"Price was great, promos are great (i got a $30 gift card back and a bluetooth, although the gift card is to be sent 45 days later assuming acct is in good standing.. fair, but i don't think that was mentioned when i bought).
I had issues putting my order in through the website because while i was purchasing the phone myself via my own credit card, i was joining my mom-in-law's "family plan", so they require soc security#, drivers lic#, etc... SO, i had to get her on a 3-way call... no big deal, except that she had to sit on the phone while i went through my information too! SO, i had to inconvenience her for about 30 minutes of the 45 minute call it took to get everything in order. I guess this is a good thing, as far as preventing people from ordering a phone to someone else's account without permission.
SO, got through that, but other issues are just the amount of time holding to get a rep on the phone about my order after it was placed. Held for 15 minutes this morning just to inquire about that $30 gift card, and only because it wasn't even listed on my order. If they'd just have listed it on the packing slip, and stated in there that it would mail out in 45 days per the conditions, then i'd not have even had to call to check on it!
Also, when i was calling to make sure everything was right, because the order still showed as pending approval because the PIN# my mom-in-law provided was not exactly right, the system ultimately hung up on me a few times. I couldn't get a live person, despite hitting '0' for operator, and trying other ways through the automated menu... and when you got to a certain point, it basically said goodbye and hung up the call... no automated system SHOULD EVER HANG UP on a customer! That's pretty annoying and ridiculous, not to mention bad business practice."
"Great service, fast shipping and an unbeatable price! My new go-to store for cell phone upgrades."
"Wirefly is great I ordered my phone and in three days it was here , over all I'm happy with my phone and the great customer service "
"I liked the service cheap and fast shipping! Customer service was great too!!"
"Wirefly has the best selection of phones at great prices with spectacular delivery. If the phone you choose isn't in stock, they keep you well informed of all updates to your order...definitely worth shopping with Wirefly!"
"Easy internet ordering,Good prices and fast shipping"
"What a great company. I wasn't to sure about purchasing a new phone with out going to a store but this is an even better experience. I felt totally comfortable throughout the whole purchasing experience. They were very thorough and went above and beyond to answer all my questions. Everything was explained in detail and very easy to understand. Shipping was very fast and the order was complete and detailed instructions were simple to follow. The best of all is the company's prices which benefits us the consumers. I would highly recommend wirefly to everyone. "
"Had to call 3 times to get the order right and shipped. The plans offered on the website were not valid with the phone I ordered. Called the carrier and got better rates on the data plans."
"Received phone faster than expected, not cheap but good service."
"Reliable customer service and fast shipment with no problems."
"If you looking for a deal,wirefly.com is the place to look.Ilove my Samsung Galaxy S4.I will tell all my friends about the deal I got,am sure they will be ordering,the new Samsung Galaxy S4.real soon."
"What a great company
Great prices fast shipping
Overall A+"
"I LOVE WIREFLY, THEY ARE QUICK, EASY, AND BEST OF ALL THEY ARE SELLING THEIR DEVICES AT UNBEATABLE PRICES - THE ONLY THING CHEAPER WOULD BE FREE! ;) THANK YOU WIREFLY!"
"I really appreciate Wirefly with their great deals and great customer service! Thank you so much for all of your tech support as well!"
"I have had more fun at the DMV. Less then ethical sales practices and down rite lies. Do your self a favor donot deal them its customer disservice department. Where nothing but lies are told. ?the customer service is done by whereismyorder.com it should be . How can we make this customer unhappy. But they won I canceled my order so it cleared there books no pending disputes. Avoid any company that does business with whereismyorder.com you will be a winner and better for it ."