let us know if you have any additional questions. Thank you! ”