ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-12-27

Great selection of Espresso machines

"I purchased my 2nd Gaggia Classic from Whole Latte Love. Looking forward to receiving it shortly. This is best site for finding Espresso machines and accessories as well as coffee"


Verified
5/5

2016-12-27

Outstanding Online Retail Experience.

"They have it all! From casual coffee geek to full-on "prosumer" grade stuff. More importantly, they are willing to offer support, resources and advice both before and after the sale. I felt like they were around the corner from me and I could "stop in anytime" when I needed pointers or advice. Highly recommend!"


Verified
5/5

2016-12-27

Faster and less expensive than Amazon!

"Bought the Gaggia Classic and MDF grinder. Even though there was some concern about longevity on Amazon, I felt comfortable buying from WholeLatteLove since their customer support is top notch."


Verified
5/5

2016-12-27

awesome

"Item shipped quickly and very well packaged. Bought a machine and grinder a couple of years ago from WLL and the experience was the same. Grinder is fantastic. thanks"


Verified
5/5

2016-12-27

Great coffee

"Excellent coffee will buy again"


Verified
5/5

2016-12-27

Helpful and friendly staff...fast shipping too

"Great prices and fast shipping! The staff is also very helpful and friendly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-12-26

Great PR

"Items arrived and I am very pleased."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-12-26

Pleased

"My wife and daughter visited Austria this past summer and got hooked on the coffee. Our grind and brew was on the fritz and I spent a few months researching quality, price, and the final coffee product. The unit was shipped inside the original mfr. box and 2 additional boxes with paper stuffing making it very difficult to be damaged in shipping. I don't like to read directions period and the other reviews stated that you would need to watch the start up video on the Prestige. One of the best things I found was the you tube start up video. Most importantly, we love the coffee. "


Verified
5/5

2016-12-26

Lovin It!

"After son did lots of research for a Espresso Machine for his Dad. He found one from Whole Latte Love. Looked at other sites and this one was a good price. Ordering was easy, package arrived on time. Dad was rather surprised, He loves the machine. Great Coffee. Looking at all items on this site, will order from them again. "


Verified
5/5

2016-12-26

"Great folks to deal with. Friendly, helpful."


Verified
5/5

2016-12-26

"Super fast shipping. High quality"


Verified
5/5

2016-12-26

Anyone want an Espresso

"My 25 year old son wanted an espresso machine. When he buys something he only buys the best so when purchasing him a gift it
Must be the best. He is so happy with his
Lavazzo point machine. Best thing is that
It arrived on it's promised date of 12/20.
Whole Latte Love one of the few companies
That delivered on time for a Merry Christmas
And lots of Espresso
"


Verified
2/5

2016-12-26

Very poor customer service

"I paid extra for expedited delivery. When the tracking showed the package was not going to arrive by the guaranteed deliver date I called customer service. The man could've cared less that my order was going to be late and essentially said it's not their problem once it ships. And on top of that said they would not reimburse me the money I paid for expedited delivery (which was a ridiculous amount). It was probably one of the worst customer experiences I've ever had. I asked to speak to his manager, which he said would call me back. Still waiting for a call 4 days later. I will never buy from them again. "


Verified
5/5

2016-12-26

Love These Guys

"Very informative product information on the website makes buying smarter. Good choice of delivery options."


Verified
2/5

2016-12-25

Chat help needs improvement

"I asked what I would need for cleaning my gaggia classic. "Chat help" suggested a decaler and cafiza- which I purchased. After my products arrived I noticed that in order to back flush my machine I need a special back flush disc! The chat help should have mentioned that ! Now I have to pay the steep shipping cost again so I can use the cafiza I previously ordered "