"I purchased 2 'Vornado Whole Room Air Circulation Clip On Fans' on 5/22. It took a week to ship (5/29) and another week to arrive (6/6). Woot has always been slow to ship but it's cheap so normally I don't mind. However, both fans arrived defective. I sent an Email to Woot requesting a replacement or refund and got this in reply...

'Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. Please contact Vornado for assistance. There is a 5 year manufacturer's warranty on your units. You will need to provide a copy of your receipt as proof of purchase.'

I replied saying that's not a very fair return policy. I got zero response. In my opinion, Woot needs to put less focus on making cute product descriptions and more focus on prompt shipping and customer service."

"After two weeks of no activity on my tracking number I email them, guess what the response was?

"oh sorry we're out of it, heres a refund."

so here's the w00t scam: generate a tracking number for every order you get, if you can't fulfill all of them don't let the customer know so you can keep the money until they contact you.

I replied about duping me and have had no response yet.

So people, yes it's bargains but it's no joke you'll either get broken equipment(read their forums) or you'll get duped. If you're really desperate then keep shopping here.


P.S.: From Resellerratings:

"This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues. "

The company doesn't care."

"Ordered smoke detectors on Tuesday 4/28 @ 7:20 AM.
Bounced around Fedex until 5/27. Refunded
5/27. Woot isnt bad FedEx Smartpost is
awful. Woot ships smartpost....
"

"Woot has a great variety of quality products at good prices. I check their website first thing every morning while eating my breakfast. Some of their items are such good deals, they may be sold out by lunch time."

"Five business days to ship and another 10 days for the product to arrive. This isn't a fluke, it's normal. This is unacceptable considering the deals are not that great and other companies like newegg ship the same day and arrive within a few days. "

"Great deals! Prompt delivery (5 days) Will definitely order again! "

"Great concept, like 1saleaday, but better. They have a funny website, great deals. Many brand name items, like i-pods and zunes. Wonderful customer service, fast shipping, good prices. I don't think I can say more. Would definitely order again. "

"I LOVE WOOT!!!

I have researched just about every item they place on the site and find they are always between 1/4-1/2 the price ANYWHERE on the internet.

Their return policy is good and they package everything well. It takes a little longer than I would like to get it to the shipper. Shipping can sometimes be a bit bit slow but hey, it is ONLY $5 for everything. Higher priced items are usually shipped FedEx and come a lot quicker than Smart Post items. I have always been notified when it is shipped along with the tracking info.

I am still working getting the all illusive BOC but remain hopeful.

Bottom line, YOU CANNOT GO WRONG WITH WOOT!

Now all we need to do is get more products targeting women instead of men. :-D
"

"1 Kingston 16GB USB 2.0 Data Traveler Thumbdrive for $28.99. It took almost a month for the item to show up. During that time, the Woot! folks could not come up with the order status."

"Paid $3 and got a broken dvd/vcr combo in a bag of crap. I got other things that made up for it and I love them still, but this makes me worry about every bag of crap now. lol"

"I am very pleased with the Lexmark X9350 wireless all in one duplex printer. I have very rarely been disappointed in any of their products, and when I am, they immediately replace the item with one that does work."

"Woot is a pioneer in the one-deal-a-day concept and it can be quite addictive, and damaging to your wallet, especially during woot-offs.

If you need or want whatever they're offering on a given day, the price will (normally) be at least competitive, if not great.

Their user community can give you some additional (and useful) insight into the day's deal before you commit to buying.

Only gripe with them so far is that it can take them a week to get an order out the door."

"Even when there are no mistakes, woot is terribly slow in shipping out merchandise. I have ordered 3 items and the quickest I ever received a purchase was 16 days. That is unacceptable. Recently they provided Fedex with the wrong zip code twice (two different wrong zip codes!!!). Now, 3 weeks later my purchase is in Texas and I'm in Alabama. Fedex provided me with the documentation proving that woot was at fault. Guess what, woot says "we didn't do it". So now I have to hope that it actually gets returned to woot at which point, sometime in 2009, they will send it to me. They refuse to cancel and refund.
Do not do business with these con-artists. The customer service is rude, incompetent, and ineffective."

"UPDATE: I started a RMA process with WOOT, and they have yet to refund my account. I sent the item back (to my expense), and either they are not accepting the package or USPS tracking system is incorrect. From my experience dealing with WOOT up to now, I suspect that there is something not quite right with their processes. And their customer service is VERY poor! I am out approximately $80, and have absolutely nothing to show for it. I will NEVER order from them again. I will recommend everyone else to stay away from WOOT, unless they like drama and hassles.

I ordered an item from Woot. They state that my order would ship within 5 days. After waiting 10 days and no shipping confirmation, I emailed Woot asking them to just credit my account and not ship the item. I would just purchase the item elsewhere if they could not ship it. They sent me an email a few hours later basically stating that they just shipped my item. So...what...you have to remind them that you placed an order and are waiting for it to arrive before they ship it to you? First thing...I asked for them to credit the money and not ship. Which they did not honor. And, they didn't even attempt an explanation or apology. Not very professional. And a little sneaky, if you ask me."

"I have not had a problem with woot, but I did receive an empty box instead of a box with an mp3 player in it. The box had been re-taped during shipping. I sent an email to woot about the problem and they sent me another mp3 player. Although I never did get the tracking number for it as they had promised, I did find the new box with an mp3 player in it at my back door a few days later.

Everyone complains about their shipping and I agree fully. I hate woot's shipping method (smartpost). It sucks as stated on their site. It also took 6 days for them to send out one of my orders and then over a week for me to actually receive it. But, I can't say their customer service was bad. I had prompt replies on the three occasions that I have sent emails.

Overall, I'm satisfied with my purchases from woot and currently awaiting another purchase from their recent woot-off."