"I ordered a set of LED headlight for my 2003 Ram 2500. The factory locking collars wouldn't fit around the LED lights. I reached out to customer service. There is no way to call them and you can only use live chat or email. The first attempt with live chat had a 30 minute wait. If you close the browser you lose your place in the queue or if you're actively writing the representative you end the chat. During this time in the chat you cannot use your phone for any other purpose. It's basically hi-jacked for the duration of the chat. Finally a representative joined the chat. He sent me the fine print stating that some vehicles may have fitment issues even though it said it would fit your year, make and model. He convinced me to try the HIDs since they are smaller and have less fitment issues. I agreed and he said I had to order the new lights and give him the order number and he would process the exchange. After I placed the order he sent me the RMA number to return the LEDs and said I was responsible for the shipping (which cost me $16). Then he said it would take 5-7 days to see a refund after they receive it. He made it seem like it would be an exchange and I expected they would provide a pre paid return label.

I received the HIDs and one bulb was sent with a small crack. I installed them with the anti flicker and relay harnesses, yet the low beams flashed at the same rate your hazard lights would, so not a flicker but more of a slow strobe. I got back on the chat and they sent out a new kit with the exception of the anti flicker and relay harnesses, he said those could be reused. I got the replacement kit in and had the same problem again. I removed the HIDs and installed the factory lights back on the truck.

The next day I reached back to customer service explained how the product is faulty. They still refused the pay for the return shipping. I asked for a manager and they said one would reach out within 24-48 hours. The packaging for the HIDs is larger then the LEDs so the shipping will cost quite a bit more I'm sure. At this point I'm out around $35-$40 in shipping, many hours of my time and a whole lot of frustration. I also have almost $400 **** on my card while I wait for these refunds to process. I need to watch my back account carefully to make sure the refunds are processed because I do not trust this company at all.

I also feel like this is a liabity issue and wouldn't put you safety at risk. Even if the headlights worked for you at first I would be concerned they would fail at night when you needed them most."

"Received the product and installed the lights weren’t bright at all, contacted them and was informed that it is good as it gets. Then the driver side headlight went out, got a replacement and still terrible, better off putting the halogen back in. Customer service rude, and wouldn’t let me return. Highly recommend finding someone else as this is a poor business and hopefully tries to do better or shuts down. "

"I ordered the kit online and when I installed did not work as intended from the start. After troubleshooting was determined that a faulty ballast was the cause. Company shipped me a second kit with no charge. Installed correctly and all was good for about 48 hours. Again a ballast burnt out. Troubleshoot and swap parts yet again and was working... this time for less than two weeks. Same process... ballast burns out, chat with customer service, swap parts to identify the fault and replace with 3rd ballast. Works intermittently until it stopped working all together. Tried to online chat with company. Chat disconnects multiple times. Send email, 10 business days later still no reply. Try to chat once again and again mysteriously disconnects. Cheap product, elusive customer service and tired of attempting to contact. Seems like a scam. All parts available on Amazon for a fraction of the price... so not interested in wasting my time. Do not recommend, waste of time and money
"

"Overall extremely satisfied. The product shipped out the day it was ordered and arrived in 48 hours. LEDs are well built and have a nice heavy-duty feel to them. The light output is fantastic and their team was very fast to answer and helpful in helping me find what I needed. I will be trying out their HIDs on my work truck in the coming weeks."

"I send an email with pictures and all details complaining about wrong cable and others issue. They answer me to go to chat with some technician. Come on..! I send an email why the need to chat. I fix issue by myself and nmo more business with XenonPro. I'm done..!"

"Straight forward product, description, and service."

"These lights are fantastic! Much better than the stock lights. Would definitely recommend this product!"

"XenonPro sent me 2 box wrapped in one big box, but lower box which is low beam I didn’t find canceller. The upper box has it. I ordered canceller separately for my lower beam and I got it. Thanks."

"Sent back the bulbs because I had opted for another brand and never got my refund."

"Fast shipping great product!"

"customer service on replacement bulb ****. i bought a new set from another company thanks kevin"

"Super fast service and excellent customer service. Product was easy to install!"

"Arrived to me house fast!"

"Well salesmen assured me 55 watt ballest..well not even close to being Brite..great $300 well spent on candles.I want super Brite this is a joke"

"It was a pain to install. I wish I could swear but it won't let me. One light also didn't work initially until hours of tinkering. I got it working eventually. Also, Xenon never responded when I inquired about it. But overall the lights work fine now and seem good. Still a less-than-stellar experience all things considered."