"Called with concerns about interference affecting my cameras. Tammra Stanley was very thorough and knowledgeable about the product. Her positive attitude and expertise made resolving my issue much easier."

"Customer service is great the product was not. I got the merchandise and have had many problem none of which is x10's problem. Will do business agian!!!"

"I was rather impressed with the quality of customer service that I received from X10. It is very evident that each customer representative has a good knowledge of the products that they sell."

"My order was processed quickly, and shipped quickly. My daughter was thrilled with the pots and pans I ordered. We had a slight delivery problem, which was resolved very quickly by Tammra Stanley. It was a good shopping experience. Oh, and the free shipping is great. Thank you."

"*** good *** I called to get an update on my order and my call was taken by Dannett. She researched the problem and found out an item on the order had been backordered. She told me she would contact me when she found out when they would be receiving the item. She called me the next day and gave me the information. Very good customer service!

*** bad *** Prior to making the phone call, I sent an email to the support email address provided in the order confirmation to get an update and never received a reply. My thought is, if you know you can't reply to every support email, either don't supply a support email address and force everyone to call or specifically state that not every email will get a response.

UPDATE
It Turned out the product just wasn't right for what I needed. I sent another email to Dannett asking her what I needed to do to return it. She sent an immediate response with an RMA number and the instructions for returning the product. I returned the product just a few days ago and I already see the credit in my checking account. Based on my experience, I would say you don't have to worry about X10's customer service. If you run into problems, ask for Dannett!"

"Tammra Stanley is the best of the best. She demonstrates what "functional excellence" in customer service. She was extremely pleasant, informative, cooperative, considerate, & helpful. It simply doesn't get any better than than an employee than Tammra Stanley!"

"I had some questions and wasn't able to determine the answer on website- so I called 800 # spoke w/ Markus Davis - who was wonderful. He answered my tech questions etc. quickly and had a very pleasant demeanor. The order was shipped today and is scheduled to arrive Friday! (no charge for shipping is fabulous). It was easy and fast to place the order - I rec'd confirmation email w/in 10 minutes of placing my order over the phone.
Thank you X10 "

"I was satisfied with the item purchased, but tracking info arrived the same day the package did. Good overall experience anyway.....I would shop here again!

"

"i live in a rual area of washington state with few stores with a good selection of any technical products. itherefore do a great deal of ordering on line. jake is one of the few custermer reps that really go out of thier way to help.he takes his time to truly understand the situation,then uses his knowledge to meet my needs. you should be proud to have an employee like jake. thanks

kurt"

"I was extremely satisfied with the service and assistance provided by Jake in helping to resolve a misdirected shipment.

Jake went the extra mile to ensure that the matter was resolved satisfactorily."

"The person who took my order did not know how to type, and as a result my package was delivered to a different state. Now I have to deal with FedEx to try and get this mess straightened out. What a hassle!! I guess I should have asked the guy to confirm my shipping address to make sure he was doing his job."

"Tammra Stanley was extremely helpful in solving my technical problem with my software issue, and the way she handled my order."

"The representative was very helpful and answered all our questions about the product that we were inquiring about. We believe that this product will benefit our needs and look forward to setting it up once we receive it. We thank Markus D. again for his professional assistance..."

"great shopping experience
sales rep Richard Tucker was very courteous and helpful in answering my questions"

"When I ordered my purchase over the phone I spoke with a man named Richard Tucker ,he was very pleasant to talk with.He found what I was looking for right away. I had no problem's at all ordering from you,and I will continue to order from you when I need something. Thank You "