"My experience at the WHITE HOUSE BLACK MARKET was Fantastic! The customer service was great ."
"I don’t shop on line much but my experience was excellent with your store "
"I ordered online on Black Friday and have yet to receive my order. I can’t get a hold of anyone for tracking information."
"It was a great experience "
"I realize it’s Christmas time but I paid for expedited shipping and still did not receive the items I purchased for a trip until after I got home from the trip.
Not happy with delivery of product."
"Ordered over 3 weeks ago and still nothing? Called customer service and was no help. Can I give 0 stars? Very disappointing "
"I took my faux leather leggings back to the store to exchange for size. First of all the cashiers was going to do it in 2 separate transactions. ???
When she figured out how to do the exchange for the same exact pair in a different size she said, “This way was better, so you won’t have to pay the difference.”
Hmmmm. You’d really expect me to pay more to exchange an item for size?
Lol. Not the sharpest tool in the shed. "
"I love this coat it’s better than I expected "
"Ordered three weeks ago and it has yet to be delivered. From the tracking information, doesn’t look like it’s even been given to USPS. "
"I have ordered an item last week in the store finally I received the wrong one last night. I’m so disappointed"
"Need to improve your system for the online order as a guest. I tried to track my order and I couldn't do it."
"I always enjoy shopping at White House Black Market. The quality and selection of the clothing, shoes and accessories are fabulous.
Also the variety of sizes are appreciated too! All of the people working in the store are very friendly and helpful. I look forward to seeing everyone there."
"I have been waiting for my packages. "
"My experience was good; no issues with the order!"
"Love the product. Don’t do shipping. Qualified for 2 day shoprunner. Hit 10 days and was still waiting for product, when had shipped next day. Called customer service and was told not their problem check with carrier. Had placed a second order that showed in stock but did not qualify for shoprunner at the same time. Showed shipped right away. I am not at 20 days and stills shows in shipment. I know there are shipping delays but this is beyond acceptable."