"Received the order! Box was a bit wet but I think that was because of the carrier. Loved the way they packaged the items (Rancillo grinder and Gaggia Classic). No sign of water getting to the items. Fast service. And I'm looking forward to extracting for my first cup. I got my two items as a special (Gaggia and doserless Rancillo grinder). The videos on the website helped me make a decision to spend money on a grinder now, rather than get a semi-automatic with built-in grinder. For those who like expresso and more, getting a machine seemed to me a no-brainer to save long-term - and to get cups just the way I like it.
I did have two interactions with customer service. One was through a "chat" which was nothing to get excited about. The other was verifying my order with a live, really nice, person. They have a voice menu system, which I don't like, But most do now.
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"This is the 3rd unit I have purchased from them. Called a couple of times and very helpful. Unit arrive in a couple of day and in excellent shape. Can't wait to try it."
"Fast service and great prices every time I order"
"Great place to order coffee. They have an excellent selection of coffees & everything you need to brew that perfect cup. My order has always been correct & delivery is fast, even during the Christmas on-line rush. The rewards program adds an extra perk with cash back on your next order. Give them a try, you won't be disappointed. No I haven't been paid to write this, but I have stopped buying coffee at a retail store."
"The box and the instructions besides the manual were key to a great delivery.
Only thin is that you delivered a bent part of the machine, the one that the cups sit on. If you could send just that part, that would be nice."
"Shipped sooner than expected and plenty of packing materials in box to keep products safe during shipment. Customer service reps were extremely helpful and friendly! Highly recommend. "
"Really fast turnaround time. Can't wait to taste my different flavors "
"Have been a customer for a long time ... will continue to be!
All your Barista needs in one place ... Whole Latte Love"
"Actually, sings, but spelling is a highly over-rated skill! Just got my new ECM Synchronika today (one day early!) and it's delivering perfect espressos out-of-the box. I've been buying from Whole Latte Love for over a decade. I've moved up from Gaggia's lower models to Expobar's Office Lever and have had simple super-automatics (for my RV) to prosumers. Out-of-the box, this machine beats them all for initial quality of components and finish.
As I understand it, this machine is either the best seller or one of the best at Whole Latte Love and I can now see why. Us espresso lovers want quality from design and build to the resulting espresso in our cup. And - we know that you get what you pay for. I'll be back in six months to update this day one review!"
"This Gaggia takes small cups and uses small amounts of coffee. After 3 days, it is still very cumbersome to use and I really make a mess on the counter and sink every time. If I can't get better control after some practice I may return the machine. Not as much fun as I'd hoped."
"Fast shipping, everything is satifactory"
"We use Lavazza Super Crema beans with our Gaggia espresso machine and always order it from Whole Latte Love because they have the best prices and very fast (and free) shipping. We also appreciate their rewards program which saves us even more money."
"Ordered 2 bags of Lavazza Espresso whole Bean but I haven't used them yet. Waiting to finish up my Starbucks beans first."
"Appreciate Whole Latte's work on my machine and the help from Giordo and Tracie Eak, both of whom
were very helpful and professional in helping me get my expobar office lever up and running.
Thanks again
Dr. Jim Wade
Lafayette LA. "
"The Rocket Cellini is all you will ever need. This machine is a work of art. The espresso it makes is amazing. Whole Latte Love delivered on time and did a great job walking me through the purchasing process."