"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Excellent purchase, super prompt and quick delivery! Excellent, protective packaging to ensure that my new computer arrived safe and sound! Highly recommend! "
"I say this a little preemptively, as I haven’t received the products yet, but I love the ability to build a custom laptop and the amount of customization that is offered for every price range.
The chat feature on the website is also fantastic, very quick response times and informative answers to all my questions. The only downside was that the chat feature was only available during business hours and I’m in a different time zone. But this was not really an issue. Can’t wait to get my hands on my new laptop!"
"Submitted my order, got a notification that has been ordered, and now a week later, it's still in the received order status...there in comes the trouble. Not that it's still in the first leg of the process, but the uncertainty as to when it will finally arrive. Summer and vacations and trips to plan but can't cause I don't know when I will get my computer, heaven forbid if they drop it off and someone gets a free computer because I was out. But to their credit, they do post an explanation as to the build cycles of the orders go through...
Overall, the ordering process has been good, and will change the review status when beast gets here and have a chance to play with it...just have to wait."
"Provided great service when I had questions and offer various upgrade options for gaming laptops. "
"Everything is like when i bought my first pc from them
Support is nice and they try their best to help when needed
Im waitin for my third
Im always return to XoticPC"
"I am very pleased so far. Very happy and surprised by the quick turnaround."
"Jeffrey did a great job of answering all my pre-sale questions. I bough my first MSI laptop from XOTICPC back in 2011 or 2012. Customer service impressed me back then; with my 2023 MSI laptop computer purchase, customer service still impresses me today."
"my experience so far has been fantastic I couldn't find a better price for such a high-end PC I'm really looking forward to when it gets delivered so break it open and have some fun"
"Variety of options, smooth transaction, excellent customer service support. Enough said"
"The ordering was fast and easy great customer support "
"Easy process, so far very satisfied "
"Happy with the notebook, was a smooth transaction and was assembled and received fairly quickly."
"Every detail was listed about the Pc. Quick seamless purchase, can’t wait for it to arrive!!!"
"This is my 3rd laptop Exotic.
I've never been dissatisfied with anything it's always a great experience "
"This is the third PC I’ve ordered from Xotic, never buying from anywhere else"