"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"The website was easy to use and it had option that I actually wanted with high end cpus and gpud. I like that you can scale the price back with an older model of one or the other. Check out was seamless with many options to pay that help the customer get he purchase they want."
"Very fast response time. I had a question about my purchase and I met with a representative that gave me valuable information about next steps."
"Loved the experience from picking all the way to buying my PC. "
"Appears to be a great product. Time will tell. "
"I appreciate that all of the questions I had were answered. No issues and everything was simple."
"Very smooth experience overall."
"The page layout made it really easy and enjoyable to show for what I wanted. Using the filters helped narrow down to specific models and each model had its own page with the available options I could choose from so I can pick out exactly what I wanted. Thank you"
"My out of warranty MSI laptop started acting up, unpredictably crashing at increasingly frequent intervals. The local computer repair shop was unable to resolve the issue. I sent it back to XoticPC for evaluation. Their technician got to the root cause of the problem and took the necessary corrective action. Also, the related service comments made me aware of an issue with the laptop's typical operating environment which I have remedied. The machine was returned, works great and I was only charged a nominal return shipping fee. XoticPC's Lifetime Service Guarantee is rock solid."
"Ordering was easy, although I do wish they made it easier to see which desktops can be customized to have an AMD processor. I clicked on several 'customize this desktop' only to discover I couldn't switch to an AMD chip. Other than that, when I did find one I could fully customize, it was very easy.
I did end up making an order change after placing my order, and it was super easy as well. Can't wait to finally get my PC. "
"I was surprised with the input I received from XoticPc after I placed my order. They wanted to make sure everything went well and if I had any questions. I also love the website and how fast I was able to find the exact laptop I need it. Keep up the Good work."
"The customer service was great they helped when I had questions about my pc not shipping. Only thing was the *ready to ship pcs* should be able to buy them if there isn’t any in stock other than that great service just waiting on the delivery. "
"Customer service was great. Helpfull and quick. "
"My order was discontinued and they reached out with a few more recommendations for me to choose from that were very similar to alleviate any extra work on my part. They were even able to transfer my payment from my previous order to the new order to make it seamless and easy
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"Back in 2015 I purchased my first gaming laptop from them and it was honestly one of the best choices I could have ever made. The customer service experience I had even then was superb and the quality of the laptop exceeded my expectations. Now almost 10 years later since that purchase, I was again interested in a new gaming pc and I knew from the get go exactly where I would be purchasing it. Xotic Pc is honestly the best place to get high quality gaming pcs and I highly recommend them!"
"The whole process was an easy experience. And the “after purchase” customer service was awesome. "