"Went to order a sweatshirt and a ball. When I tried to submit order, got an alert that the price of the ball had magically changed from 7.99 to 14.99. Kind of a bummer, been looking for a good deal on a ball."

"I have trying to contact customer service for more than 2 hours by email and twitter and I have not have response."

"the online apparel and store is great, put I have not received the confirmation email as it said it would be sent a couple minutes after the purchase."

"I've made a few purchases from WorldRugbyShop and found their selection excellent. Catching some great discounts and sale items occasionally. Even when I've had issues, I've called their 1-800 number and the actual person (that's a real person you get to talk too!!!) has been so helpful it almost makes you want more things to go wrong so they can restore your belief in what customer service actually means. "

"I ordered a long USA rugby sleeve shirt on August 28th as a gift and did not receive a shipping notification email until today on September 11th. I had assumed the item had shipped as the website said it was only 2-3 business days back ordered. It is now to late to make it for my Dad's birthday and the trip he was supposed to wear it on. "

"Hey There, im waiting for the confirmation email of my purchase, I have not received it until now, so i can not track my orden, please help me.

Thank you,

Best Regards,
"

"Managed to find and purchase all the items that I wanted especially the Rugby World Cup 2015 home jerseys and t-shirts. Really made my day!"

"IF THERE WAS A ZERO TO RATE I would be using it.

I was shocked to be charged shipping on my online purchase and then when product arrived at the location I was charged additional monies for shipping to the amount of 1/3 of my original purchase!

I will NOT recommend this vendor to anyone, I am involved heavily in the Rugby community and will be passing this information across in a fleeting manner!"

"I like the products and the selections! I would come back to use this site for my boyfriend's rugby needs however I had one problem with the checking out process. On the initial checkout page it said that I didn't have to pay any shipping (I assumed because I had spent over $50.00 which is normal for most sites) and I put in all my card information and then clicked submit. In the order confirmation (after I already submitted my card info) I saw that the shipping became $8.99 for standard shipping and it was most definitely not there initially. Pretty sketchy and I'm not pleased about that."

"I was very disappointed with the check out process. There was no indication of shipping chargers until the order was confirmed. Why is this really a hidden charge and not seen until after the order is placed.

"

"Unless I missed it I was not informed of any shipping charges until I actually placed the order and assumed shipping was free. The free shipping would not have changed my purchase; just think it is something that needs to be presented upfront. Seems a bit underhanded."

"When a discount promotion ends, can you remove it from your website please. Not nice thinking your getting a discount put the code in only to be told it's expired. Not good."

"Great place to get all things rugby. I have ordered several times from World Rugby Store and can only say great things about my experiences. They do a very fine job from order to delivery of quality merchandise."

"So far, terrible.
1. Placed an order for a French Jersey XL and Distressed French LS T-shirt XL with Fedex International delivery charges
2. Realised within minutes the order should have been size L not XL so sent an email to ammend order
3. Next day get an email from WRS/365Inc seeking clarification on my request to change size
4. Immediately confirm size as L for both items.
5. Get email from WRS/365Inc that they misquoted delivery charges with request for extra USD$23.46 for 'dim weight'
6. I reply with 'not happy' and refer them to their terms and conditions of sale as stated on their website and a polite "no" to the extra charges.
7. email from WRS/365Inc with apologies but pay up or no goods
8. I respond with agreement to extra charges and a reiteration of unhappiness regards poor service
9. email from WRS/365Inc that one of my items has been made in the wrong size and 2 options to proceed (a) accept their error (b) cancel order and start new order with 2 x size L garments.
10. I respond with email choosing option (b)
11. I also notice that option (b) now has a slightly different description for one of the garments so decide to phone the company from Australia to settle the issue "once and for all" LOL
12. Conversation with phone rep is far too confusing to transcribe here
13. email from WRS/365Inc (please note that each email is signed off by a different person - you don't get any continuity of contact with WRS/365 - in fact the final correspondence came from someone with an entirely different email address) informing me of a new order number BUT with the original erroneous order attached asking me to confirm and to make further phone contact.
14. I respond with email stating once again - the exact order and sizing and a breakdown of the agreed pricing and the balance owing with a request for a final confirmation from WRS/365
15. At this point I have not heard back from WRS/365 and I do not have any goods but I do have an amount pending against my card that has not yet been finalised.

Based on the above experience, you be the judge of whether or not you should deal with this company"

"Worst company I've had the pleasure of dealing with. There was a problem with my payment apparently, so although I got the confirmation email for the order, they chose not to email me or call to let me know this. Appreciated, didn't want these items in time for Christmas. I won't be using you again. Absolutely raging."