"Transaction was easy and fluid. "

"As an upgrade this is my 3rd Verizon Wireless phone purchased through Wirefly. Per usual I have no complaints!I always seem to find the phone with the features and benefits I need at the best price! Thanks!!"

"I have ordered from Wirefly before and have had great experience in the past, I even referred friends. However, I will not be doing so moving forward.

One of the phones we received was faulty. After taking it to the Verizon store twice to see if there was anything they could do, we were told that we would have to return it to the place we bought it from. Having returned phones in the past to other companies the process was "We'll ship you a replacement, you have 10 days to send us the faulty phone back or you'll get charged".

To my surprise that is NOT how Wirefly works. We will be without a phone for up to 10 days! Or we can allow Wirefly to charge our credit card $400 until the defective phone is back in their possession. I am being penalized for their faulty phone.

In the future I will gladly pay a few dollars more to get the assurance that if something is wrong with their product they will take care of it correctly.

Update:

Kim did contact me directly and Wirefly overnighted a new phone out which has been received and activated.

I appreciate the customer service that I received from Kim, however I wish that it hadn't come to this, to receive this kind of service. "

"Once again Wirefly was simple and cost efficient experience."

"I have found that using Wirefly is easier than going directly to the carrier website. You pick the phone you want and then you pick the carrier and you are done. This is my second purchase through Wirefly and I will continue to use them for future phones."

"the best way to describe my experience is AWESOME
nice benefits friendly staff and awesome service"

"they did a awesome job, quick and to the point"

"I am very happy with my phone that was at a price that I can afford and the plan is great it works in to my house buget. I look forward in buying all my family lines and phones from Wirefly in the future. Thank you for having a cell web site like this and I am more then happy to tell my family members and friends also co workers about the great deals though Wirefly. My rating is 100. GO WIREFLY!!!"

"Excellcent service, I would recommend to anyone."

"Wirefly saved my family a lot of money, but it took 8 hours on the phone to do it. The staff was courteous at all times, but often wouldn't resolve issues that arose. Their automated system seems to drive their decisions & asking for human follow up is painful at best. I have mixed feelings about this company."

"This is the second time in 20 months I've use Wirefly to upgrade my phone. The first time over the phone and the second time via the website. Absolutely no issues and easier than using my service provider. Keep up this service and Wirefly will have a lifetime customer. I often recommend to others seeking a purchase of mobile devices."

"Loved my new Galaxy S3 that I ordered from Wirefly! Didn't take too long at all to come in and setup was easy!"

"I would recommend any one to wirefly. The customer service is great."

"I ordered my phone on 07/26/13. I have been pleased with Wirefly up till now. I have had Device Protection plan on the device since purchase. I am trying to make a request to have my phone repaired on my plan but was informed that my account was suspended on 12/31/13. However Wirefly has continued to charge me each month for a protection plan that does not exist. This is theft pure and simple. I complained to Wirefly and to their partner MDPA. MDPA approved the request on 03/10/14 and I mailed my phone to the approved service center. Today 03/12/14 MDPA is telling me I have no service and I need to contact Simplexity (Wirefly's owners) for service. So now MDPA has my phone. "

"***** UPDATE AUG 1, 2013 ******

I must say that Wirefly came through with flying colors! I am happy to say that they have really addressed my issue so professionally, politely (even when I was a bit rude), and simply, perfectly! This superior customer service changed my mind and as such I am erasing my grievance (hope it will and not still show)! My gratitude and special thanks go to Kim!

P.S. I gave you 5 STARTS.. not sure why it doesn't show now.

Here they are again *****

BEK
"