"Received my orders quickly and accurately. When the medium was too large, I was able to go to the store and quickly exchange. Will continue to do business here"
"Went into store they make you feel so comfortable i loved the warm service i received."
"Easy to return merchandise.
Sales staff always excellent. Great service "
"Items were as promised and delivered as expected."
"Deodorant stains in the arms."
"Great product and service "
"I purchased an order with seven pieces of clothes. Three of these fitted perfectly and four did not, so I returned two of them for sizes exchanges and two of them for a credit. It's been three weeks and there is no news of my exchanges nor of the credit. I've called and emailed Customer Service and they don't have an answer and haven't been able to track my return. I love WHBM clothes, and the online buying process works perfectly when the items that you purchase fit well, but it is not the same story when you have to return items. I am very much concerned about quality, fashion and price, but more so about customer service and delivering the promise. I wish someone at WHBM CS would take ownership of this situation and just solve it. At this time I am somewhat satisfied and somewhat dissatisfied with their online sales and returns process. Doris."
"It was shipped quickly, I did have to have the dresss altered, but that can go with any
expensive piece. But the dress was marked down nicely."
"Love the quality of White House black market "
"The quality was excellent and the size guide was very helpful. "
"I ordered two dresses and only one was delivered. When I called they said they no longer had the one in stock. They said they would provide a refund in one week, but they could not provide a confirmation number for the refund. It has been over a week, and I still have not received my refund. "
"There is no way for me to find it."
"Love the store and on line so easy to purchase. Thank you for the sales."
"Delivered on time or earlier than expected, sizes were all to scale, clothing packed in individual packets with minimal wrinkling. I love ordering from WHBM online shop. Thank you so much!"
"I've purchased several items and returned a couple and both were very easy processes. The clothing is great quality and the reviews help so much in picking the correct size."