"This is one of the worst customer service sites I have ever dealt with. I ordered 6 bottles of champagne for a party and paid for expedited shipping. Not only did they delay my order without communicating it with me, when I called they SWORE it would be here the next day. The night of my party I called to find out why my champagne wasn't here and they informed me at 745 on the night of my party that there was a shipping hold due to the weather. If they had communicated this with me earlier, I would have made other plans for alcohol. I paid for expedited shipping and a 5 days later have still not received it. When i called, the customer service representative was less than apologetic and made it seem like it was MY fault they hadn't communicated with me. safe to say i will never shop there again."
"I originally ordered on Dec 16th as a gift for family in North Carolina. I received notice that wine had shipped and to expect arrival the following day. Well... it didn't arrive by Christmas, so I called on Dec 30th, revised order since they were out of some things, and was told it would deliver the following day.
Today... I just initiated the 3rd attempt and was told it will be delivered Saturday (with an extra bottle for all of my troubles).
The website generally works well and their customer service is helpful, but their order fulfillment process seems to be a huge mess."
"Had a terrible experience with Wine.com. Buy from them at your own risk!
Placed a gift order with them by phone on December 17th and paid for next day shipping. They sent me an email on the 18th saying my order HAD SHIPPED and would be delivered on the 19th, which made me believe 5 bottles of wine were well on their way to their intended recipient. When I talked to her on Christmas Day, she hadn't received her wine...
The next day, December 26th, I called their 800 number only to find a voice message saying telephone customer service had been suspended for the "THANKSGIVING HOLIDAY"! What the what??!? Over the next several days, I called and emailed repeatedly without receiving any reply. Made me feel like they just didn't want to deal with all the Christmas orders they had royally screwed up and were hiding...
When I was finally able to reach Wine.com on December 30th by phone, they tried to claim that FedEx had the wine and the shipper was at fault. That was a bald-faced LIE! I had already contacted FedEx and they said that although the order had been "initiated" (a tracking number and mailing label had been generated), NOTHING HAD EVER ACTUALLY SHIPPED. When I asked the Wine.com service rep why they sent me an email confirming that the wine had shipped when it hadn't, all he could say was he didn't know and urge me to resubmit the order. No offer of a discount or free shipping to make it right. Nothing.
Tl;dr: In the end, I had to contact my credit card company and direct them to withhold payment from Wine.com. My overall impression of Wine.com is that they're more than happy to take your money...but customer service and completing orders in a timely fashion is a very low priority. Unless you want a headache like a bad red wine hangover, avoid giving them your business!"
"This is a terrible company. I ordered a holiday basket for a friend at the end of November. It was scheduled to ship on Dec 17th. They sent me a shipped confirmation, but the package never arrived. I called and they sent out another package. I received another shipping confirmation and that package also never shipped. They shipped out a third package which finally did arrive. The customer service people acted like I was the problem and for the most part were rude. I had to call them everytime the package didn't arrive and they kept giving me excuses or telling me the package was on the way. "
"Absolutely the worst online company I have ever dealt with. My order was placed on 11/26/12 and it was a Christmas present. As of today 12/27/12 my family has yet to recieve the order. The expected date just keeps changing to a day later. Customer Service cant do anything as the order has been shipped. I never write reviews but in this case they deserve to be run out of business. HORRIBLE!"
"Not a fan of Wine.com. Tried to order a bottle of wine advertised in one of their daily email specials. When I went to checkout I noticed I wasn't given the "special" price. Contacted customer service and sent all supporting documentation. After several followup emails with no resolution I finally gave up.
They also run WineShopper.com. I get daily emails from them with what seems like good deals. However I need to order from Wine.com since I signed up for their stewardship program with free shipping. But can't since Wine.com always shows "out of stock" for that vintage. Seems like a shaddy business practice to me.
What makes matters worse is I've consistently found better prices elsewhere. Do yourself a favor and shop around. Better yet find a local wine shop and get to know them."
"Review of wine.com :: A relative very kindly sent me a bottle of wine via wine.com after a death in my family. It took nearly 2 weeks to get here and is the worst tasting swill since drinking Ripple in my college days. Actually, the Ripple might have been better. I hate to think how much of her hard earned money she spent on this and, of course, I will tell her it tasted great which I imagine is how these people stay in business."
"BEWARE!!!! DON'T ORDER FROM THIS COMPANY!!!! I ordered a holiday basket for a family member and they sent the wrong order. They repeatedly said that they would re-send the wine which they never did. Spoke to them 4x's and order never sent d/t my Grandmother(the recipient)didn't repackage the old order and send it back to them. I told them she lived alone and I was out of state. Their reply to me was that she should not be living alone!! I told them that they should have sent the correct order. Too bad this company doesn't have the integrity and belief in good customer service. Had to buy wine from another store to be delivered to her!
"
"HORRIBLE!!!!!!!!! Order from http://wine.com at your our risk. I will never do business with them again. I tried to order a bottle of Champagne for a gift and it has turn into a nightmare. How can ordering one bottle be so hard to do? I placed my order online and all seemed fine. I got a conformation email and my Visa card was charged. The next eveing I get a email that said that they are having difficulty processing my order and that I need to call their customer service number and ask to speak to either Tiffany or Louisa. I call the number the next business day. The person I spoke with said that Tiffany and Louisa were not available. I asked if she can tell me what is going on with my order, she said she does not know and says I have to talk to Tiffany or Louisa. So, I leave my name and number with this customer service rep for either of them to call me. A day goes by and no call back, so I decide to call the 800 number. I call in and ask to speak with Tiffany or Louisa. I am put on hold and then hung up on. I call back again and ask to speak to a manager, I am put on hold and then hung up on again. I decide to wait a few hours and then I called back again and finally I get in touch with Louisa. I tell her all my problems and she seem not to care, and the reason my order was delayed was that they wanted to verify my shipping address. Why somebody else couldn't do that is a mystery to me. She then tells me my order will ship that same day. The next day I get a email stating that my order has been canceled and my credit card will be refunded. WTF. So, I call the 800 number again and ask to speak to a manager. I am put on hold and hung up on again. I called back again 5 minutes later and again asked to speak to a manager. The customer rep tells me that no managers are available right now and of course Louisa is not availble either. The rep asks if he can help me, so I tell him the short version of my story. His solution is for me to re-place my order and MAYBE I will get it before I need it. I tell him to have a manager call me. I give him my name and number. As of writing this I still havn't gotten a call back. I don't think a manager will ever call me. I learned my lesson, http://Wine.com will never get my business again and I plan on sharing my story with as many people that will listen. How can a company treat customers so poorly and expect to stay in business?
"
"I ordered for the first time from wine.com as I got a great email. I waned to try some wine varieties that just are not available locally. The order was shipped promptly and received exactly what I ordered 1 day later."
"Good selection and decent prices. Their site is very easy to use as well."
"will never use this site again.
didn't ship order--took money tho"
"I am withholding evaluation until I receive my wine. There was a potential issue concerning temperature at the time of transport but it might not be a problem."
"Items were shipped promptly and arrived on time. The recipients were very happy with the quality of the products."
"Two bottles of wine ordered as gift. Only one arrived (although charged for two). Phone customer support unable to do anything but forward info to corporate(?) Week later and no information. Simple order, Simple problem. Simply unresolved with no urgency for customer satisfaction. "