"I have purchased a few things from woot over the past few months, and fortunately haven't had any of the problems other people have. Their shirts do take a long time to ship via smartpost, but woot makes this very well known, and gives you the option to pay for faster shipping."

"I have purchased from Woot one time previously and not had any difficulty with it. On this occasion the product was sent via smart post and was lost in transit.
Fortunately unlike many others who have unsuccessfully contacted woot and received refunds or resent items I was successful. I have included my emails and discussions with a Woot.com representative.

Email 1:
Emails:
Order Number: #######
Date Purchased: 1/19/2008
QTY: 1
Fedex Smartpost #: ######
Smartpost information:
Manifest ID: #######
Status: Enroute
Est. in Home 01/28/2008
DateTimeDescriptionLocation
January 24, 20086:13 AMEnroute(location)
January 24, 20081:09 AMShipment Accepted(location)
January 23, 20089:00 PMUSPS Entry(location)
January 23, 20088:33 PMSortation Center Departure(location)
January 23, 200810:52 AMElectronic Shipping Info Received(location)
January 23, 200810:15 AMUSPS Electronically Notified(location)
January 22, 20085:38 PMSortation Center Arrival(location)
January 22, 20084:44 PMPickup(location)


Today's date is Feb 1st 2008. The last date information for Smartpost (Jan. 24). There is a 8 day difference for a shipment of ## miles! The product has still failed to arrive at my USPS location. I have updated my information so that it may be resent. Please do so.
End Email 1:

Email 2
On 2/4/08, Woot Member Services wrote:
This package appears to have been lost in transit. Please advise if you'd prefer a replacement order or a refund.
Evan
End Email 2:

Email 3:
Woot,
I would like a replacement order.
If sent to P.O. Box the address is
(Name)
P.O. Box ###
(City), (State) ###
other wise send to the following address
(Name)
(Address)
(City) , (State) (Zip)
End Email 3:

Email 4:
Per your request, a replacement order has been made. It will ship to the latter of the two addresses so it can arrive via FedEx Ground. Thanks for Wooting!
Riley

Note: Personal Information has been omitted for privacy. "

"This used to be a respectable establishment. I've received used items that were supposed to be new (a watch) and a "refurbished" item that was defective. In each case, woot fails to answer email requests for help. BEWARE."

"in the past was pretty happy with their products, but my last product (a refurb creative zen media player) came in defective. First they said they will exchange it, then they said it was already shipped. Then, after I didnt get anythig for 2 weeks and I emailed them, I got a reply stating that they are out of this product and I have to pay for shipping it back to get refunded.
noone there has a clue about whats going on.
WHAT KIND OF SERVICE IS THAT?
NEVER WILL SHOP WITH ThEM AGAIN"

"I purchased a refurb Netgear USB network adapter from Woot. They shipped me a refurb PCMCIA network adapter instead.

I emailed them four separate times over the next fifteen days and never received a single response. My only alternative was disputing the charge. Only when I was about to file the dispute did I happen to notice that they refunded the purchase to my card without any notice, explanation, or courtesy of a response.

I'm puzzled as to why someone couldn't take a second of their time to let me know or address the issue. Poor customer service certainly.
This was my 6th order from them.

Update: Well over a month later and Woot still never bothered to contact me in any way. That will be my final order from them. They at least would have the courtesy of responding to their customers in the past. Now they obviously don't give a damn. If something goes wrong, you're on your own. They are too busy to respond to customers.

"

"I received the mini rc helicopter as stated within 10 days of my purchase. I'm very satisfied with how it was packed, the delivery speed and the price I paid. Thank you woot!"

"Wonderful retailer! The absolute best I have ever used. I ordered a product, they ran out and offered to give me a different color with about $75 in extras! Quick shipment, and they treat you how they would like to be treated. Can't say enough."

"Ordered a shirt, used free shipping. Shipping is super slow but it's free and they admit that their free shipping will be the slowest thing you've ever seen so got what I expected. Happy overall."

"Woot is a great place to purchase items, as long as you want that one item they are selling that day heh. So far I have made about 5 or 6 different purchases through Woot and have been satisfied every time. The whole Woot experience is a treat as well because you will never see advertising by any other retailer that will be as quirky and funny as that done by Woot, complete with a little song or poem about each item. Too funny. I will continue to Woot as good deals continue to appear. Thanks Woot!"

"My first order from Woot, and it went well! Sort of annoying to have to set up yet another login/password on a site I'm paying with Paypal, but whatever. The products were exactly as described, and didn't require much in the way of packing, which is just how much they got. Cheap stuff at a good price, that's pretty much what I came for. My order shipped the day after I ordered it, and took 6 days to arrive."

"I have purchased numerous items from woot.com and sellout.woot.com and have never had a problem with anything I have received. The products are always exactly as advertised and some of the deals are incredible. A 5.1 surround system shipped to my door for under $40? Amazing. Three replacement TiVo remote controls for 99 cents each? Wow.

I have recommended the website to a number of friends and family, and everyone has been very satisfied. In fact, many people are hooked and visit woot each day to see what the deal of the day is."

"This is apparently what you get when you order something from woot.com.

http://i181.photobucket.com/albums/x98/fastlikeacat/DSC00328.jpg
http://i181.photobucket.com/albums/x98/fastlikeacat/DSC00327.jpg
http://i181.photobucket.com/albums/x98/fastlikeacat/DSC00326.jpg
http://i181.photobucket.com/albums/x98/fastlikeacat/DSC00325.jpg
http://i181.photobucket.com/albums/x98/fastlikeacat/DSC00324.jpg

these speakers were inside of styrofoam which means the damage had to be done before they were even shipped. those of you who received these same speakers know what i'm talking about. this , unfortunately , was my first time purchasing from woot.com and probably my last. the speakers also didn't come with the plug to anything? i don't know if thats normal because i've never bought speakers for pc use before. it doesn't really matter though because they are going in the trash, i haven't even tried them but i doubt they work properly to begin with. the pictures i took don't really do those dents justice. these things look like someone took a rubber mallet to them.

---update----

They will not pay for me to ship the product back to them. This thing weighs close to 30lbs and will cost me at least $10 to ship it back and I paid $40 total. What a piece of doody company this is, i'll never shop here again. Also these star-nosed moles had the nerve to tell me to contact the manufacturer and that it might have been damaged during shipping. The box wasn't damaged and you all know how this was packed and it couldn't be damaged during shipping.

thx w00t!"

"I think WWW.WOOT.COM Rocks

I have made 25 purchased in the last few years, prices are normally really good, Only had to return one product that I got from woot and that was the Roomba and iROBOT did an amazing job of sending a NEW one to replace my referb in less than a week.

They do not offer customer service unless something get screwed up but the prices and the fun make up for it. It is the WalMart of the one day auction sites.

Highly recommended…..
"

"Different deal every 24 hours. The site tells you exactly what happens. Good shipping."

"excellent in every way. I have made 24 purchases with Woot and recommend them to my friends on a regular basis. I have purchased items from $5.00 to over $1500 and so far so good. Shipping is normally very fast. Pricing has always beat anything that any other places listed. Shipping is ALWAYS $5.00 to anywhere in the lower 48, no matter what the product. I just ordered a washer and dryer. Total shipping was $5.00. One item that I ordered was slightly different than the picture (an RCA MP3 player) but this wasn't a problem in that the one I received does the job just fine and has worked out well for me."