"The people I personally dealt with were friendly, patient and attentitive the issue I called as about. Thanks Xoom."

"Transferencias rapidas y seguras hacia Mexicali, Baja California , ya sea a Coppel o hacia la cuenta de banco Coppel!"

"El servicio es muy rápido y eficiente, superó mis expectativas."

"Totally happy with Xoom service. Twice I have had to transfer money from the USA to Poland to cover the cost of repairs on optics and both times it went very well. The recipient had his money in his account with 24 hrs and was very pleased with this service. The transaction was quick and easy and I would definitely use it again. "

"Xoom always gets my monthly budget out to my family in the Philippines with no hassles and at a reasonable reliable price. "

"Made Paypal a real problem. Never use again"

"I needed to move cash from an online banking account to an on ground bank where I have another account. With Xoom,I was able to move money from one to the other without a challenge! Thank you Xoom!"

"I Joined XOOM in 2019 its been over a year, never ever had any issue the site is simple and easy to use, and the money transferring is a breezeI recommend everyone, from the comfort of your home or office just login to your account and transfer the amount, and that's it. No need to drive around and wait in line .
The best service provider with minimal fee, I am so glad and thank you each and every staff of the xoom

sal "

"love them!!! but it would be nice if i get discount. because i keep sending money to the philippines. "

"I have used Xoom for 14 years. Suddenly, my latest transaction was cancelled and my account closed. Xoom refused, despite repeated requests, to say why, except for the nebulous "non-compliance with our User Agreement". What's that? Requests for more information and/or account reactivation were rejected.
Furthermore, their rude responses were all automated form letters. They apparently regularly treat their customers, including their longtime customers, badly. Apparently, standard operating procedure.

"

"During these trying times, it’s nice to able to use xoom, a user friendly app from the comfort of your own home to send money to family in Mexico. Definitely recommend to all my friends/family. "

"Terrible! A lot of lies, incompetence and I still haven’t hear a resolution for the problem."

"never had any issue with money transfer. Always on time."

"Very unprofessional company. I waited over 1 week for a simple transfer of money to Denmark, and then I was told that it was cancelled (due to a technical issue). And I was told it would take another 3-4 days for me to get the money back.
I've never heard of a bank with a technical issue lasting more than a few hours - otherwise they would go out of business.
I also waited an hour to get through on the phone to them. I asked them to simply delay the transfer until the technical issue was resolved, since that would surely be faster than waiting for my money to be transferred and then try again.
For a company having transfers as their core business, they are completely unprofessional. Useless for international transfers."

"So this company is supposed to need proof of identity before processing transactions. Yet somehow, someone managed to use my old PayPal credentials (I was under the impression that the account was deactivated) to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name.

I reset my PayPal credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. I have sent them an official affidavit, and mailed two written requests to resolve this issue and provide confirmation of all this in writing and included proof of ID, officially filed reports, etc. with these written requests.
They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so. Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them.

They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. There is also the fact that according to section 609(e) of the Fair Credit Reporting Act, 15 U.S.C. § 1681g(e), I am entitled to be provided with copies of business records relating to the fraudulent account and transaction no later than 30 days after the receipt of the request and that the law directs them to provide me these documents at no charge, and without requiring a subpoena.

After I pointed out this last fact to them on June 26, I was informed that they would advise one of the members of their fraud team to contact me to assist me further. I have still not heard back from them via phone, email, or postal mail. Xoom has until July 30th to specifically provide me with the information regarding this mystery debit card and other records and documents connected to this fraudulent transaction. In the meanwhile, I have a mystery checking/debit account with my name floating around out there and the perpetrators are doing who knows what with it. Their handling of the situation so far does not give me a lot of hope...

If anyone else living in the United States is having issues similar to this I advise you to file consumer complaints with your state's Attorney General and the FTC. We consumers need to put pressure on this company to get their act together and not act so glibly about our identities being compromised.
"