"This was the first time ordering with Wine.com and my last. I ordered a collectable bottle of wine and I planned to be home the entire week to receive the delivery. When the wine arrived, it arrived in poor packaging and the bottle was leaking. My fault for waiving the hold feature but I planned to be home and I thought they would properly package the bottle. I contacted customer service through chat and they didn't even properly help or resolve my problem. The representative just left the chat after saying there is nothing they can do. Absolutely no customer service. I was planning on being a frequent customer, but this experience is not worth buying from them.
Johnny"
"The website has a good selection of wines at reasonable prices. Unfortunately, their delivery in New York City is absolutely terrible. They rely on FedeX, who apparently subcontract their deliveries in the the city. I bought 2 cases of wine as a gift, and only found about this later. They scheduled a date of delivery, but did not say what time, and then later claimed that they had attempted to make the delivery but nobody was home, which was a complete lie. Evidently, they deliver whenever they feel like it, and expect customers to sit at home all day waiting for them, and they do this repeatedly. They finally delivered the wine 3 days later, again, when they felt like it. These people are so irresponsible and abusive, it is mind boggling. "
"You order can be cancelled, if wine.com will decide to reconsider a price of wine, which you purchased. Customer service would lie about non existent law and treat existing laws in a way they like."
"I've been sending clients and business associates bottles of wine with wine.com for the past 5 years. This year, could not be more unsatisfied. Two bottle were broken and not delivered, until i called and asked them to reship. Sevenm bottles to clients in Chicago have been waiting to be shipped for 2 months!!!! they never said there was a problem. when i called, they said it's been below 20 degrees for the past 2 months. not so, i've been there twice in the first month. at the very least, i should have been contacted there was a problem. buh bye wine.com. you are not the only game in town. i'm going to find one that has good customer service."
"I wish I had looked at this web site for reviews before ordering from wine.com web site. I ordered a very nice wine basked (over $100!) for my in laws as a thank you. It was suppose to be delivered the following day. When they didn't recieved it, I checked the tracking and it said the package was damaged during shipping and sent back to the company. I was already a little annoyed that wine.com didn't feel the need to let me know this. When I talked to a customer service agent, she was nice enough and said she would have another shipped immediatly. This was over a week ago and when my in laws still hadn't recieved it, I called back and was told that the second one was damaged also. Okay so I know partially this could be FedEx issue, but who is packaging these things that twice my order was damaged? Also, I feel as though it's the companies responsibility to inform me as they didn't either time but had no problem charging my credit card. Today I asked that they refund my money and I will look elsewhere for a gift. Never again will I use this site!"
"I ordered wine from Wine.com and after they screwed up my order I checked the reviews. My fault for not being a better consumer. My experience seems to be just like everyone else's. I ordered wine to be shipped to my brother for Christmas and I had received confirmation it would arrive a few days before Christmas. Well, Christmas came and went and no wine. Called Wine.com and they said "I don't know what happened to your order." A shipping label had been printed but no one knew if the order was ever filled or what happened. The CSR named Morgan helped get the order redone and told me one of the wines I had ordered was now out of stock so we had to substitute. Then she told me she had credited my account for ~ $17 (10%) for the trouble but that, of course, never showed up either. I have ordered wine from several places and never had this issue or lack of concern on the part of the company that they had screwed up my order. Never mind that it was a Christmas gift and did not even get shipped and would not have had I not called. WORST SERVICE THAT I HAVE SEEN IN A LONG TIME AND THERE ARE A LOT OF BAD COMPANIES OUT THERE! Moral of the story - read the reviews before you buy."
"I ordered 3 bottles, with delivery promised before Christmas. Not only did the bottles not arrive, it's now 10 days later and I still have nothing in-hand. They refused to refund my order, instead offering to ship me two of the bottles I had already paid for "for free", while refusing to deliver a $50 bottle of Joseph Phelps pinot noir. After 3 attempts on my part to contact them and get this resolved, they only offered to refund me for the bottle they never shipped. Not only that, the bottle is now available on their website to be added to the cart, and says "ships tomorrow!" When I asked about that, I was told it was "virtual stock" and they would be receiving the bottles soon. I told the customer service agent he had my "virtual thanks" for such a horrific experience. Wow, they definitely rank among the worst online retailer experiences I've ever had, period. Not only that, the bottles I ordered are available at the local shop for just a few dollars more (except, of course, for the Joseph Phelps bottle they never delivered on). I strongly urge you to avoid this company."
"Horrible shipping performance, late and poor tracking, nobody answers the phone. I had to spend 2 x hours chasing after Fedex to in order to get the Package. One Of the wines I got was wrong. I will never buy from this company again"
"I do not recommend Wine.com or its related company Wineshopper.com. I signed up for a 30-day reduced cost shipping program they have and now want to cancel it before getting charged. Customer service is not helpful and the website makes it impossible to get written confirmation of cancellation. I suspect I'll have to close my credit card to prevent them from charging me. "
"Worst online experience. Ordered wine 12/17, promised a 1 day delivery, wine arrived 12/23. Spoke to numerous wine customer service reps, all very rude, none able to help. Finally I was told 12/21 I would receive a refund. On 12/23, was told I would not receive a refund till the wine was received back, which I find ironic considering it was a week late getting to me. Not sure when and if I will ever receive a refund. Customer service is terrible, no one to truly help resolve an order issue. Don't order from them."
"I broke my foot so I decided to order wine as gifts for everyone for Christmas as I can not drive. Wine.com held my order from California to Colorado when it is an Unseasonal 60 degree December due to weather and only sent me an email to notify me. Pretty sure they just didnt want to honor my order as I had a coupon code for shipping. Horrible company and horrible customer service. Don't use them. "
"ordered achardonnay from them as soon as I got and email from them. got a confirmation and put the wine on hold because of hot weather in florida. later that day received an email stating that my ordered was cancelled. I was told by wine.com that they had sent me aqn email several days earlier cancelling the order. this was strange as the time from ordering to their cancelling was less than 36 hrs.hardly several days earlier as they claimed. I will never buy from them again"
"DO NOT EVER PURCHASE FROM WINE.COM!!! THEY ARE INCOMPETENT, NASTY, LIARS AND SWINDLERS. DESPITE THEIR ASSURING ME IT WOULDN'T HAPPEN AGAIN, THEY HAD THE NERVE TO CHARGE MY CREDIT CARD FOR AN ORDER THAT WAS FULLY COVERED BY A WINE.COM GIFT CARD I RECEIVED.
SECOND TIME THIS HAS HAPPENED, AND THIS TIME THEIR CHARGING MY ACCOUNT RESULTED IN MY BALANCE GOING UNDER, AND I WAS CHARGED A $34 OVERDRAFT FEE. THEY SURE WON'T PAY IT AND I'M STCUK WITH IT
USELESS TO COMPLAIN TO THEM - THEY ARE TOTALLY UNRESPONSIVE. WITHOUT QUESTION THE WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD.
"
"I do customer service myself, and I get the frustration that these guys go through, because I'm one of them. But I called in simply to reschedule my delivery day to the following day, and got nothing but the run around. The dude tried to tell me that the next available day was a full week beyond the date I had ordered initially, and that if I wanted anything sooner I would have to pay another 80 to 100 dollars. The thing is, I had already paid for overnight delivery if he just would look at the order. As I pointed this out, he then started arguing with me telling me that I had not - only to later tell me the next available date would be that following Tuesday (my order was on a Saturday, and FedEx doesn't ship Sunday/Monday apparently). No, 'oh hey, I didn't see that you'd already paid for this delivery type;' just didn't skip a beat like he had been telling me this all along. So at this point, I needed clarification and asked him to confirm that the next day would be Tuesday, and he proceeded to TELL me that he was scheduling my order for Tuesday, sending me my confirmation, and telling me to get off his line. Man, I've never wanted to reach through a phone so bad in my life. On an alternate note, I had a pleasant interaction with the woman prior to him who called me to confirm that my order was valid, as well as the woman after him when I called back to actually get my matter resolved. There will always be the bad apples. My scoring will exclude shipping and returned products, as I have yet to receive the package. "
"Horrible customer service! I ordered wine for my dad for Father's Day. I placed the order on May 26th. There was a notation "hold for weather ", but I assumed that was some sort of minor event that would delay perhaps a few days. When my dad didn't receive his gift, I checked the website. It was STILL being held for weather! I called customer service. The young woman could obviously have cared less that my 83 year old father did not receive his gift. She said it was explained "somewhere on the site" that they would not ship in temps above 85 degrees. My dad lives in Nevada! No apology at all! I cancelled the order and will have to find something else. I will never order from them again. "