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Verified
1/5

2020-12-22

My order from 12/02/2020 is still not delivered

"I am still waiting my delivery"

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Verified
1/5

2020-12-22

Bait and Switch

"I ordered a sweater for someone for Christmas. At first it said the item was sold out but then the sold out message went away so I assumed you had more in and they were available. Long behold, the sweater is backordered and now its two days before Christmas Eve and I'm in trouble looking for another gift. Thank you for adding to the holiday stress this year. "


Verified
5/5

2020-12-22

Good

"Liked item, true to size. Fits nicely "

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Verified
5/5

2020-12-22

Very polite and friendly

"Keep up the great customer service !"

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Verified
2/5

2020-12-22

Slow

"Ordered sweaters Nov. 28, 2020. Have not received any updates. Supposedly they have been shipped."

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Verified
5/5

2020-12-22

Good Job

"Thanks and Good Job on Product"

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Verified
2/5

2020-12-22

poor quality and website issues

"I have found the quality of clothing has gone down hill. Especially the jeans. Find it hard to get a good fit. I feel since everything is mail order now a days, its extremely important to update the sizing to be more specific to the item of clothing being advertised..and have everything more consistent across the board. Also the quality. I had a pair of jeans on for less than a day and it already snagged and created a run in the jeans because the material was so thin and to stretchy. The tops are thinner , not quality material and made much to short. T-shirts do not hold up to one washing. I used to love this store. I feel that they have cheapened the clothing but not the price. I can find better clothing on amazon. The website has not been user friendly. Does not download images, doesnt put things in my cart and checkout is extremely slow. "

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Verified
2/5

2020-12-22

Wrong item sent

"I ordered a Grey short sleeved shirt size small and was sent a large grey sweater. Now I have to return it. "

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Verified
2/5

2020-12-22

I have not received my purchased item yet.

"Still waiting. See the title above. "


Verified
1/5

2020-12-22

Poor delivery

"Ordered a coat on November 29 for a Christmas present. Will not be delivered till December 30. "

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Verified
1/5

2020-12-22

Products not received

"I’m still waiting for my order. I emailed customer service but have not heard back. I’ve been an active/loyal customer and this has me reconsidering ordering anything further. "

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Verified
5/5

2020-12-22

Love WHBM holiday!

"They get the best clothes in for the holidays! The help I received at 12 oaks Mall was perfect. No pushing. Just good information and actual help. "

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Verified
5/5

2020-12-22

Love the clothes

"Love the shopping experience "

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Verified
5/5

2020-12-22

Great

"Awesome clothes, great prices!"

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Verified
1/5

2020-12-22

22 days after order-still have NOT received

"This was suppose to be a Christmas present. Received email saying it would be delivered Dec 8-11. As of Dec 21 it has not arrived. Last tracking update was Dec 6. Contacted WHBM via chat and was told to check with USPS. Very disappointed with process and customer support. Will not use WHBM online ever again. "

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