"I placed an order for a $70 wine basket for a customer (to be sent to the office). The expected delivery date was today but the order status still shows "processing". When I contacted "live chat" the first person assured me that she would "email her warehouse manager and get it expedited so that it would be delivered tomorrow". I said that was perfectly fine because the office will still be open tomorrow but closed on Friday and Monday for the holiday. Now, later in the day, I see that it still hasn't shipped so I got on live chat again. This time the rep said that there is "no way that it will be delivered tomorrow". And that it will "probably not even be delivered on Friday"!!!!!! WHAT??? I asked him to cancel the order as there will be no one in the office to accept the delivery after tomorrow but he said that he could no longer cancel the order, it will just need to be returned. Why would something that isn't even ready to be delivered need to be returned??? DO NOT ORDER FROM THIS COMPANY!! I am frustrated and now need to find a last minute gift for the Executive VP of the company. "

"Ordered 3 bottles for my girlfriend's birthday. With plenty of time to spare. Made sure the "will deliver by" date was good.
Even got a "your order has shipped" email (without a tracking number, and when I called customer service, they admitted it hadn't shipped yet. but they verified the wine was in stock). Now it's a week past her birthday and I'm still waiting for a straight answer. Will the wine ever come? I don't know, I guess once you order they have to go find the wine somewhere? "

"This was and is my first time to order wine from an online seller. It will also be my last. My delivery has not
arrived and I need the order before I leave Sunday. I have been waiting for 10 minutes listening to some awful prerecorded music, with no information as to how long I can expect to wait. I have learned the hard way, that this site is not one you should use. Now I just hope I can cancel the order or find some solution"

"I should have checked the reviews. When my order didn't arrive on the day I was promised I contacted customer service and was told it hasn't even been processed. I asked for the order to be cancelled, waiting to see if that happens. Don't bother ordering with them."

"After some initial issues, wine.com customer service rectified the situation. I will try them again."

"Serval days ago, I received an email from a shopping portal said there was 15X points on Wine.com (one day only). So I ordered a red wine (an expensive red wine) through such website. After completing the order, I received the confirmation email from Wine.com which told me the wine will be arrived after two days.
But after two days, I still have not received the wine. After trying to logged my account, I found the website had invalidated my account on their website!!!! So I call their customer service, the rep told me the order was not proceeded (though they didn't notify me the cancellation at all) and they need to verify my information. After the verification, they made a new order, rather than proceeding the original order!!! I highly believe what they did is just to avoid the commission they should provide to the shopping portal and also the bonus to customers!! Such behavior is so despicable and disgusting! "

"I should start by mentioning that I have a graduate degree in the Philosophy of Ethics from the University of Illinois. This review is posted by a person who is literally an ethicist.

I am appalled by wine.com's customer service. After spending quite a while on the site, first chatting with an adept representative while choosing wines, and then (frustratingly) trying to figure out why their promos weren't working, I was connected with a supervisor. From here, please note that I assume pseudonyms are used for chat... if not, I recommend that wine.com employees adopt that practice.

While trying to solve the promo-rejection issue, "Sebastien" suggested that I add a few more bottles to my order just to see if there was a glitch on the site. When I did so I lost the chat and was unable to retrieve it, so I called their number, but they were closed for the night.

Luckily, I was able to get back to Sebastien in regular email, and he offered the $20 promo discount that had been rejected by the website. This was an admirable attempt at resolution, but I told him I had changed my order to reflect his suggestion of adding bottles -- they were a bit more expensive. I asked him if it would be acceptable to change my discount to $28 instead of $20, and told him if he would do so, I would continue to purchase from wine.com and recommend the site to others. I noted that if he refused, I would not buy from wine.com ever again, and recommend that others avoid the site. Admittedly, by that time I had spent about 2 hours with this company, and my mild bargaining request was due to patience that had worn thin, but my tone nevertheless remained respectful.

Sebastien would not make that $8 concession. That kind of miserly business attitude must result, sooner than later, in the collapse of the business. Consumers have the power to close sub-par companies; all it takes is posting our discontented reviews until they recognize the importance of setting a praiseworthy precedent of providing exemplary customer service. Seriously. This customer was willing to accept a $4/hr discount for her hours spent working with the vendor, and was refused. Foul!

As a wine lover, it breaks my heart to build delicious expectations after carefully choosing 12 bottles, and then lose the product due to awful customer service. Sebastien, if your hands are tied by your employer, I'm sorry that you choose to continue working for wine.com. "Nikki"--the associate who chatted with me during the first part of my visit--you're too capable to stay with a company that may cause your name to arise in a review titled: "I should have checked these ratings before shopping."

Now I will continue to post on vendor-rating sites until wine.com corrects their poor business practices. If as an accomplished academician (and some years ago, a business owner) I can stomach the idea of offering $4/hr to wine.com as compensation for my efforts to purchase a product from them--and receive null results--I can freely endeavor to make sure the time of fellow wine lovers, from oenophiles to connoisseurs, is not wasted on astoundingly poor customer service.

Let's work together to inspire better business. On to the next rating site, yes?"

"Do not order anything from here!!! Order a bottle and paid an outrageous price for shipping and my items still did not get shipped out on time. Why make people pay extra for shipping when it's not going to make a difference. This place is a joke! Sincerely, **** off customer "

"Well...we all know how a bad first date goes...the person is late; the person has bad breath; the person can't kiss well; the person talks about himself/herself the whole time...you get the point. So, I had one chance to begin a long relationship with Wine.com but in truth be known, it was like a first kiss gone bad....my spouse and I were celebrating the best decade of our lives (well besides the 80's of course)...anyways, I digress....Being wine lovers and having our honeymoon in Paso Robles wine country in California, we discovered the best thing in our lives (besides our three beautiful children)...Project Paso Cabernet...It was wine for champions...probably could've been featured on a Wheaties box. I digress again....so I ordered a case of this for a party we were having at our new home to show my new found friends what real wine was supposed to taste like....it was like Christmas today when the FedEx man came in his truck sleigh today. I was like a kid in a candy shop. I couldn't wait..the suspense was killing me. I ripped open the package only to see a case full of Beringer Merlot...I thought this was a Bad Santa trick...or did Project Paso change its name...can't be!!!! The party was the next day...what do I do??? I contacted Wine.com immediately in a panic and told the representative my Christmas story. I had met the grinch who told me that although it was their mistake, the new shipment of Project Paso would arrive the day after the party....and to top it all I was instructed to send the case of Beringer back...what no compensation I asked? (something I had to initiate)...the grinch with reservation finally offered a $15.00 credit to our account. This was unacceptable to me as Wine.com had spoiled my party...no wine to shower my guests...a day late and a dollar short...I can assure you that Wine.com management will hear of this...bad customer service indeed. First impression are lasting impressions. Wine.com doesn't get it...Wine.com should make it right....how about keep the Beringer wine for your party to say the least??? $15? I'm offended! Enough said...back to online dating. "

"purchased 16 bottles of what i Know was a good wine and reasonably priced. added 2 others and discovered they were priced 25% mort than anyone else. Called C.S asked to price match "Wine,com dosent price match sir" asked to return they wanted t ocharge me a restock fee of $12.00. wouldn't even waive the fee for a first time customer. I am now an ONLY time customer.. their loss,

Support local business, they have to care."

"Prices are consistently high. "sale" prices are just adjustments to be near market price. Website is awful unless on laptop. Shipments are prompt.
"

"I was somewhat afraid of ordering from this site; however they were close to my location and with coupon I just went ahead and give them a try. Fortunately in my case, they arrived on time without any hiccups. The two bottles were packaged in a very solid box and inside they were protected with cardboard mold. I would buy from them again."

"I cannot believe the runaround I've gotten from this company about giving me a refund on a gift basket that they FAILED to deliver on time. I am absolutely LIVID at the lack of follow through from this company. I've had to call THREE times now and have yet to receive my refund. Which was request a month ago now.

Hi. That's my money, you're company didn't deliver on time. And I didn't receive your product. Therefore it's still my money. Give it back.
"

"I placed an order for 3 bottles, and though I received a shipping notification that same day, it never shipped!

Customer service is polite but useless. I have been told that it has shipped, that it has not shipped, that it shipped and came back because the label had been rubbed out. I have been told that it has been delivered (it has not) and told three times that IT WILL SHIP TODAY.

I have twice asked for it to be canceled. On Dec. 27, Karen told me via chat that it would be canceled. Then on Dec. 29 on the phone, Nicholas told me that no request had been made to cancel and that there was no record of a refund request. He promised me that he would ensure it was done. Between these two, I had contacted chat again, and was told that the order could not be canceled as it had left, but he saw a request for refund in my file.

Lord only knows if I will ever get my money back. Sine it was a gift, I ended up ordering from Amazon instead. No way that I will ever bother with this company again. Just not worth it.
"

"consulting with my AI ordered 12 bottles of wine and champagne. Not only did it not arrived on the day it was expected, but two of the most expensive wine (Champagne) bottles were not in the case. The case had not been tempered with which leads one to believe that the two bottles were not shipped. I immediately called their customer service; a representative started to argue with me, wanting me to send a photograph of the case -which I could not do. He finally hung up on me. After consulting with my credit card company, it was agreed that they would contact wine.com to offer: either they credit me for the missing items or they ship them to me immediately. Wine.com forwarded them a phony invoice with prices that did not correspond to my purchase although my name and address were on it. My credit card company is mailing me the phony invoice to permit me to forward it with a complaint to the Attorney General of the state where wine.com's headquarters are located. "