"This company does not notify of status, unless you ask. They have TERRIBLE customer service. I am simply trying to cancel an order that was supposed to ship "same-day." It has been a week, and it is "Pending Shipment." I will not buy from this place again."

"I was very pleased with the way Richard answered my questions and provided the information I needed to make an informed decision about my purchase. Thanks."

"I have just place an order and would like to say thanks to ELISSA H. #1385 for her friendly and courteous dimeanor."

"Tamra Stanley answered the phone when I called concerned tha I had the wrong parts. She discussed the situation with colleagues and quickly and discovered that the parts were correct just the documentation was confusing since "retail" part numbers are standard part numbers + R + 5. I was pleased that I could finish my project instead of waiting for returned parts. Tamra was most helpful. Thanks."

"Chris M is probably the BEST Professional Customer Service provider that I have ever encountered, and I have been in this business for over 15 years. basically due to the EXCELLENT RESPONSE and TECHNICAL ABILITY of this rep, X10 has earned a customer for LIFE!!"

"I would like to say my experience with this purchase was excellent. The associate that handled my order was very polite and very knowlegdeable about the products. Once again, I was very satisfied with my expeience."

"I had a question and got the answer in 3 minutes.
This is great service!

What is the size of AM486? (Length, Width & Height)
( Carey ) 2.25 x 1.75 x 2.75 inches
( Donald Clark ) Great service Carey, Thank You. Don Clark
"

"Markus Davis was a great help getting the information I needed which was not available on the X-10 Reseller web site. He then searched for the best deal and immediatley placed the order. Took maybe 10 minutes total - thanks Markus, I'll be back. Paul Lawrence"

"I ordered online, and was double billed, and then credited back for the 2nd bill all in the same day. Then problem cam when visa charged me more for the duble bill than they did the refund. The end result was the double bill cost me $5.
Tom Munroe was excellent to deal with, and exceeded my expectations for excellent customer service. I would highly recomend your company!"

"I ordered a set of speaker stands for a system that I just purchased. I also ordered monster cables for the surround sound system. The person on the other end of the phone, Matt Masar, could not have been more helpful. He told me what I needed to hook the system up and it was like he was at the house, doing all the wiring. The prices were about 60-75% of what Best Buys charge and even though it took about 6 days to arrive, it was well worth the wait."

"Product not shipped when promised....Paid for 2 day shipping...Placed a call when product wasn't shipped after 2 days...support was going to look into it and send an e-mail on status....24 hours has passed and only e-mail was this survey...cc was charged on the 12th and on the 14th order still pending..order was said to be deliverd to me on the 15th....product didn't arrive for 9 days after order date...paid for 2 day shipping...they shipped ground...still waiting for credit sept. 24,2005"

"First time purchase from this store. Driven to site based on price of product and free shipping. Very pleased with response time on phone from Chris Moist and getting immediate, polite responses to several in-stock queries. Look forward to recieving all 8 items."

"After working with 2 salespersons and one support person, I was finally put in contact with Tom Monroe. I informed him of the discrepancy caused by the first salesperson which delayed my order a week. He was also told about the second salesperson that corrected the first salesperson's mistake, only to ship me parts that did not fit my request. After working with the support person, it was found that in order to satify my original request I would have to order a completely different system. I was asked how much was I willing to pay. This resulted in my first order of $336.00 to become $384.00. Shortly thereafter I saw the same system with more features and hardware for $289.00. The end result was receiving the packaged system which fit my needs for $316.00. Tom Monroe is a true professional who knows how to lead by example. Now that's what I call customer service!"

"The items arrived in a timely manner,and tammara stanley was very helpful and pleasant.She responded very efficiently to my concerns."

"rep was personable and knowledgeable and gave me guidance as to which products met my needs"