"I ordered a rugby ball in mid-January and it was expected to ship in early February and be here by mid February. Very unhappy that it has not even shipped yet and the money was taken out of my bank account."

"Good price, quality merchandise and fast delivery."

"Great quality material......."

"My order got cancelled without any kind of warning, and I realised that 2 weeks after I made my order, now I will have to make it again and wait more days for my order to arrive"

"I ordered a rugby shirt at the start of the month. Confirmation that the order was received was sent to my e-mail address. There after -nothing-. When I checked on the web site I found that the order had been cancelled, with no reason as to why. Extremely poor service. I would not recommend this company"

"10/10 will visit again, Its a great website and a great service"

"The form keeps on asking for the abbreviation of the state, as well as the zip code! Sorry, we do not have this in Ireland! So, we have to keep on cheating it!!! "

"Extremely unsatisfied to say the least!!

I placed my order for overnight delivery on 12.17.15 and paid for overnight delivery. It's now Christmas Eve and still no sign of my almost $300.00 order. This was my son's only Christmas gift. I called and was told by customer service it would be arriving the same day as my call (3 days ago), called today and guess what, closed. Thanks to you all for destroying my kids Christmas Day"

"Ridiculous lack of professionalism. A simple transaction could not be completed due to merchant incompetence: payment details encountered a problem. Rather than attempt to correct the discrepancy by contacting the buyer, merchant chose to reject the purchase with no notification. Buyer noticed that purchase did not go through and attempted to place a second order. Merchant again claims problem with order details and rejects purchase without notification or any attempt at corrective action. Buyer calls customer support and is told the merchant will only accept wire transfers because of issues with previous order that customer support will not explain.

Buyer attempted to correct the issue, but merchant insisted that now only wire transfers will be accepted-- and stated this as if the buyer had to prove "trustworthiness" despite the merchant giving no details about what issues may have arisen and also giving the buyer no recourse to fix whatever issues may have been.

Buyer is left with the option of using a zero recourse payment option with a merchant that has so far given no evidence that the buyer can trust the merchant.

Stay far away from merchants that will not have an open discussion of order details and then demand wire transfers. Reputable merchants NEVER do this. Buyer is reluctant to brazenly accuse this merchant of suspicious or fraudulent activity, but recommends that savvy shoppers shop elsewhere. There is nothing on this site that cannot be purchased elsewhere.

Buyer purchased same items directly from team store minutes later for a lower price.

All buyers beware! Potentially dangerous merchant!"

"The worst company to deal with.
They do not answer the phone or emails.

"

"I'm dissatisfied because when i looked through the catalogue it showed an All Blacks jersey on sale, then when i ordered it, it came up even more than the regular price. If I were ina store they would have to give me the jersey at the sale price because that is how it was marked.But at the check out the price went up to $89.99 and not $49.99 like the sale said. I did not purchase the jersey since it was misrepresented. Very dissatisfied. That is false advertising!!!!"

"Quite disappointed by the lack of quality female items within this site. Cheesy sweatshirts and t-shirts. Was interested in the All Blacks Jersey (great quality) and would have bought it only for it was not the same as the new mens version and it lacked the updated World Cup winning years embroidered on it.
"

"Shipping is slow and expensive. Should be one or the other."

"I ordered $200 worth of apparel from World Rugby Shop.Everything was initially processed fine, though when I checked the order tracking just now, 6 days later, my order has been rejected. I never received any notification that is was rejected, and there is no sign I would have been. Terrible service."

"Too bad that I can't use the regular shipping methode. Now I have to pay an extra 33$ for shipping which is an absolutely ridiculous amount of money!!!!"