"On 08/20/11 I ordered wheels online from wheelsnext.com. On 8/22/11 Ralph called and left voicemail for me to call him. I tried immediatley to return call but couldnt get ahold of anybody. I then called back 8/23/11 he said the wheels that I had picked are no longer available from the manufacturer. Said he would send me an email with like wheels to choose from. I chose my wheels and called his voicemail for him to call me. He called me back at the end of the day and said it would be no problem I would have the wheels in two weeks he would keep me up to date emailing me all the info. On 9/8/11 I called and was placed on hold twice for over 20 minutes both times and was disconnected both times before I ever got to speak with someone. The third time I called I asked to speak to the owner or manager and they put me throught to my salesman who now can pick up the phone. He told me the wheels were mismarked and were reordered and he was getting ready to give me a courtesy call and I would have the wheels in a week and a half. If I didn't want to wait he understood and would give me a full refund. I asked him what day was a week and a half and he said he didnt know he would have to contact the wheel company and reorder. So being tired of being yanked around I asked for a refund. On 9/14/11 I called and spoke to somebody in customer service told him about my problem and he said that salesman has been terminated for taking orders and not placing them. I asked him where my refund was and he said it takes 7 to 10 business days it says it on the website and I would be getting a full refund, the ticket was put in on the 8th. So now I call them on 9/28/11 after 30 minutes on hold, they said I should get it in 3 more business days. I told them that they said 7 to 10 from the 8th, he said he didnt work in accounting he didnt know what to tell me. I asked to speak to an owner he said he only comes in once a week and wasnt there. I told him if I didn't get my money I would be contacting the Florida Attorney General and he said "you go ahead and do that sir."
They also claim to be a member of the BBB and this is what it states on the website under about us.
In 2007, WheelsNext was awarded for the 5th year in a row, the BBB`s highest ranking for an automotive wheel and tire retailer. BBB files state that WheelsNext has, "a satisfactory record…and has been responsive to any matters brought to its attention by the Bureau.""
"You can’t find lower prices anywhere else than theirs...of course the variety of rims and wheels they have that anybody would find product of his choice within his budget."
"Do not order from wheelsnext. The customer service are horrible and the customer needs to do all of the calling to find out where the order is. I had to cancel after a month due to the fact that I was asked to call back each time and never got any answers nor ever go a hold of anyone there. There is a reason that this company have sooo many bad reviews...do not make the same misstake I made"
"I ordered wheel and tire combo on 9/1 and was told I should consider another brand of the same wheels so that it would not take as long, so I did just that. I was told I would have them in 18 days. 15 days later I had not received a tracking # so I called to check the status on my order and after being put on hold for 15 min I was told that the wheels were ordered, but it was the last set and they were damaged so they would be 2 weeks before they received the wheels then it would be 18 days after that before I received them. I asked if there was an alternative or anything else we could substitute, and I was simply told "no". There was no offer to help at all so I cancelled the order. Dont bother with this place.....These bad reviews are not b.s.!!"
"July 20, 2011 I purchased a $1212 combo wheels & tires. I was told at that time it would take 12-14 days to receive them. On July 22nd I received an e-mail stating my address on the credit card was not correct. So I corrected it the following Mon. 25th. On the 29th I e-mailed my sales rep asking if they had been shipped and he responded with "Your wheels have been special order i will have tracking information on your order by Tuesday or wens-day". Obviously can't spell that shoulda been my first sign of trouble. On 8/3/11 I asked again any word on my wheels being shipped and my rep said "I should have tracking information from FedEx at the end of this week" and this never happened also. So again on the 10th I asked anyword on tracking? I got this response "The wheels come out of California tracking will be available at the end of the day around 8:00PM eastern time" and again I didn't get anything. The next day I ask again what's up? I got this response "The did not go out due to one tire was defective what i did for you i upgrade to Nexen N3000 for the same price give me a couple hours for tracking information" and again I got nothing not even an e-mail or phone call. So I say ok let me know something I need tracking info on these no later than tonight and he says "i will forward tracking information as soon as i have it i just have a 29 minutes convarsation with my warehouse manager i will let you know status later on today" so I did get this at about 9:30pm on my e-mail the 11th "Sir we have an issue two of the wheels arrived damage this was the last set those wheels are in back order the manufacturer said they will arrived soon or if you want to pick different wheels unfortunately they are un-derivable". Is that suppose to be undeliverable? Anyway, So I said just give me my money back sorry I can't wait any longer on tires. I got this e-mail in response on the 12th of August "I am sorry about all this inconvenience you order have been cancel and you will receive a second email from accounting with the full refund confirmation" and of course you guessed it I never received that e-mail confirmation and to this day I have not received it! So I asked on the 12th when could I expect the e-mail from accounting? I got this response "As soon as they refund your money they will be sending and email with confirmation i already summit the cancellation usually they respond in 24 hours if is not today it will be on Monday the money will reflect in your account 48 to 56 hours after the refund is issue." So on the 15th when I could not get my sales rep to answer the phone after multiple phone calls & voicemails I spoke to a 2nd rep and he supoosedly was taking care of this issue since apparently my other rep hadn't even forwarded my cancellation request according to him. So I asked this rep also when I could expect to see my refund on my card and he said "It takes 5-7 business days for the money to reach the account, it cant just appear in your account the same day. Your going to have to give it some time. Sorry for the inconvenience. Have a great day" which never happened. So as you can imagine by now I am absolutely livid with this company. So I again call and speak to another guy, now the 3rd rep, he informs me they have had issues with sales reps and he would get this taken care of and of course he did not. So on August 26th I called one last time before I walked into my bank and informed them I wanted my refund now and if he couldn't get it done then I was done messing with you and your company. He said "I'm sorry I can't do that accounting says the refund has been issued I don't know why it hasn't shown up, but you gotta do what you gotta do". So I walked into my bank ORNL Federal Credit Union and they instantly credited my account the $1212 so I no longer had to deal with this poor excuse for a company and the 3 reps that represent them. Now they can deal with the bank and the bank is going after them for the money! Please do not deal with this company if you want to do good business."
"This company is a scam. They take long to ship because they are in debt with all the wheel manufactures they order their products from. You see when you place an order, they charge it (in stock or not) so they can use that money to pay for another customers order who placed it two weeks before you did. Once they finally do that to hundreds of customers, 2 to 4 weeks have passed by and they finally have the funds to order your products. That is the reason your order takes soo long to arrive. Avoid this company at all costs and if you have placed an order, are waiting for it still, and are being given the run around then just call your bank and ask for a charge back. That will be the quickest and safest way to make sure you get your money back and get yourself out of the biggest mistake you'll ever make.
I know all this because I use to work there and believe me, I'm ashamed to admit that."
"i ordered on june 16 it is now july 7 have not recieved wheels there salesman robert rapp tells you lies on your order he told us on june 28 told me wheels would be shipped on monday july 4 which i didnt believe it was a holiday then we called on july 7 and he tells us the same story he told us on the 28 of june this company is a joke DO NOT BUY FROM WHEELS NEXT YOU WILL GET SCREWD it is now july 11 still do not have my refund i guess my next step is contact my lawyer and better buisness i think these thiefs think we will just forget about it. 156 complaints filed against WHEELSNEXT with BBB
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"One word...Shady! Buyer beware...they sell products they do not have in stock. They claim on their site a product is in stock, charge you and you never receive your product. I placed an order on the 19th of May, it is now June 6th and still no word and no product. Customer service is horrible, they literally keep you on hold hoping you will hang up. If you don't no worry, they hang up on you. I am currently in the process of putting a claim in with visa and boa. Stay far away from this company, you will be happy you did."
"Shipping was slow, but you arent going to beat these guys pricing... if you dont need your wheels/tires right away, these guys are a good deal"
"The worst company in my history of dealing with companies. 0% satisfaction with customer service. I know it's been said before, but I really wish I read all of these reviews before going ahead and dealing with these un-human people. I placed my order April 4th, waited around 2 and a half weeks. I decided to call them and see how my order is going. I call once and they put me on hold until I got disconnected. Call again, and the same thing happens. My 3rd call and I get someone who puts me on hold for 30 minutes just to tell me, on April 22nd, that my order was never even processed and my wheels weren't even in stock. Worst company in history. Save your time and hassle, don't choose wheelsnext.com."
"The worst customer service / company / web based product experience I have EVER had..
March 1st 3am : Initial Order Placed, 5 wheels & tires. Roadside warranty not selected, nitrogen fill selected.
March 1st 5:30pm : Email from sales rep, confusied about quantity and order, said the price didn't match up with the money sent via PayPal. In the email, the quantities were all 4, and the roadside was now selected, and nitrogen fill wasn't selected.
March 1st 5:40pm : Called and entered the extension number for the sales rep, when prompted. It didn't forward me to him, instead I sat on hold for 20 min, only to get the wrong guy, then sat on hold for another 10 minutes to get transferred to the right guy. At that point I confirmed the quantity was 5 wheels and 5 tires, and corrected the details. He then stated that the tires I ordered could not be found in the system, so I had to change tires to something lesser then my original order, at which point he said he'd send a refund for the $40 difference.
March 2nd : Received a $50 refund...
March 9th : I called to find out where my order was at. I waited on the phone for 30 minutes, and was then told that it hadn't been shipped yet. After about another 20 minutes on hold, I was told that he had contacted all the wharehouses, and none of them had my wheels in stock, and there was no knowledge as to when they would arrive. I requested a refund, and was told I would get it within 3-5 days.
March 15th: Six days later, I called back to find out where my refund was. After another 20-30 minutes on the phone, I expressed my irritation mildly, and was then put on hold for another 20 minutes. When the guy came back, he told me that all the managers and financial people were in a meeting, and he had sent them all emails about my refund. He asked me to call him back the next day at 4pm to check on it.
March 18th 3:30pm : I called back, waited on hold for the usual 20 minutes to get a rep. (I had been busy the previous days). At this point I was told that there was no previous request in the system for a refund, and that the financial managers had gone home at five. I was told to call at 4, I assumed the call center was in California, but apparently it is in Florida, so despite that I called at 3:30, they were already gone for the day. It would have been nice if he told me what time zone. I was told that I would have to call back on Monday. He insisted that I not file a dispute for the order, threatening that it would delay the process greater. He then told me that he had even emailed the OWNER of the company about my refund. I went ahead and filed a dispute with paypal for the $$$, I didn't escalate it to a claim yet, just wanted to let them know I'm not playing around.
March 21st 1:30pm : I called and waited the 20 minutes for a rep, after getting a rep, I am told that nothing can be done, because I filed a dispute. I sternly suggested that he transfer me to the financial manager at that point. He quickly said that he would try to get this dealt with, and threw me on hold for another 20 minutes. After he returned, he expressed that a refund was sent 5 minutes ago and we ended the conversation. The refund showed up about 10 minutes later, with a note that they apologize and hope I'll come back, YEAH RIGHT!
I have never had to go to such lengths to get a refund for an order that THE SELLER COULDN'T SUPPLY! First they couldn't give me the tires I wanted, then the rims too... And then they hold my money for 20 days? And why didn't he call when he was confused about the order, instead of emailing and making me call and wait on hold. And why when I originally emailed a response back, did he never reply? And why, when the order didn't ship right away, didn't somebody contact me about the fact that my product of choice was no longer available. And why, if the product wasn't in stock, was it listed on the site, with no note that it was backordered. And why, when I called for a refund, was I continuously told to call back at another time. And why, was I asked to call back at 4pm, and not told a time zone, when they have two locations which are 3 hours time difference. Need I say more?"
"do not order from wheels next its too much of a hassle and bad service. it took me almost 4 weeks to get my rims and tires after i was told i would get them in a week. they confused my order with some one elses and told me that they didnt have what i ordered. i was supposed to get the rims towards the end of february 2011 and iam suppose to get them towards the middle of march. i placed the order feb 20 2011 it is now march 11 2011 and i might get them the 16th"
" I guess I am the next sucker to be taken by wheelsnext. I wish I had read the reviews before I got sucked in by the Black Friday prices. Customer service was okay until they got my money even though I had to make and cancel several orders because they didn't have the rims for my vehicle as advertised I kept trying to buy from them like a dummy until I ordered some rims that was recommended to me by Rafael. The rims took forever to arrive but Rafael did warn me that it would take awhile because the rim and tire combo was coming from California. When the package arrive I quickly saw that the weights had fallen off the wheels and had stuck to the packaging ( so much for free wheel balancing) so I had to pay to have the wheels balanced. Rafael did say they would refund the money if I fax or email a copy of the receipt and the invoice which I did several times and after two months I am still waiting for my refund. If that wasn't bad enough, the studs for my center cap were not all the same size. After I called wheels next and explain to them that the only thing I wanted was a replacement stud for the one that was too small, Maxx started giving me the run around by asking me to send in a picture of the center cap and then telling me that all the studs were the same size. I sent the picture of the center cap (several times) which I knew would not be of any help and sent several more emails to the customer service and any other email address related to the company but I was totally ignored. I finally got tired of driving around in the snow with the center cap missing so I went to ACE hardware store and bought a stud that fit. Of course it was not chrome,like the ones I paid wheels next for but at least the center cap is on. Oh I must not forget the wheels them selves are horrible, I'm sure they are not perfectly round but for now I will have to deal with the vibration until I can take the wheels off and have someone mend them for me or just get rid of this crap. Take it from me don't buy from these con-artists,spend a little more money and go to a shop near you."
"Don't get sucked in by low prices. By far the worse service I have ever received - absolute nightmare.
Purchased order for wheels and tires back on Sept 27,2010 for a surprise for my wife. The sales person said they should arrive in 7-10 days in time for Canadian Thanksgiving weekend. After a week I called to get the tracking information assuming there may be a delay at the border. The wheels hadn't even been shipped yet - and they were supposed to be in stock. After calling and calling they finally offered a tracking number. The wheels finally did get shipped but got returned back to their warehouse because proper shipping forms were not included with the shipment. A few days later the wheels were then reshipped and did not arrive to my house until Oct 31st...a month after ordering. But wait it gets better... 3 of the 4 wheels were mangled - over 14 major chips in the wheels. Next I had to call Wheels Next and send pictures. After another week of calling back and forth They said they could either: knock off $120 off the $1800 order, or ship out a new set of wheels (who knows how mangled they would be or how long that would take, or refund my money minus a restocking fee (so i get no wheels and eat about $500). After hearing another set of wheels would be shipped the exact same way with no other protection i elected to get a refund - eating the money would be worth it to not have to deal with these people ever again. I was told shipping labels would be sent out, repack the wheels and Fedex would come pick them up - and once they arrive at the warehouse money would be refunded. I had to call 3 times over the next 2 weeks to confirm labels would actual sent to me.
Once the labels arrived Fed Ex took the wheels and I assumed all would be well. Nope not the case. Wheels next did not include any shipping paperwork so the shipment was stuck in a warehouse for over a week in Toronto. After many calls to WheelsNext they did nothing to help get the shipment moving. I had to have FedEx fax me paper work i have never seen before and fill it all out myself to get their shipment over the border. The wheels finally arrived Nov 20, 2010 at the warehouse in Florida. I was assured by the Wheels Next people the refund should only take a few days... this was not the case. I was lied to many times over the phone, many times having to wait over an hour being bounced around from one department to another trying to see why the refund wasn`t being processed. This went on for the rest of Nov and Dec. December I contacted my credit card and explained the situation - they agreed no customer should ever be treated this way. They suggested I call them back and advise I would be processing a charge-back on the card (Credit card will refund the money and fine the merchant). This helped a little it but it still took calls every 3 days through December to finally get a person on Wheels Next end that cared. The first week of Jan the credit card company agreed we have waited long enough, they started processing the charge back. Before it fully processed - Wheels Next finally refunded my money Jan 18, 2011. Almost 5 months later its finally over. Please learn from this experience - something good has to become of it. "
"I will never order from wheels next again and I advise you not to bother.
I ordered from them and was told it would be 7 days it took more like 3 weeks.
When the wheels arrived the weights for the balancing were loose. I called the office and was told to have them balanced locally and they would refund the cost up to 40 dollars. That was 10/01/10. Also, my car has a sensor for tire pressure which had to be installed in the new set of rims and tires. As a result they had to be removed from the rims, installed and remounted. Lots of extra cost.
I faxed in the receipt knowing that I would only be paid back a fraction of the cost anyway. Weeks passed an nothing so I called them up. They said " email it to me we dont know what happens to it when faxed to customer service".
As ridiculous as that sounds I emailed it to customer service. Again, time passed and I never received the refund. Again I called and asked about status, again they could not tell me what happened to the email. Email it to me directly I was told, I said fine but stay on to confirm that you have it. I was put on hold for ever, finally I disconnected and called back but was not able to get anyone on the line.
Don't buy from these people. I would have done alot better by ordering locally.
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