"They sometimes have good deals, but on some the 5 dollar shipping kills it. I have shopped at shirt.woot, woot, as well as wine.woot and they are all the same. The shipping speed is atrocious. It takes them a minimum of 5 days to ship the order out and then about another week for it to get to you. It hasn't been any different in the past 23 orders I have placed with them.

I have managed to get some interesting items though, like a giant 4 lb tub of olives, so they aren't all that bad. Also, my experience with their customer service has been excellent. I bought a a set of Woot off lights and they showed up broken. They were really quick to mail out a replacement set at their cost and I didn't have to mail the broken ones back.

I would recommend shopping here. They are kind of slow, but sometimes you can get a decent deal or find an item that you never thought you wanted."

"While they offer a wide range of items and deals, BEWARE. They are not service-oriented in the least. In fact, they take a very cavalier attidue toward customers. It's a "screw-you" type of company that, judging by their reprehensive responses to problems, has had a number of complaints.

They refuse to accept merchandise for return unless it is so positiviely defective that it's junk. They "suggest" in the broadest terms that you contact the manufacturer to resolve any issues, including defective merchandise. Only as a last resort will they even listen to your problem and, even then, they still might not take positive action to resolve the situation.

Their idea of customer service is to let someone else do it. They are arrogant and difficult to deal with.

Be absolutely certain that you read EVERYTHING they post regarding the merchandise. Look for loopholes and any possible verbage that might constitute a misunderstanding or an intentional omission. Basically, if you buy if from them, you are stuck with it. They even suggest that, if you don't want it, like it, or agree that it's not as advertised, that you sell it on eBay. They policy is: You bought it. Tough!
"

"I've ordered a few things in my day from Woot! and never had an issue. Sure, they aren't a place that's going to ship an item real quick, but I've never had to wait more than a couple weeks to get something I've ordered. They typically have a good deal, a nice checkout, and good tracking."

"What is there to say? It's WOOT!"

"I had recently bought 2 of the Samsung DualView 12.4MP Digital Camera with Dual LCD Screens and 5x Optical Zoom. I even went ahead and bought a squaretrade warranty as the item was refurbished. A week later, I received an email saying the item was out of stock and they couldn't meet what their own offer. What they were willing to do was give me a 5$ credit towards a future purchase apart from a refund.

Now why would one want to buy once again from a site that fails to meet its offer and when they fail, all they have to say is "I'm sorry". As a consumer, I invest time into researching my purchases. This incident not only wasted my time, but also made me invest more time in cancelling my squaretrade membership. And worst of all i have to start all over again. And all they have to say is. " We can understand your frustration. And we apologize".

I am extremely disappointment with Woot's customer service. I have been a regular buyer for about 2 years now and have spent atleast a couple of hundred dollars on their site. I have lobbied the site to all my friends who have also become regular buyer. This ends now. "

"I love Woot! I have shopped mostly their toys...Especially the Thomas Train Deals. Items are shipped in a reasonable amount of time considering the deal you are getting. If you need something within a week you will probably be out of luck. Highly recommend though the site can get addicting :)"

"To the people that state Woot has poor customer service, I recently purchased the "Black Hole" shirt offered. Unfortunately, the shirt fell apart after I wore it three times. I contacted Woot through e-mail and they sent a replacement shirt using FedEx 2-Day shipping.

While I admit that Woot is slow to ship products out, their customer service is excellent in terms of questions and problems. Just contact them if you have a problem."

"I love Woot. You just have to do your homework before you buy. In my latest order I picked up 2 speakers for my Satellite Radio. I got some awesome speakers (with subwoofer) at a great price. But, don't count on being able to return an item. Just be sure that it is something you want beore buying it because Woot is not focused on returns. They are focused on great sales at great prices with minimal customer interaction."

"Best one deal a day site. I find something there at least once a month. Have been using them for years with no problems whatsoever."

"Couldn't be more pleased with the 157 purchases I've made with this company in the years I've been buying from them. In every regard.
157 orders, my lord, I think I need help."

"Woot... what a strange little store. They specialize in selling mostly inferior and refurbished junk that no sane person would buy, but then write a cute story about the item and end pricing it so low that you're somehow drawn into purchasing it anyway. I've somehow fell for this trick over a dozen times, and still haven't learned my lesson.

Once the item is ordered you usually end up waiting up to three weeks for it to ship via FedEx SmartPost, which has to be the slowest method of package transport known to man. Don't even bother checking the tracking number for the first week you receive it, because it isn't going to leave the warehouse anytime soon.

For the most part, most of the items that I received from Woot have worked (as well as they were ever designed to work, anyway), and Woot has been good about refunding my money in instances where they really screwed up like sending my girlfriend dead flowers for Valentine's Day (true story).

I'm not sure why, but you can't help but like these guys despite their faults. I blame their wacky podcast guy for this."

"Free shipping + low price for t shirts makes shirt.woot an attractive online store for many deal fanatics but the quality of their goods makes woot my favorite online store of all. Shirt.Woot allows users to enter their own t shirt designs into weekly contests, selling the most popular ideas. Overall if you want witty, comfortable shirts at low prices then I'd highly recommend Shirt.Woot.Com"

"I got my item and really happy with it. Great service all around"

"Ordered from woot several times, never had a problem. Also, note that their bags of crap are exactly as described."

"I ordered from woot.com more than a handfull of times. Every order went smoothly and excellent service (had to cancel one order). The "reviewers" below me giving low reviews. please learn how-to woot. I will order again, checking back around 10pm."