ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.56/5
Chance of future purchase:
4.41/5
Shipping & packaging:
4.28/5
Customer service:
4.38/5
Return/Replacement policy:
4.48/5
Featured Review


Verified
3/5

2023-09-09

Slow Processing Times

"I ordered my new gaming laptop a week ago and it has still not even begun to be built. Disappointing to say the least since this laptop was a VERY expensive purchase for me. This is exactly what is from your website "Normal production time on custom PCs or Laptops is estimated at 4-10 business days." "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-05

Great deals, okay processing time

"The pc specs are excellent compared to the deal i got. Would definitely recommend. Processing time was on the slower side since it was a ready to ship model but I definitely am happy with my experience overall. The paytommorow financing offered is probably not the right choice for you if you want to end up paying 2000 more for the pc you want. But its nice that they offer so many"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-07

So far so good

"Just ordered a laptop and love the communication on along the way. Can't wait for it to arrive!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-03

"Solid items, good service and friendly support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-01

Ordered

"Well I have ordered a ASUS ROG STRIX G18 well ordering it was great and reasonably priced. Will update once I get it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-08-31

Thank you so much for the excellent products all around. Everything was built perfectly. And thanks for always answering promptly and helpin

"Thank you so much for the excellent products all around. Everything was built perfectly. And thanks for always answering promptly and helping us with any issues. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-29

Second laptop from xoticpc

"Ordering is very easy, they have quality laptops. I've had the first one for almost 3 years with zero issues. Can't wait for the new one to get shipped!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-08-27

RMA Process

"The display on my custom laptop went bad and they were extremely helpful during the RMA process."


Verified
5/5

2023-08-27

Excellent and easy

"This was an easy process and a great product will only use XoticPC from here onward "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-08-26

Great computers sold here

"Easy to upgrade your computer on the website. Quick check out. Still waiting for computer to arrive. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-25

High quality performance

"I very much enjoyed the laptop’s performance. "


Verified
5/5

2023-08-24

Seamless

"If I could give one word to describe xoticpc it’d be seamless. The website is easy to maneuver while looking at all the great pcs they have. And ordering it only takes a couple minutes. And might I add that the customer service is top notch also. Definitely will be ordering from there ahain"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-08-19

Misinformed and delayed

"Ordered gaming laptop from xotic, was told it would ship out in standard time, but was then told that the product itself was not even in their ware house and there would be delays after their promised ship time was past due. Terrible advertising on Xoticpc for not giving customers accurate information to the stock and shipping status of product. Thankfully Andrew and Jeff from xotic helped me find and quickly ship another available product "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-19

Excellent price and attention!

"it was very easy to find the right laptop for me and configure it to my needs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-19

Amazing customer service, timely shipping and excellent upgrade quality!

"I wasn't exactly sure what laptop to get for gaming in regards to being cost-effective AND not complete overkill price-wise. Their customer service team walked me through the pros and cons of several builds, asked what games I was looking forward to playing the most and what I wanted my graphical fidelity and gameplay experience to be like. I finally decided upon the ASUS ROG Zephyrus M16 with a Nvidia 4080, 13th Gen Intel Core i9-13900H Processor, 32GBs of RAM and 2TB PCIe 4.0 NVMe Solid State Drive. Along with a QHD (2560 x 1600, WQXGA) mini LED display.

Additionally, while they didn't necessarily build this laptop, ASUS did, XoticPC did upgrade the RAM and hard drive for me. I actually know how to do it myself, but it has been a few years and why go through the trouble of research compatible components and taking the slight risk of screwing up, when you can simply pay a modest fee to have these guys do it for you.

Overall I'm extremely happy with my purchase and am looking forward to play Starfield at max settings when it comes out in a few weeks :D
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges